Team leader, planning & advice Work, Jobs in Manchester, Eng (with Salaries)

Customer Service Specialist
Teleperformance —Manchester
- £27,601.60 a year
- Full-time
- Customer service
- Typing
- In-person
- Paid training
- Work from home
12d
Customer Operations Co-ordinator
SafeGroup Services Limited —Manchester
- £29,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
3h
Quality & Customer Care Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
Personal Assistant - Business Coordinator
STARK Group —Stockport
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Customer Service Advisor
L&Q —Manchester
- From £26,710 a year
- Monday to Friday
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1d
Operation Manager
Ibralibra Consults Limited —Manchester
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Supervising experience
Quick apply
Customer Success Management Associate
Moody's —Salford
- Presentation skills
- Bachelor's degree
- Travel
Team Leader - Supported Learning
The Manchester College —Manchester
- £33,000 - £38,000 a year
- Full-time
- Management
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
4d
Team Leader - Housing Disrepair
Antony Hodari Holdings Limited —Manchester
- Hybrid work
- Microsoft Word
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Flexible schedule
Quick apply
Customer Service Team Leader
The Beauty Tech Group Trading Limited —Stockport
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Leadership
- Free parking
- Work from home
Quick apply
Collections Officer
Capital on Tap —Manchester
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Team Leader - Change
General Medical Council —Manchester
- £42,839 a year
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
6h
Service Co-ordinator
Endress+Hauser UK —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
1d
Communications Data Investigator, Single Point of Contact
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
14d
Executive Assistant
CAML —Manchester
- £39,000 - £42,000 a year
- Full-time
- Organisational skills
- Business
- Communication skills
- Annual leave
- Employee assistance programme
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Guest Service Manager
Little Lion Entertainment —Manchester
- Weekend availability
- Management
- English
- Supervising experience
- Employee assistance programme
Quick apply
Careers and Welfare Co-ordinator
The Manchester College —Manchester
- £26,000 - £36,817 a year
- Full-time
- English
- IT
- Time management
- Annual leave
- Employee assistance programme

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team leader, planning & advice jobs near manchester, eng

Customer Service Specialist

Teleperformance -
Manchester

Apply Now

Job details

Full-time
£27,601.60 a year
12 days ago

Benefits

Paid training
Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service
Typing
Time management

Full job description

Overview:

Start date: August 2026

Rate of Pay:£27,601.60 per annum

Location: Manchester - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION

Shifts: Full time 40 hours per week. Monday – Saturday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.

Training: 11 days

The Role:

We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.

This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.

Key Responsibilities

You should be confident in conducting challenging but effective conversations
You are required to maintain multiple cases simultaneously, varying by type and stage
You will be responsible for managing a designated caseload
You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence
You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence
You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills
At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes
You should be proactive in talking to relevant people to get advice and information when unsure how to proceed
You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements
You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case
You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case
Gathering, verifying and assessing all available information, and deciding on an appropriate course of action
You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate

Background Checks

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years)
Employment/Academic History Check - for a period of three years leading up to your application.

We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us.

All screening and evidence must be completed satisfactorily before commencement of employment.

We strongly recommend you start to compile this information so you have it ready to supply when needed.

What else do we need from you?

Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment
A can-do attitude with the ability to interact with lots of different people
Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence
Processes will be ever evolving and it is essential that you are adaptable and open to change

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

team leader, planning & advice jobs in manchester, eng

Customer Service Specialist

Customer Operations Co-ordinator

Quality & Customer Care Advisor

Customer Onboarding Team Leader

Personal Assistant - Business Coordinator

Customer Service Advisor

Operation Manager

Customer Success Management Associate

Team Leader - Supported Learning

Team Leader - Housing Disrepair

Customer Service Team Leader

Collections Officer

Team Leader - Change

Service Co-ordinator

Customer Operations Team Leader

Communications Data Investigator, Single Point of Contact

Executive Assistant

Contact Centre Team Leader

Guest Service Manager

Careers and Welfare Co-ordinator

I want to receive the latest job alerts for team leader, planning & advice in manchester, eng

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