Staff security engineer Work, Jobs in Manchester, Eng (with Salaries)

CCTV Operator
VPS —Oldham
- Up to £26,333.50 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
10d
Field Service Engineer - Manchester
YouFibre —Manchester
- £32,000 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
- Employee assistance programme
- Employee discount
Quick apply
Graduate Architectural Assistant - Part 1 / Sandwich Placement Year (Manchester)
AECOM —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Security Engineer
Benchmark Security Group —Altrincham
- From £40,000 a year
- Full-time
- Schematics
- Customer service
- System design
- Employee discount
Quick apply
14d
Cyber Security Engineer
Interact Software —Manchester
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
7d
Field Service Engineer (Oldham / North Manchester)
InPost UK —Manchester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
Infrastructure Engineer
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
AI Engineer
JDSPORTS —Bury
- Full-time
- APIs
- AI
- Python
- Employee discount
Quick apply
Data Analyst
Arne Clo Ltd —Warrington
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Project Manager (Transportation PDP Rail and Transit)
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
- Travel
- Contracts
- Leadership
IT Infrastructure Engineer
Network Plus —Salford
- £40,000 - £50,000 a year
- Hybrid work
- Azure
- Project management
- Mentoring
Quick apply
Graduate Design Engineer
MGF —Astley
- Full-time
- Analysis skills
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
Senior Cyber Security Engineer
The Beauty Tech Group Trading Limited —Manchester
- Full-time
- Hybrid work
- APIs
- Free parking
- Work from home
Quick apply
3d
Design Engineer
MGF —Astley
- Full-time
- Analysis skills
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
BIM Manager
AECOM —Manchester
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Microsoft Office
6d
Regional Service Engineer - VTE
Arjo —Manchester
- Overtime
- Nursing home
- Electrical experience
- Communication skills
Safety Consultants - Nuclear
Abbott Risk Consulting —Manchester
- Engineering
- Master's degree
- Business development
- Employee assistance programme

I want to receive the latest job alerts for staff security engineer in manchester, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

CCTV Operator

VPS -
Oldham

Quick apply

Job details

Full-time
Up to £26,333.50 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
CCTV
Microsoft Office
Organisational skills
SIA
Computer skills
Phone etiquette
Communication skills

Full job description

Job Description

The successful applicants will operate within the VPS Monitoring Centre. The main responsibilities will be handling incoming alarms, answering customer queries and offering advice as well as helping to log jobs. At times, you will be the main point of contact for VPS staff and customers from other departments and will make decisions that support the rest of the business. The role of the CCTV Operator is to deliver exceptional customer service as part of a dedicated Monitoring Centre team, provide accurate and timely handling of incoming alarms, surveillance, customer service queries and out of hours customer support within agreed SLAs. Provide support function to sales, operational and administrational teams.

Key Accountabilities & Activities

· Understand the end-to-end VPS process from enquiry to invoice

· Adhere to the surveillance camera code of practice

· Answer calls and alarm activation within agreed SLAs

· Work within the expectations of existing VPS accreditations and current British Standard

· Be the first point of call for customers and engineers

· Work efficiently and effectively within a team

· Log any out of hours calls or queries on the appropriate software

· Ensure line manager is kept aware of all customer issues

· Attend training courses when required

· Develop and maintain an excellent knowledge of all the products and services offered by VPS

· Work closely with colleagues throughout the business providing daily support where required

· Drive for continuous process improvement

· Effective escalation of issues where appropriate to ensure customer request is resolved

· Effective complaints resolution adhering to company process

· Effective communication with internal and external stakeholders

· Effective prioritisation and time management

· Ad hoc duties as and when required by the business

Key Performance Indicators

· Speed of response

· Accuracy of administration

· Performance

· Relationship management

· Phone etiquette

· Email etiquette

· Customer service

Essential qualifications and experience and personal attributes

· CCTV licence

· Excellent attention to detail

· Excellent organisational skills

· Good oral and written communication skills

· Team player with strong interpersonal skills

· Professional manner when dealing with customers and colleagues

· Able to work under pressure and to tight deadlines

· Good problem-solving skills and able to use your own initiative

· Excellent working knowledge of Excel, Word and Outlook

· Good listening skills and an interest in developing knowledge of security services and products

· Experience working within a Remote Video Response Centre and CCTV software

Benefits

Company pension
Referral programme
On-site parking
Free parking
Life insurance
Health & wellbeing programme
Sick pay
Additional leave
Enhanced Overtime

Job Type: Full-time

Pay: Up to £26,333.50 per year

Benefits:

Additional leave
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Application question(s):

Are you able to provide a complete 5-year employment history, including supporting references where required?
Do you have experience using computers and working with a variety of software applications and computer systems?

Licence/Certification:

SIA CCTV License (required)

Work Location: In person

Quick apply

Refine Your Search

staff security engineer jobs in manchester, eng

CCTV Operator

End User Support Engineer I

IT Support Engineer (1st Line)

Field Service Engineer - Manchester

Graduate Architectural Assistant - Part 1 / Sandwich Placement Year (Manchester)

Senior Security Engineer

Cyber Security Engineer

Field Service Engineer (Oldham / North Manchester)

Infrastructure Engineer

AI Engineer

Data Analyst

Project Manager (Transportation PDP Rail and Transit)

IT Infrastructure Engineer

Graduate Design Engineer

IT Customer Experience Support Analyst

Senior Cyber Security Engineer

Design Engineer

BIM Manager

Regional Service Engineer - VTE

Safety Consultants - Nuclear

I want to receive the latest job alerts for staff security engineer in manchester, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected