Level 2 support Work, Jobs in Manchester, Eng (with Salaries)

Support Engineer
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
7d
Mental Health Support Worker
Cera Care —Old Trafford
- £13.45 an hour
- Weekend availability
- No experience needed
- Annual leave
- Employee assistance programme
Dispenser
Boots —Manchester
- £13.92 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
Operational Support Officer
HM Courts & Tribunal Service —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
12d
Compliance Agent
Phillips & Cohen Associates —Salford
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Computer literacy
- IT
- Communication skills
- Free parking
- Employee discount
Quick apply
Trainee Train Conductor
Northern Trains —Manchester
- £26,505 - £38,000 a year
- Overtime
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
8d
Home Energy Advisor
M Group —Manchester
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Health and Wellness Sales Advisor
Boots —Manchester
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Junior Sales Assistant
Ashby Recruitment Group Ltd —Manchester
- £450 - £650 a week
- Full-time
- No experience needed
- Business development
- In-person
- Referral programme
Quick apply
6d
Children's Support Worker (Part-time)
Compassionate Care Group —Salford
- £14.90 an hour
- Part-time
- Organisational skills
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £33,744 a year
- Full-time
- Sick pay
8d
Manchester Store Sales Associate
REPRESENT —Manchester
- £13.50 an hour
- Part-time
- Sales
- Employee discount
2d
Teaching Assistant Level 2
ManchesterCityCouncil —Manchester
- £25,185 - £25,989 a year
- Communication skills
- School
- Employee assistance programme
5d
Community Support Worker
isw care —Ashton-Under-Lyne
- £13.50 - £14.00 an hour
- Full-time
- Management
- English
- Case management
- Annual leave
Quick apply
Team Member - Manchester Airport T2 Airside
Pret A Manger —Manchester
- £13.96 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
11d
Trainee Train Driver - Manchester
Northern Trains —Manchester
- £27,870 - £67,104 a year
- Weekend availability
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2d
Intermediate User Researcher
HippoDigital —Manchester
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
11d
Bank Children's Residential Support Worker
Turnaround Support 24 —Oldham
- £15 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Pharmacy Dispenser (Technician Course Available)
AT Health Ltd —Manchester
- £12.85 an hour
- Full-time
- Customer service
- English
- Patient care
- Employee discount
Quick apply
3d
Train Service Controller
Northern Trains —Manchester
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
8d

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level 2 support jobs near manchester, eng

Support Engineer

Byteful.com
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
7 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

level 2 support jobs in manchester, eng

Support Engineer

Mental Health Support Worker

Dispenser

Operational Support Officer

Compliance Agent

Trainee Train Conductor

Home Energy Advisor

Health and Wellness Sales Advisor

Junior Sales Assistant

Children's Support Worker (Part-time)

Jigsaw Homes Group Limited

Manchester Store Sales Associate

Teaching Assistant Level 2

Community Support Worker

Team Member - Manchester Airport T2 Airside

Trainee Train Driver - Manchester

Intermediate User Researcher

Bank Children's Residential Support Worker

Pharmacy Dispenser (Technician Course Available)

Train Service Controller

I want to receive the latest job alerts for level 2 support in manchester, eng

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