Software engineer/ technical lead Work, Jobs in Manchester, Eng (with Salaries)

Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Lead Automation & Integration Engineer
Power Resources International Ltd —Manchester
- £32,120.33 - £65,906.19 a year
- Full-time
- Master's degree
- JavaScript
- Mentoring
Quick apply
Senior Cyber Software Engineer/ Technical Lead
BAE Systems —Manchester
- Hybrid work
- Java
- C++
- JavaScript
UK Sr Process Engineer Amazon Logistics, Amazon Logistics
Amazon UK Services Ltd. —Manchester
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Azure
- Computer Science
- DevOps
Lead Software Engineer - (Frontend, Backend, Full Stack)
Accenture —Manchester
- Full-time
- Azure
- Java
- AWS
Lead Data Engineer
Northrop Grumman —Manchester
- £60,000 - £86,000 a year
- Hybrid work
- SQL
- AWS
- Travel
- Relocation assistance
Graduate Bridge Structures Engineers – Manchester (2026)
AECOM —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Lead Software Engineer
Gamma —Manchester
- Full-time
- Java
- AWS
- Mentoring
- Annual leave
- Employee discount
Quick apply
Software Engineer - Data Engineering
Moody's —Manchester
- Master's degree
- SQL
- AWS
11d
Lecturer / Senior Lecturer in Software Engineering for Industry Experts
Manchester Metropolitan University —Manchester
- £41,064 - £61,759 a year
- Full-time
- Doctoral degree
- Computer Science
- University
- Life insurance
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- Up to 50% travel
- Java
10d
Lead DevOps Engineer
Northrop Grumman —Manchester
- Hybrid work
- DevOps
- SQL
- AWS
- Relocation assistance
Senior Software Engineer - Data Engineering
Moody's —Manchester
- Master's degree
- SQL
- AWS
11d
Electrical Infrastructure Reliability Manager, EU AMZL RME
Amazon Business EU Sarl, UK Branch - P97 —Manchester
- Weekend availability
- Spanish
- Engineering
- Master's degree
- Flexible schedule
13d
Software Engineering Squad Lead
Gamma —Manchester
- Full-time
- Java
- AWS
- Mentoring
- Annual leave
- Employee discount
Quick apply
Security Systems & ICT Infrastructure Engineer
Mott MacDonald —Altrincham
- Full-time
- Hybrid work
- Military
- Travel
- Mentoring
- Annual leave
- Employee discount
11d
Lead Software Engineer
Pragma —Manchester
- Java
- AWS
- Mentoring
- Annual leave
- Employee discount
Lead Software Engineer
Bauer Media Group —Manchester
- Management
- Java
- AWS
13d
Software Engineering Team Lead
M-KOPA —Manchester
- Full-time
- Remote
- Azure
- AWS
- Mentoring

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Software Engineer (Support Function Lead / Support Engineer)

Byteful.com
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Software Engineer (Support Function Lead / Support Engineer)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Software Engineer (Support Function Lead / Support Engineer) to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

software engineer/ technical lead jobs in manchester, eng

Software Engineer (Support Function Lead / Support Engineer)

Lead Automation & Integration Engineer

Senior Cyber Software Engineer/ Technical Lead

UK Sr Process Engineer Amazon Logistics, Amazon Logistics

Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

Lead Software Engineer - (Frontend, Backend, Full Stack)

Lead Data Engineer

Graduate Bridge Structures Engineers – Manchester (2026)

Lead Software Engineer

Software Engineer - Data Engineering

Lecturer / Senior Lecturer in Software Engineering for Industry Experts

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Lead DevOps Engineer

Senior Software Engineer - Data Engineering

Electrical Infrastructure Reliability Manager, EU AMZL RME

Software Engineering Squad Lead

Security Systems & ICT Infrastructure Engineer

Lead Software Engineer

Lead Software Engineer

Software Engineering Team Lead

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