Av & communication system Work, Jobs in Manchester, Eng (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
- £34,011 - £38,013 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Employee discount
Project & Operations Support - Knutsford
Construo —Knutsford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
Contracting Project Manager (Media & Pro AV)
Vicit —Manchester
- Hybrid work
- Project management
- Communication skills
- Time management
Quick apply
Sr. Product Manager, Hardware
Promethean —Blackburn
- £55,100 - £68,900 a year
- Remote
- Management
- Product management
- Classroom experience
5d
Senior Account Manager
Nimans Ltd —Pendlebury
- Up to £30,000 a year
- Hybrid work
- Microsoft Outlook
- Sales
- Customer service
- Free parking
Quick apply

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Associate IT Field Technical Analyst
Cadent Gas —Hollinwood
A full UK driving licence is essential for travel across sites. As our Associate IT Field Technical Analyst, you’ll play a vital role in ensuring our field…
£34,011 - £38,013 a year
Data Analyst - Sustainability
SC Johnson Professional —Denby
Discounted products at our staff shop. “Save a Space” £200 monthly prize draw (earn a ticket every day you car share or don’t use a parking space!).
Quick apply

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av & communication system jobs near manchester, eng

End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

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Job details

Full-time

Qualifications

TCP
Azure
Incident management
Customer service
Windows
DHCP
Bachelor's degree
Remote access software
DNS
Mobile device management
Organisational skills
ServiceNow
IT
VMWare
TCP/IP
Citrix
Communication skills
Active Directory
Intune
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

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av & communication system jobs in manchester, eng

End User Support Engineer I

Associate IT Field Technical Analyst

Project & Operations Support - Knutsford

IT Customer Experience Support Analyst

Contracting Project Manager (Media & Pro AV)

Sr. Product Manager, Hardware

Senior Account Manager

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