Technical chat support Work, Jobs in Manchester, Eng (with Salaries)

Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Customer Support Specialist
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Financial services
- Communication skills
- Annual leave
Quick apply
Customer Service Specialist
Training Qualifications UK —Sale
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
LADO Business Support Assistant
Cheshire East Council —Macclesfield
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Administrative experience
- Travel
- IT
- Annual leave
- Flexitime
3d
Cognos - Data Analytics & BI Specialist (12 month FTC)
Coventry Building Society —Manchester
- £51,180 a year
- Full-time
- Computer Science
- Data analysis skills
- SQL
Live Shopping Host / E-commerce Sales Assistant
Viva Glam —Manchester
- £11 - £25 an hour
- Part-time
- Sales
- Customer service
- Public speaking
- Free parking
Quick apply
Information Security Analyst - Vulnerability Management
Starling —Manchester
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
14d
Family Advisors in South Locality
Cheshire East Council —Middlewich
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
5d
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- English
- Communication skills
- Life insurance
Field Service Engineer (Oldham / North Manchester)
InPost UK —Manchester
- Analysis skills
- Quality control
- Hand tools
- Annual leave
Quick apply
Sales Exec / Live Shopping Host / Sales Assistant
Viva Glam —Manchester
- £15 - £25 an hour
- Part-time
- Sales
- Customer service
- Public speaking
- Free parking
Quick apply
Collections & Financial Wellbeing Specialist
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Annual leave
Quick apply
3d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Azure
- Military
- Salesforce
Information Security Engineer - Vulnerability Management
Starling —Manchester
- Full-time
- Hybrid work
- Management
- Java
- SQL
- Annual leave
- Employee discount
Quick apply
14d
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English

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Customer Support – Technical Support Specialist

Aareon AG -
Manchester

Apply Now

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Work from home

Qualifications

Technical support
Analysis skills
Accounting
Organisational skills
SaaS
Communication skills
Time management

Full job description

Aareon ist Europas etablierter Anbieter von SaaS-Lösungen für die Immobilienwirtschaft und Wegbereiter für die digitale Zukunft der Branche.

Mit seinen Softwarelösungen verbindet Aareon Menschen, Prozesse und Immobilien – und bringt so die Branche näher zusammen. Mit dem Aareon Property Management System, basierend auf intelligenten Softwarelösungen, ermöglicht das Unternehmen die effiziente Verwaltung und Instandhaltung von Wohn - und Gewerbeimmobilien - und schafft digitale Erlebnisse für die Beteiligten. Als verlässlicher und innovativer Partner engagiert sich Aareon für Fortschritt, positive Veränderungen und nachhaltige Lebens- und Arbeitsräume für alle.

Werde Teil unseres internationalen Teams! Werde Teil von #OneAareon! Wir freuen uns auf DICH!

Salary: £35,000 - £40,000 per year (depending on experience)

Work Location: Hybrid Manchester
Hours per week: 35
Contract Type: Permanent, full-time

About the Role

As a Technical Support Specialist within our Customer Support team, you will play a key role in helping our clients get the most out of our property management software. You will deliver exceptional service across multiple channels by resolving technical queries, providing product guidance, and ensuring every customer interaction adds real value.

This role suits someone who enjoys troubleshooting, communicating clearly, and creating great customer experiences. You will be part of a collaborative and supportive team that is passionate about helping property professionals work smarter through technology.

You will also need to be comfortable working across multiple internal systems and processes as we evolve our tools and technology. During these transitions, you will maintain service standards, manage customer expectations, and keep key stakeholders informed. This will ensure the customer experience remains seamless while we continue to improve internally.

What You’ll Do

Deliver timely, high-quality support to customers at all levels, from first-time users to experienced property professionals, across phone, email, chat, and our ticketing platform.
Take ownership of customer issues from initial contact through to resolution, ensuring updates are clear, proactive, and consistent throughout.
Accurately log, prioritise, and classify customer queries based on impact and urgency to ensure effective triage and timely resolution.
Resolve common and repeatable customer issues independently using documented processes, troubleshooting guides, and internal knowledge resources.
Provide in-depth technical first-line support by identifying software bugs, configuration issues, and potential widespread or systemic problems.
Escalate complex or unresolved issues with clear documentation and context to ensure smooth handovers and effective collaboration with internal teams.
Collaborate closely with Product and Development teams to support the investigation and resolution of customer-impacting issues while managing expectations and communication.
Maintain and contribute to internal and external knowledge base articles, ensuring documentation remains accurate, relevant, and up to date.
Translate complex or technical topics into clear, actionable guidance tailored to the customer’s level of technical understanding.
Help customers get the most from the platform by sharing best practices, tips, and feature guidance aligned to their needs.
Manage the customer experience during system or process changes to ensure there is no drop in service quality, response times, or customer confidence.
Work towards defined quality, productivity, and customer satisfaction targets in a fast-paced, high-volume support environment.
Stay up to date with product developments, new feature releases, and wider property technology trends.

What You’ll Bring

Experience in a customer-facing or technical support environment, with the ability to manage multiple cases concurrently and effectively.
Strong problem-solving and analytical skills, with a structured approach to diagnosing and resolving technical issues.
Confidence in navigating multiple systems and adapting quickly to new tools or processes, particularly during periods of change.
A customer-first mindset, with the ability to remain calm, empathetic, and professional when handling challenging situations.
Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences and technical abilities.
Strong organisational and time management skills, ensuring follow-through and accountability on every case.
A willingness to embrace and adapt to the use of AI tools to improve efficiency, enhance internal workflows, and better support customers.
A collaborative approach, actively sharing knowledge and supporting colleagues to improve consistency and team performance.
Comfort working in a structured support environment by following documented processes while also identifying opportunities for improvement.
Experience working with SaaS platforms, ticketing systems, or property-related technology is highly beneficial.
Familiarity with financial or accounting workflows within the property industry is advantageous, though not essential.

Why Join Us

Be part of an innovative SaaS business shaping the future of property technology.
Join a collaborative, customer-focused support team where quality and continuous improvement are valued.
Enjoy a hybrid working model that combines flexibility to work from home with two in-office days per week at our Manchester-based office.
Gain exposure to modern tools, evolving systems, and AI-driven ways of working.
Develop your skills in a role that offers both technical depth and meaningful customer impact.

Über uns

Werde Teil von Aareon und digitalisiere gemeinsam mit uns die europäische Immobilienwirtschaft.

Warum wir?

Wir legen Wert auf eine Arbeitsumgebung, in der Vielfalt und Flexibilität geschätzt werden, partnerschaftliche Zusammenarbeit und gegenseitige Unterstützung im Team selbstverständlich sind und Lernen als Chance wahrgenommen wird. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel, Wohnungsknappheit und Fachkräftemangel. Entdecke die Vielfalt von #OneAareon!

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Refine Your Search

technical chat support jobs in manchester, eng

Customer Support – Technical Support Specialist

Software Engineer (Support Function Lead / Support Engineer)

Technical Administrator

1st Line Support Engineer

Customer Support Specialist

Customer Service Specialist

Specialist Customer Care

LADO Business Support Assistant

Cognos - Data Analytics & BI Specialist (12 month FTC)

Live Shopping Host / E-commerce Sales Assistant

Information Security Analyst - Vulnerability Management

Family Advisors in South Locality

Client Support Specialist

Customer Service Agent (Italian Speaking) - Inbound B2B

Field Service Engineer (Oldham / North Manchester)

Sales Exec / Live Shopping Host / Sales Assistant

Collections & Financial Wellbeing Specialist

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Information Security Engineer - Vulnerability Management

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

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