Client delivery lead (consumer products) Work, Jobs in Manchester, Eng (with Salaries)

Customer Success Lead
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
4d
Technical Lead (Mobile)
CreateFuture —Manchester
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
Quick apply
Delivery Manager - Ecommerce Platform
THG Ingenuity —Manchester
- Conflict management
- Communication skills
Quick apply
CRM Executive - THG Ingenuity
THG Ingenuity —Manchester
- Team management
- Training & development
- Communication skills
Quick apply
Senior Customer Success Manager
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Analysis skills
Quick apply
5d
Delivery Manager - Logistics Technology
THG Ingenuity —Manchester
- Conflict management
- Communication skills
Quick apply
Technical Lead
PA Consulting —Manchester
- Full-time
- Hybrid work
- Java
- Mentoring
- Agile
- Annual leave
Quick apply
Account Manager - THG Commerce
THG Ingenuity —Manchester
- Microsoft Powerpoint
- CRM software
- Organisational skills
Quick apply
Product Manager (CX Commerce)
VML —Manchester
- Hybrid work
- Presentation skills
- Product management
- Communication skills
Quick apply
9d
Tech Lead (Fullstack)
Fletchers Solicitors —Manchester
- Full-time
- Hybrid work
- English
- In-person
- AI
- Sick pay
Quick apply
5d
Cosmetics Operations & Technical Delivery Manager
Eurofins UK Product Testing Services —Manchester
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Ecommerce Manager
THG Ingenuity —Manchester
- Data analysis skills
- Analysis skills
- Team management
Quick apply
Client Services Marketing Manager | LOOKFANTASTIC
THG —Manchester
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Social Commerce Executive
THG Ingenuity —Manchester
- Recruiting
- Communication skills
- Analytics
Quick apply
Product Manager (CX Commerce)
VML/WPP Enterprise Solutions —Manchester
- Presentation skills
- Product management
- Communication skills
Quick apply
7d
Partnerships Manager
Ello Group —Huddersfield
- £35,000 - £43,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Hospitality
- Free parking
- Health & wellbeing programme
Quick apply
Senior Client Manager
Equilibrium Financial Planning —Wilmslow
- £50,000 - £70,000 a year
- Mentoring
- Training & development
- Annual leave
- Work from home
Director, POM Product Management Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Computer Science
- Bachelor's degree
- Leadership
PR Manager
Dentsu —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Employee discount
Head of Product Operations
Sodexo —Salford
- Hospitality
- Continuous improvement
- Agile
- Employee assistance programme
- Employee discount
Quick apply
7d

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client delivery lead (consumer products) jobs near manchester, eng

Customer Success Lead

THG Ingenuity -
Manchester

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Job details

4 days ago

Qualifications

Microsoft Powerpoint
CRM software
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Stakeholder liaison
Analysis skills
Partnership building
Contract renewal support
Risk management
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Management reporting
Multidisciplinary collaboration
Growth strategy

Full job description

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

Role: Customer Success Lead

The Customer Success Lead is responsible for managing and growing a portfolio of Tier 1 strategic accounts, building executive-level customer relationships and ensuring customers achieve measurable business outcomes. The role owns retention, renewal, expansion, Annual Contract Value (ACV), and Revenue Recognition performance across their account portfolio.

Working closely with Customer Success Managers who support operational delivery, the Customer Success Lead acts as the senior customer advocate, driving strategic account planning, commercial success, and long-term partnership growth while ensuring delivery excellence and customer satisfaction.

Key Responsibilities:

Strategic Account Ownership

Own and lead a portfolio of Tier 1 strategic customer accounts from onboarding through renewal and expansion.
Develop trusted relationships with executive stakeholders and key decision-makers.
Create and execute strategic account plans aligned to customer business objectives and growth ambitions.
Act as the senior point of contact for customer success, commercial discussions, and escalation management.

Customer Success & Growth

Develop a deep understanding of each customer's business, priorities, and success measures.
Drive customer adoption, value realisation, and achievement of agreed business outcomes.
Lead retention and renewal strategies to maximise Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Identify, develop, and close expansion opportunities to increase account value and long-term partnership growth.

Executive Engagement

Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), providing strategic insights, performance updates, and future growth recommendations.
Influence customer strategy through data-driven recommendations and thought leadership.
Build strong executive sponsorship within customer organisations.

Commercial Ownership

Own ACV, Revenue Recognition, renewal, and expansion targets across assigned accounts.
Lead commercial negotiations and renewal discussions in partnership with Sales where required.
Proactively identify commercial risks and take corrective action to protect revenue and customer retention.

Performance Management & Forecasting

Monitor customer health, service performance, commercial outcomes, and delivery against agreed KPIs.
Maintain accurate forecasting, pipeline management, and CRM data.
Provide clear reporting on account performance, risks, opportunities, and revenue projections.
Drive accountability for customer success metrics across the portfolio.

Governance & Risk Management

Lead account governance, delivery oversight, and risk management activities.
Proactively identify operational, commercial, and delivery risks and coordinate mitigation plans.
Manage complex customer escalations, ensuring timely resolution and maintaining customer confidence.

Leadership & Collaboration

Coach, mentor, and support Customer Success Managers, sharing best practice and developing team capability.
Foster a high-performance customer-centric culture across the Customer Success function.
Work cross-functionally with Sales, Delivery, Product, Finance, Operations, and Technical teams to ensure successful customer outcomes and seamless execution of strategic initiatives.

Skills & Experience:

Proven experience in Customer Success, Strategic Account Management, Client Services, or Account Management within Ecommerce, SaaS, Technology, Digital Services, or similar environments.
Demonstrated success managing enterprise or strategic customer relationships and delivering retention and growth targets.
Strong commercial acumen with experience owning renewals, expansion revenue, ACV growth, and revenue forecasts.
Excellent executive stakeholder management skills with the ability to influence senior customer audiences.
Experience leading Executive Business Reviews and strategic planning discussions.
Strong analytical skills with experience using CRM platforms, forecasting tools, and performance reporting.
Proven ability to manage customer escalations and navigate complex business challenges.
Experience coaching, mentoring, or leading Customer Success professionals.
Proficient in PowerPoint, Excel, CRM systems, and customer success technologies.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

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Refine Your Search

client delivery lead (consumer products) jobs in manchester, eng

Customer Success Lead

Technical Lead (Mobile)

Delivery Manager - Ecommerce Platform

CRM Executive - THG Ingenuity

Senior Customer Success Manager

Delivery Manager - Logistics Technology

Technical Lead

Account Manager - THG Commerce

Product Manager (CX Commerce)

Tech Lead (Fullstack)

Cosmetics Operations & Technical Delivery Manager

Senior Ecommerce Manager

Client Services Marketing Manager | LOOKFANTASTIC

Social Commerce Executive

Product Manager (CX Commerce)

Partnerships Manager

Senior Client Manager

Director, POM Product Management Manager

PR Manager

Head of Product Operations

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