Customer service advisor

Customer Service Advisor
BCA —Manchester
- £27,552.36 a year
- Weekend availability
- Hybrid work
- Customer service
- Data entry
- Time management
- Employee assistance programme
- Employee discount
Quick apply
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Customer Service Advisor
BCA —Manchester
Providing support to customers with post sale enquiries. Where required, liaising between internal departments and customers. Able to work as part of a team.
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BCA -
Manchester

Quick apply

Job details

Permanent
£27,552.36 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Data entry
Time management

Full job description

About The Role

Job Title: Customer Service Advisor
Salary: £27552.36 per annum
Location: Hybrid, 2 days per week in the office 3 days at home
Working Hours: Contracted to 40 hours per week over 5 of 7 days; 9hr shifts between 8am and 7pm Monday-Friday and 8am-5pm Saturday - Sunday. Shift pattern to be determined based on business and personal requirements.
Job Status: Permanent

Join the UK’s largest B2B used vehicle service

At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want.

Main Purpose of The Role:

To value and recognise customer’s needs, working collectively to deliver excellent customer service and ensure customer satisfaction.

Note: Employees are expected to carry out such other duties as may reasonably be required in order to grow and evolve the business.

Key Responsibilities:

Providing support to customers with post sale enquiries.
Processing delivery and collection requests from customers.
Promoting our range of sales and services to existing and new buyers.
Processing applications for access to BCAs Online systems.
Providing information and advice to any customer enquiring about our services.
Ensuring customer details held on file are up to date and accurate.
Respond to enquiries via telephone, email or live chat.

The confidence to think on your feet and the flexibility to adapt to a wide range of customers.
Ability to deal with conflicts positively, handling customer dissatisfactions that do not require escalation.
Act on customer feedback by engaging with customers to gain more insight to improve our customer’s journey and experience.
You will need to have a flexible and positive approach to tasks and carry out any other reasonable duties at the request of your manager, as operationally required with a team based approach.
Where required, liaising between internal departments and customers.

Knowledge and Experience Required:

Able to demonstrate strong Customer Service skills (listening, communication, empathy).
Able to work as part of a team.
Must have previous call centre experience
Organised with good time management.
Positive attitude and natural curiosity to identify improvements.
Able to handle difficult situations in a calm and confident manner.
Able to work under pressure whilst demonstrating strong attention to detail and excellent data entry skills.
Able to represent the company professionally and responsibly.

We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking

Company Pension Scheme

Cycle to work scheme

An Employee Assistance Programme

Enhanced maternity, paternity, and adoption leave

Access to trained Mental Health First Aiders

Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more…

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against

Quick apply

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