Customer success manager Work, Jobs in Manchester, Eng (with Salaries)

Customer Success Manager
Interact Software —Manchester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Gym membership
Quick apply
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Success Manager (UK)
LegionellaDossier —Manchester
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
9d
Business Development Executive
Aldridge Security —Salford
- From £27,742 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
1d
Customer Success Manager
Mindbody —Manchester
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
2d
Customer Success Manager
Metropolis —Stockport
- £35,000 - £40,000 a year
- Salesforce
- Data analysis skills
- No experience needed
- Life insurance
Quick apply
Business Development Manager
Inspired Projects —Manchester
- £65,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Flexible schedule
- Sick pay
Quick apply
12d
Telecoms Commercial Growth Manager
Clear Business —Sale
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Success Manager - UK - M/F/D
AB Tasty —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
Customer Service Manager
Elis —Chorley
- £48,000 - £55,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
9d
Store Manager
Aldi —Manchester
- £52,910 - £69,000 a year
- Annual leave
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
2d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
13d
Client Success Manager
Housr —Manchester
- Hybrid work
- CRM software
- Travel
- Communication skills
Quick apply
Business Development Executive
Service Innovation Group UK —Manchester
- £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Manager Designate - Manchester
Chisholm Hunter Ltd —Manchester
- £30,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Client Development Manager
Perch Group —Manchester
- £60,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Operations Associate - North America
PHMG Careers —Manchester
- £28,000 a year
- Monday to Friday
- Sales
- Customer service
- Communication skills
Quick apply
13d

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Customer Success Manager

Interact Software -
Manchester

Quick apply

Job details

Full-time
£50,000 - £60,000 a year

Benefits

Cycle to work scheme
Annual leave
Gym membership
Life insurance

Qualifications

Human resources
Account management

Full job description

Description

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

The Customer Success Manager - Sideways 6 is responsible for owning the end-to-end customer lifecycle for the Interact - Sideways 6 product. Working across a portfolio of accounts, this person ensures customers realise meaningful, measurable value from the platform, from onboarding and adoption through to renewal and expansion. By building trusted relationships with customer stakeholders and working in close partnership with Interact CSMs, TAMs, and senior leadership, the CSM drives high customer retention, exceptional customer outcomes, and commercial growth for the Sideways 6 business.

A little about you...

You will:

Customer Lifecycle Management

Own the full post-sale lifecycle for a defined portfolio of Interact - Sideways 6 accounts, from onboarding and go-live through to renewal and expansion.
Develop and maintain tailored success plans that align platform capabilities to each customer's specific business goals and outcomes.
Lead and deliver regular Business Reviews (QBRs/EBRs) that demonstrate tangible value and progress against agreed milestones.
Manage contract renewals proactively, identifying risk early and driving timely closure.
Identify, qualify, and progress upsell and cross-sell opportunities to meet commercial targets.

Relationship & Stakeholder Management

Build trusted, multi-threaded relationships across customer organisations, from platform champions and day-to-day contacts through to executive sponsors.
Act as the voice of the customer internally, translating customer feedback, usage patterns, and pain points into actionable insights for Product, Support, and Leadership.

Adoption & Value Realisation

Drive platform adoption across your portfolio, identifying and removing barriers that prevent customers from realising full value.
Share best practice product knowledge, and Sideways 6 benchmarks to inspire customers and accelerate engagement.
Monitor customer health and respond proactively to risk signals, developing and executing remediation plans where needed.
Maintain a deep understanding of the Interact - Sideways 6 product and communicate features and capabilities clearly and compellingly to customers.

Commercial & Operational Excellence

Maintain accurate, timely account data, renewal forecasts, and activity logs, enabling clear decision-making and forecasting.
Work cross-functionally with internal departments to resolve customer challenges and escalations swiftly and effectively.

About the role...

Experience

Strong experience in a Customer Success, Account Management, or equivalent customer-facing role within a B2B SaaS environment.
Demonstrated track record of retaining and growing a customer portfolio, including owning renewals and driving upsell.
Experience managing complex customer relationships involving multiple stakeholders across different seniority levels.
Exposure to employee experience, internal communications, HR technology, or digital workplace platforms is advantageous.

Knowledge

Solid understanding of Customer Success concepts and methodology; success planning, escalation management, expansion identification.
Strong commercial acumen; comfortable working with ARR, NRR, and renewal metrics.

You...

Identify, align, and drive action to create impactful change and achieve customer-specific business outcomes.
Meticulously manage and re-prioritise competing demands based on value and impact to the business.
Build trusted relationships quickly and maintain them through consistent delivery and follow-through.
Engage, teach, and tailor your communication to your audience, whether presenting to a platform admin or an executive team.
Ask smart questions and listen well, for both the literal answer and the motivations, ambitions, and concerns that underpin it.
Articulate commercial insights clearly and use them to drive adoption and identify growth opportunities.
Communicate in a clear, concise, and professional manner across verbal and written channels.
Take ownership of customer issues and escalations, and assertively drive toward a 'Customer First' resolution.
Are proactive. You identify issues and opportunities before they're raised, and bring solutions alongside problems.
Are resilient, optimistic, and realistic, comfortable operating in a scaling, fast-moving environment.

Benefits

25 days annual leave (with the option to buy and sell additional days)
Cycle to work scheme
Access to Learning & Development platform
‎Life Insurance
Auto Enrolment Pensions
‎Healthshield (Cashback on dental check-ups and fillings, eye tests, physiotherapy, prescriptions and much more
Reimburse for usage of personal mobile phone
‎Free Gym membership and Free Friday lunch for office based staff

About Interact Software

Quick apply

Refine Your Search

customer success manager jobs in manchester, eng

Customer Success Manager

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Customer Success Manager (UK)

Business Development Executive

OOH Contact Centre Manager (32 Hours)

Customer Success Manager

Customer Success Manager

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Telecoms Commercial Growth Manager

Customer Success Manager - UK - M/F/D

Customer Service Manager

Store Manager

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Client Success Manager

Business Development Executive

Manager Designate - Manchester

Sales Development Representative

Client Development Manager

Operations Associate - North America

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