Customer success specialist Work, Jobs in Manchester, Eng (with Salaries)

Customer Support Specialist
EMR Integrated Solutions —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Sick pay
Quick apply
Customer Experience Specialist - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Communication skills
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
People Services Specialist (12month FTC)
Inizio —Manchester
- Remote
- Continuous improvement
- Human resources
- Annual leave
UX Research Operations (ResOps) Specialist
interactive investor —Manchester
- £42,230 - £63,350 a year
- Full-time
- Hybrid work
- Project management
- SharePoint
- AI
- Annual leave
- Employee discount
Quick apply
Operations Specialist III, Aerospace & Defense (UK)
Airspace —Manchester
- £48,000 - £61,000 a year
- Remote
Quick apply
Customer Service / Internal Sales Specialist
Hyva —Manchester
- Full-time
- Microsoft Office
- Project management
- Organisational skills
Lead Specialist, Engagement Communications
Pearson —Manchester
- Full-time
- Hybrid work
- English
- Organisational skills
- SharePoint
12d
Specialist, Corporate Actions
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Microsoft Excel
- Organisational skills
- Financial services
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £33,744 a year
- Full-time
- Sick pay
9d
Operations Specialist I, Aerospace & Defense (UK)
Airspace —Manchester
- £31,000 - £39,000 a year
- Remote
- Communication skills
Quick apply
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
Customer Assistant
Lidl —Manchester
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
7d
Service Desk Team Leader
LIMA —Salford
- £45,000 - £50,000 a year
- Computer networking
- Organisational skills
- Leadership
- Employee assistance programme
12d
Customer Success Manager - UK - M/F/D
AB Tasty —Manchester
- Full-time
- Hybrid work
- English
- Travel
- In-person
Quick apply
Service Desk Specialist
wavenet —Stretford
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
5d
Customer Experience Specialist, Sales - Manchester
Tesla —Manchester
- Weekend availability
- Sales
- Customer service
- Presentation skills
People Data & Analytics Specialist
Kraken —Manchester
- Full-time
- Hybrid work
- SQL
- Leadership
- Python
Quick apply
Customer Success Executive
SunbeltRentals —Warrington
- Sales
- Customer service
- Computer literacy
- Employee assistance programme
Quick apply
6d

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Customer Support Specialist

EMR Integrated Solutions -
Manchester

Quick apply

Job details

Full-time

Benefits

Free parking
Casual dress
Company pension
Sick pay
On-site parking

Qualifications

Jira
Microsoft Word
Microsoft Excel
Microsoft Office
IT
IP networking
Customer support
Microsoft Project

Full job description

Customer Support Specialist

Location: On site – Chadderton, Oldham, Manchester

Introduction:

EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.

Overview of role:

The Customer Support Specialist will be responsible for supporting customers, managing support requests, diagnosing faults, coordinating resolutions and ensuring excellent customer service throughout the support process.

The Candidate:

The Customer Support Specialist is a full-time role and will work with several different stakeholders including key customers across our network, field engineers, project management and liaise with other support functions across the UK and Ireland.

We are looking for an individual with customer support experience, preferably across a technical domain (Engineering, Telecoms) who feels comfortable working within a demanding support framework, prides themselves on excellent customer service, works well under pressure, flexible and who can adapt to several project delivery and operational support challenges.

EMR has developed a reputation for delivering cutting edge solutions to a diverse range of industries including Energy, Water Utilities, and Transportation. We are looking for an individual who can support our customers with technical and support solutions, provide resolution and deliver a great customer experience.

This position will suit somebody who is familiar with the day-to-day activities of a busy support office, confident working with technical engineering teams, and has the ability to deal with customers in a confident and professional manner. EMR is a successful and expanding organisation with blue-chip customers throughout Ireland and the United Kingdom

Responsibilities:

The Customer Support Specialist responsibilities cover the following areas;

Provide 1st and 2nd line customer and technical support
Manage support tickets, fault resolution activities and customer communications
Work closely with field engineers and project managers
Use CRM and ITSM systems such as Jira and Salesforce
Support remote troubleshooting and project delivery activities
Manage RMAs, equipment dispatch and record keeping
Help achieve customer SLAs and maintain service standards
Build strong working relationships with customers and internal teams

What We're Looking For:

Experience in customer support, ideally within a technical or engineering environment
Comfortable working in a fast-paced support setting
Confident dealing with customers and technical teams
Good IT skills including Microsoft Office and CRM/ITSM systems
Organised, adaptable and calm under pressure
Willing to learn and develop within a growing business
Be commercially aware, achieve great things first time.
Look for opportunities to streamline processes and reduce waste. By working efficiently, we can reduce costs
Support the PM by identifying opportunities for cost saving across project delivery and operations
Technical Skills: Experience working in a challenging technical environment. Can translate technical instruction to support operational requirements and project delivery· Familiar with MS Office applications including MS Word, Excel & Project.
Experience with enterprise management tools for the monitoring and configuration of remote assets. Comfortable adapting to new technology and using systems to diagnose issues
Familiarity with wireless communications protocols would be an advantage as would knowledge of programming & IP networking.
Can assimilate technical information with ease and translate into solutions which are easy to understand
Be able to adapt to new technologies across many domains and customers.
Interpersonal Skills:
Self-Starter willing to seek out new challenges and overcome them
Ambitious – keen to develop new skills and keep growing within EMR
Can build great relationships with colleagues and customers, have excellent people skills.
Highly organised and methodical work ethos can multi-task within a challenging environment.
Ability to find inventive solutions, and to lead/steer discussions to deliver win-win scenarios. Confident to challenge.
Team player, willing to support colleagues to achieve success

Benefits:

Company pension
Free on-site parking
Professional development
Casual dress
Sick pay
23 days holiday

Schedule:

Monday to Friday

Take the next step in your career with EMR Integrated Solutions. Apply now and help us deliver excellence to the UK’s largest utility sectors.

This position is subject to successful completion of security checks, including employment history verification, reference checks, and criminal record screening, in accordance with company policy. For roles requiring National Security Vetting (Security Check), applicants must have been continuously resident in the UK for the past five years.

Work Location: In person

Quick apply

Refine Your Search

customer success specialist jobs in manchester, eng

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