Desktop support team leader Work, Jobs in Manchester, Eng (with Salaries)

Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
11d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
6d
Receptionist
Royal Bank of Canada —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Technical Support Supervisor
IntelliPK Technology Services Ltd —Halifax
- £2,900 - £4,800 a month
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Health & wellbeing programme
- Referral programme
Quick apply
4d
Readiness Lead - TdF Grand Depart 2027
Strategy & Operations —Manchester
- £48,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
14d
Technical Delivery Lead
Dechra Pharmaceuticals PLC —Northwich
- £90,000 - £95,000 a year
- Project management
- Travel
- Agile
- Employee assistance programme
6d
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
IT Support Technician (On-site - Schools)
Primary Technology Ltd —Huddersfield
- £29,000 - £31,000 a year
- Full-time
- Azure
- IT
- In-person
- Health & wellbeing programme
Quick apply
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Software Engineer
Gamma —Manchester
- Full-time
- Azure
- No experience needed
- AWS
- Annual leave
Quick apply
Software Engineer
Pragma —Manchester
- Azure
- No experience needed
- AWS
- Annual leave
Senior Software Engineer
Gamma —Manchester
- Full-time
- Azure
- No experience needed
- AWS
- Annual leave
Quick apply
Senior Software Engineer
Pragma —Manchester
- Azure
- No experience needed
- AWS
- Annual leave
Ecommerce Manager | Myvitamins
THG —Manchester
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Azure
- Windows
- AWS
- Annual leave
- Employee discount

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EUC Engineer
CGI —Manchester
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Quick apply
6d
Desktop Infrastructure Engineer
Department for Work and Pensions —Manchester
They are accountable for both maintaining live services and driving continuous improvement through roadmap delivery, evergreen strategies, and the adoption of…
£44,447 - £52,442 a year
13d

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desktop support team leader jobs near manchester, eng

Technical Support Supervisor

Itecnologies IT Services Ltd
Manchester

Quick apply

Job details

Permanent | Full-time
£3,200 - £5,000 a month
11 days ago

Benefits

Casual dress
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Canteen
Company events
Private medical insurance

Qualifications

Customer service
Windows
Technical support
Microsoft Office
IT support
IT
Leadership
Communication skills
Active Directory

Full job description

Job Summary

Itecnologies IT Services Ltd is seeking a proactive and experienced Technical Support Supervisor to lead our technical support team while ensuring exceptional service delivery for clients and end users. This role is ideal for an experienced IT support professional with strong leadership skills who can oversee daily support operations, mentor technicians, improve service quality, and ensure timely resolution of technical issues across hardware, software, networks, and cloud-based systems.

What You'll Do

Supervise the day-to-day operations of the technical support team.
Monitor service desk performance and ensure support requests are resolved within agreed service levels (SLAs).
Provide technical guidance and escalation support for complex IT issues.
Coach, mentor, and develop technical support analysts and engineers.
Allocate workloads, manage schedules, and optimise team productivity.
Maintain high standards of customer service and client satisfaction.
Troubleshoot hardware, software, operating system, network, cloud, and user account issues.
Collaborate with infrastructure, cybersecurity, systems, and project teams to resolve technical incidents.
Produce performance reports, support metrics, documentation, and process improvement recommendations.
Identify opportunities to improve support workflows, knowledge bases, automation, and operational efficiency.
Ensure compliance with IT policies, security procedures, and industry best practices.

Requirements

Experience in technical support, IT service desk, help desk, desktop support, systems administration, IT operations, or a related field is preferred.
Previous supervisory, team leader, or senior technical support experience is highly desirable.
Strong knowledge of Windows operating systems, Microsoft 365, Active Directory, networking fundamentals, hardware support, and cloud technologies.
Familiarity with ITSM platforms, ticketing systems, remote support tools, and service management frameworks.
Excellent troubleshooting, analytical, communication, and customer service skills.
Ability to prioritise multiple technical issues while leading a fast-paced support team.
Experience using Microsoft Office, IT monitoring tools, reporting platforms, and knowledge management systems.
Relevant IT certifications such as CompTIA, Microsoft, ITIL, Cisco, or equivalent are advantageous.
Applicants with strong technical leadership and IT support experience are encouraged to apply.

Why Work With Us

Competitive salary package.
Supportive and collaborative working environment.
Career progression into IT management and leadership roles.
Ongoing technical training and professional certification support.
Opportunity to work with diverse technologies and business clients.

Pay: £3,200.00-£5,000.00 per month

Benefits:

Canteen
Casual dress
Company events
Company pension
Cycle to work scheme
Flexitime
Health & wellbeing programme
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

desktop support team leader jobs in manchester, eng

Technical Support Supervisor

EUC Engineer

Receptionist

Technical Support Supervisor

Readiness Lead - TdF Grand Depart 2027

Technical Delivery Lead

IT Customer Experience Support Analyst

IT Support Technician (On-site - Schools)

IT Client Support Specialist

Software Engineer

Software Engineer

Senior Software Engineer

Senior Software Engineer

Ecommerce Manager | Myvitamins

Infrastructure Engineer

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