It customer experience support analyst Work, Jobs in Manchester, Eng (with Salaries)

IT Workplace Support Analyst (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Computer Science
- Customer service
- Windows
14d
IT Support Analyst
SFG20 —Manchester
- Full-time
- Remote
- CRM software
- Sales
- Software development
- Employee assistance programme
- Employee discount
20h
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £39,840 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Customer Optimisation Analyst
Clear Business —Sale
- £25,870 - £29,750 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Free parking
- Employee discount
Quick apply
14d
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Manchester
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
1d
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
PMO Analyst
Together —Cheadle
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Employee discount
Quick apply
13d
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
- IT
9d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
Incident 24 x 7 Analyst
Network Rail —Manchester
- £31,114 a year
- 12 hour shift
- Hybrid work
- Oracle
- Customer service
- Windows
- Free parking
- Annual leave
3d
Technical Support Supervisor
Itecnologies IT Services Ltd —Manchester
- £3,200 - £5,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Flexitime
Quick apply
4d
IT Client Support Specialist
Ecolab Inc. —Northwich
- Full-time
- Customer service
- IT
- Communication skills
Operations Analyst
Thirdfort —Manchester
- From £27,000 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
- Annual leave
- Work from home
Quick apply
KYC Analyst
G MASS —Manchester
- £40,000 a year
- Hybrid work
- Financial services
- Communication skills
Quick apply
Pricing Analyst
Autotrader —Manchester
- £35,000 - £42,500 a year
- Microsoft Powerpoint
- Care plans
- Communication skills
1d
Data Analyst
Beyond —Manchester
- Hybrid work
- SQL
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
8d

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IT Workplace Support Analyst (m/f/d)

SEFE Securing Energy for Europe GmbH
Manchester

Apply Now

Job details

14 days ago

Benefits

Company pension

Qualifications

Computer Science
Customer service
Windows
Microsoft Office
IT support
ServiceNow
IT
Communication skills
CompTIA A+
Information Technology

Full job description

IN SHORT

We’re looking for someone enthusiastic about starting their IT career to join our IT team in Manchester. This is a full‑time, on‑site role, so you’ll be right at the heart of the action every day. You’ll be part of a small, supportive team making sure everything runs smoothly for colleagues across SEFE. Expect plenty of hands‑on experience helping people with hardware, software, and network issues, and the chance to learn from experienced IT professionals as you go.This is a great opportunity for someone who’s studied IT or is ready to take their first step into the industry. If you enjoy problem‑solving, like working with people, and want to build real experience in a busy workplace, we’d love to hear from you.

This is a six‑month fixed‑term position designed to give you valuable real‑world IT support experience.

WHAT WILL YOU DO

In this role, you’ll be the go‑to person helping colleagues with their everyday IT issues. You’ll troubleshoot problems, provide friendly and professional support, and make sure requests are resolved on time. You’ll also get involved in improving how we work, supporting IT projects, and keeping our systems running smoothly.

You’ll help with general IT admin tasks, follow best‑practice processes (like ITIL), and make sure we stay compliant with company policies. We’re looking for someone flexible, eager to learn, and passionate about delivering great customer service.

WHAT WILL YOU BRING

Some experience in 1st or 2nd line IT support, with a good understanding of how to help users with everyday technical issues is advantageous.

Confidence working with Windows 10/11 and helping users get the best out of their devices.

Familiarity with Microsoft Office and Office 365 apps (including Teams).

Experience using ServiceNow or another IT ticketing system to log and manage support requests is advantageous.

Strong communication skills and the ability to work well with people across the business.

A positive, customer‑focused attitude and enthusiasm for solving problems.

A willingness to learn, grow, and develop your technical skills.

Relevant IT experience or studies (e.g., Computer Science or another technical subject).

Technical certifications such as CompTIA A+, Microsoft certifications, or ITIL — or an interest in working towards them.

ABOUT US

SEFE is an international energy company anchored in Europe, delivering energy solutions that ensure reliable and affordable supply. Our activities span the entire energy value chain – from origination and trading to sales, transport and storage. With decades of trading expertise and a growing LNG portfolio, SEFE is one of Europe’s leading suppliers to industrial customers, providing more than 200 TWh of gas and power each year. We supply over 50,000 clients, from small businesses to municipalities and multinational organisations. By investing in clean energies, we support our customers on their decarbonisation journey and contribute to the energy transition. SEFE employs over 2,000 people worldwide and is owned by the Federal Government of Germany.

Securing energy – now and for the future.

OUR BENEFITS

We’re committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience. Whatever your role, you’ll find an open, welcoming atmosphere that empowers you, and recognises your contribution.

In return we offer a competitive starting salary supported by a comprehensive range of financial, lifestyle and wellness benefits with the flexibility to follow a hybrid working model.

bonus earning potential
non-contributory pension with 10% employer contribution
25 days holiday plus bank holidays and volunteering days
buy / sell holidays
life assurance
medical and dental insurance (family cover)
range of optional flexible benefits

We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.

Join SEFE and help us secure energy supply across Europe and shape a better, more sustainable tomorrow.

Apply Now

Refine Your Search

it customer experience support analyst jobs in manchester, eng

IT Workplace Support Analyst (m/f/d)

IT Support Analyst

Applications Support Analyst

Senior Reporting and Insights Analyst

Customer Optimisation Analyst