Head of retentions Work, Jobs in Manchester, Eng (with Salaries)

Head of Corporate Operations
Focus Group —Manchester
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Customer Retention Specialist
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
7d
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Talent Executive
OrderYOYO —Manchester
- Up to £31,000 a year
- Human resources
- Training & development
- Restaurant
Quick apply
HR Business Partner and Employee Relations Lead
Urbanbubble —Manchester
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Human resources
- Annual leave
- Referral programme
Quick apply
3d
Head of Sales - Remote (England)
Evergreen Services Group —Warrington
- £80,000 - £100,000 a year
- Full-time
- Remote
- AI
- Leadership
- Annual leave
Quick apply
3d
Head of People
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Mentoring
- Recruiting
- Business
Quick apply
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
3d
Head of HubSpot Delivery & Operations
Bespoke | Digital Agency —Chorley
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
- Work from home
Quick apply
3d
Human Resources & Recruitment Assistant
St John's Buildings —Manchester
- £27,000 - £30,000 a year
- Full-time
- Databases
- Travel
- Recruiting
- Sick pay
Cluster HR Executive (maternity cover)
Lighthouse Hotel Management —Manchester
- £30,000 a year
- Full-time
- Hospitality
- Research
- Hotel
- Employee discount
Quick apply
CO: Welfare Delivery
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
4d
Head of Commercial Services
Trafford Council —Trafford
- £77,339 - £83,714 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Annual leave
- Work from home
Customer Success Manager - L2
Street Group —Manchester
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
Quick apply
7d
Senior Customer Success Manager - Growth
Infinity —Manchester
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Communication skills
- Employee assistance programme
3d
Head of Performance Marketing
OnBuy —Manchester
- £100,000 - £130,000 a year
- Full-time
- Remote
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Head of Organic Social & Influencer - Senior Partner (Maternity Cover)
Open Partners —Manchester
- Full-time
- Hybrid work
- Business development
- Team management
- AI
Quick apply
11d
Sales & Operations Manager
King Street Gym —Manchester
- £29,640 a year
- Full-time
- Business development
- Team management
- In-person
- Free parking
- Gym membership
Quick apply
5d
Head of Leisure - Hale Country Club & Spa
THG Ingenuity —Hale Barns
- Customer service
- Hotel
- Leadership
Quick apply
Partnership & Membership Manager (North West)
The 93% Club —Manchester
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Customer service
- Business development
- Communication skills
Quick apply

I want to receive the latest job alerts for head of retentions in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of retentions jobs near manchester, eng

Head of Corporate Operations

Focus Group -
Manchester

Quick apply

Job details

Full-time
Up to £80,000 a year

Qualifications

Technical project or programme management experience
Customer relationship building
Client onboarding
Management
Operations management
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Stakeholder coordination
Client services
Customer relationship management
Risk management
Operational strategy development
Contracts
Leadership
Communication skills
Pre-sales
Operations leadership experience
Stakeholder management

Full job description

Head of Corporate Operations

Location: Hybrid – regular travel to Focus Group offices and customer sites as required
Department: Operations
Reporting to: Technical Director

UK • Remote - Up to £80k (Dependent on experience) + benefits

(Internal job level: Senior Manager / Head Of)

About Focus Group

Focus Group is one of the UK's leading providers of IT, Telecoms, Connectivity, Cyber Security and Cloud solutions. As we continue to grow our Corporate customer base, we're looking for an experienced leader to join our Operations function and take ownership of some of our most strategic customer relationships and complex delivery programmes.

The Role

This is a highly visible leadership role, designed to bridge the gap between operational delivery teams and Focus Group's most complex customers.

As Head of Corporate Operations, you will act as the senior accountable owner across a portfolio of high-value corporate customers and strategic programmes. You'll provide executive-level relationship management, commercial oversight, and programme governance, ensuring our customers receive an exceptional experience while enabling successful delivery across multiple operational functions.

Working closely with the Technical Director, Corporate Director, Service Operations Director and Head of Service Delivery Management, you'll be responsible for leading at the highest level—removing blockers, managing risk, resolving escalations, and providing the strategic direction needed to drive successful outcomes for both our customers and the business.

What You'll Be Doing

Acting as the executive sponsor for a portfolio of Focus Group's most complex and strategically important customers
Building and maintaining trusted relationships with senior client stakeholders, including C-suite executives
Providing leadership and oversight across large-scale customer programmes and transformation initiatives
Managing senior-level escalations, commercial challenges, and customer expectations
Working alongside Account Directors and Service Delivery Managers to drive successful customer outcomes
Representing Focus Group at executive governance meetings, steering committees and strategic reviews
Supporting programme governance through effective risk management, issue resolution and executive reporting
Driving accountability across multiple operational functions, including Professional Services, Project Management, Service Delivery and Service Desk teams
Championing a consistent and exceptional customer experience across the full customer lifecycle
Monitoring customer satisfaction, retention, commercial performance and service risks across the corporate customer segment
Supporting major customer onboarding projects, acquisitions, service launches and wider transformation initiatives
Contributing to operational strategy and business planning as a member of the Operations leadership team
Supporting pre-sales activities, customer presentations, bids and tenders, helping shape successful solutions and delivery approaches

What We're Looking For

Significant experience in a senior client-facing leadership role within an MSP, technology services provider or systems integrator
Proven success managing complex, high-value corporate customer relationships
Experience engaging and influencing C-suite and executive-level stakeholders
Strong programme leadership experience across large, multi-workstream technology projects
A track record of balancing customer outcomes, delivery commitments and commercial objectives
Strong understanding of modern networking, cloud and managed technology services
Exceptional stakeholder management, communication and relationship-building skills
Commercially astute with experience of contracts, service credits and account growth
Comfortable leading through influence within a matrix organisation
Highly organised with a structured approach to governance, risk and programme delivery
Resilient, politically astute and confident managing difficult conversations and escalations
A collaborative leadership style with the ability to unite teams around a common goal

Why Focus Group?

Opportunity to influence some of Focus Group's largest and most strategic customer relationships
Join a growing, ambitious technology business with significant investment and momentum
Work alongside a high-performing senior leadership team
Play a pivotal role in shaping operational excellence and customer success
Competitive salary, bonus and benefits package
Excellent opportunities for professional growth and career development

Ready to make an impact?

If you're an experienced operational leader with a passion for customer success, programme delivery, and executive stakeholder management, we'd love to hear from you. Join Focus Group and help shape the future of our Corporate customer experience.

Quick apply

Refine Your Search

head of retentions jobs in manchester, eng

Head of Corporate Operations

Customer Retention Specialist

Guest Service Manager

Talent Executive

HR Business Partner and Employee Relations Lead

Head of Sales - Remote (England)

Head of People

Customer Relationship Manager

Head of HubSpot Delivery & Operations

Human Resources & Recruitment Assistant

Cluster HR Executive (maternity cover)

CO: Welfare Delivery

Head of Commercial Services

Customer Success Manager - L2

Senior Customer Success Manager - Growth

Head of Performance Marketing

Head of Organic Social & Influencer - Senior Partner (Maternity Cover)

Sales & Operations Manager

Head of Leisure - Hale Country Club & Spa

Partnership & Membership Manager (North West)

I want to receive the latest job alerts for head of retentions in manchester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected