Sr. director, customer experience & quality emea Work, Jobs in Manchester, Eng (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
1d
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Director of Customer Experience
Car Benefit Solutions —Bury
- £85,000 - £100,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- AI
- Leadership
- Employee assistance programme
Quick apply
5d
Sr. Director Sports Partnerships EMEA
BDA —Manchester
- £135,000 - £165,000 a year
- Sales
- Merchandising
- Business development
Quick apply
1d
Chief of Staff to NED
Together —Cheadle
- Full-time
- Travel
- Organisational skills
- Communication skills
Quick apply
Group Operations Director
Flavour Warehouse Group —Darwen
- Full-time
- Inventory control
- Customer service
- Microsoft Office
Quick apply
13d
Client Director
Journey Further —Manchester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Team management
- Annual leave
Quick apply
Partnership Director
Equans —Manchester
- Up to £95,000 a year
- Full-time
- Business development
- Project management
- Team management
- Annual leave
- Employee assistance programme
16h
Associate Director - PMQS
Gateley —Manchester
- Business development
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
RISE Adviser - North West - Secondary adviser
Department for Education —Manchester
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Assistant Director of People & Workforce Development
Tameside Council —Tameside
- £98,303 a year
- Continuous improvement
- Human resources
- Leadership
Account Director
Inspired Thinking Group (ITG) —Manchester
- Full-time
- Hybrid work
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
9d
Senior Director, Operations
Novanta —Stockport
- Full-time
- Management
- Continuous improvement
- Manufacturing
7d
CEO of Lettings Company
Let Property —Manchester
- £85,000 - £120,000 a year
- Full-time
- Business development
- In-person
- Leadership
Quick apply
Assistant Director (Place Directorate) x 2
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
- In-person
- Leadership
- Communication skills
Account Director
Mitie —Manchester
- Management
- Continuous improvement
- Cleaning
5d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Associate Director – Enterprise Digital Capabilities
The University of Manchester —Manchester
- £90,000 - £100,000 a year
- CRM software
- University
- Product management
- Annual leave
Regional Director (SEN Education North & Mids)
Horizon Care and Education Group —Rochdale
- £90,000 a year
- Continuous improvement
- Team management
- Travel
- Employee discount
Quick apply
8d
Managing Director - Facilities Management
Mercury Hampton Ltd —Manchester
- £90,000 - £100,000 a year
- Full-time
- Business development
- Team management
- Mentoring
Quick apply

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sr. director, customer experience & quality emea jobs near manchester, eng

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
1 day ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

sr. director, customer experience & quality emea jobs in manchester, eng

Customer Experience Director

Sr. Director, Customer Experience & Quality - EMEA

Director of Customer Experience

Sr. Director Sports Partnerships EMEA

Chief of Staff to NED

Group Operations Director

Client Director

Partnership Director

Associate Director - PMQS

RISE Adviser - North West - Secondary adviser

Assistant Director of People & Workforce Development

Account Director

Senior Director, Operations

CEO of Lettings Company

Assistant Director (Place Directorate) x 2

Account Director

Head of TechOps Delivery

Associate Director – Enterprise Digital Capabilities

Regional Director (SEN Education North & Mids)

Managing Director - Facilities Management

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