Looking to join the team of the world’s biggest and best football museum?
We exist to house and harness the power of football, to share stories that influence, to showcase culture and involve and motivate people to creatively engage. We are the place to experience football in all its glory. We are the place to experience why Football Matters.
We are now recruiting for a number of Visitor Experience Team Members on a part time basis (15 hours per week). The hours will vary across 7 days per week and will include evenings, weekends and school holidays. Additional hours may also be available across busy periods.
As a Visitor Experience Team Member, you will be the face, voice and energy of the National Football Museum. Your role is to actively engage visitors of all ages, bringing football stories and interactive experiences to life while ensuring every guest has a fun, welcoming and memorable visit.
This is a high interaction, people-facing role ideal for confident communicators who enjoy performing, encouraging participation and creating buzz on the gallery floor.
Knowledge, Experience and Skills
Essential
- Comfortable building rapport quickly and maintaining a positive, professional presence
- Comfortable speaking to individuals, families and large groups
- Enthusiastic about football, interactive experiences and delivering first class customer service
- Excellent communicator with a positive, can-do attitude
- Reliable, flexible and able to work weekends, evenings and peak times
Desirable
- Experience in customer service, visitor attractions, leisure, sport, retail or performance roles
- Experience working with children and families
- Football knowledge is helpful but not essential
For further information and the full role profile please visit www.nationalfootballmuseum/jobs
Please apply with a copy of your CV and cover letter stating how you meet the criteria in the role profile. Please note that applications without a cover letter and CV will not be considered.
Closing date 31 August 2026
We offer a wide range of benefits including company pension, medical cash plan scheme, access to Employee Assistance Programme and associated wellbeing resources.
NFM is committed to promoting equality and diversity and a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way the Museum operates.
If you would like to discuss any accessibility requirements for the recruitment process or the role please contact us at [email protected]
Job Type: Part-time
Pay: £13.75 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
Application question(s):
- Have you attached a cover letter and your CV detailing how you meet the criteria ?
Work authorisation:
- United Kingdom (required)
Work Location: In person
