Customer service team lead Work, Jobs in Manchester, Gtm (with Salaries)

Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Conflict management
- Leadership
- Free parking
- Annual leave
8d
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Analysis skills
- Training & development
- Leadership
- Annual leave
- Employee discount
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development
TEAM MANAGER
Primark —Manchester
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
11d
Customer Experience Transformation Lead
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
Team Leader
The Rank Group —Oldham
- £13.60 an hour
- Customer service
- Guest services
- Sick pay
Quick apply
2d
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Training & development
- Employee discount
Team Manager - Pension Transfers
interactive investor —Manchester
- From £36,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
4d
Workforce Systems Lead
The Christie NHS Foundation Trust —Manchester
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
11h
Lead Nightshift Manager
Sainsbury's —Ashton-Under-Lyne
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
8d
Team Leader
Card Factory —Manchester
- £13 an hour
- Customer service
- Leadership
1d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Service Catalogue Lead (On-Site)
Capgemini —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
4d
Cafe Team Leader
Tesco UK —Handforth
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
1d
Central Services Team Leader
Colby River —Altrincham
- £32,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Team management
- Annual leave
- Work from home
Quick apply
2d
Business Development Team Leader
PHSGroup —Skelmersdale
- £35,000 a year
- No weekends
- CRM software
- Business development
- Analysis skills
- Free parking
- Employee discount

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customer service team lead jobs near manchester, gtm

Customer Service Team Leader

LKQ Corporation -
Trafford

Apply Now

Job details

Full-time
10 days ago

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Performance management
Staff training
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Reference Number: 14327

Location:
Trafford Park, GB, M17 1DB Liverpool, GB, L5 9YN Gateshead, GB, NE11 0TE Chester, GB, CH1 4LX

#job-location.job-location-inline { display: inline; }
Date: 10 Aug 2026
Company: LKQ Euro Car Parts
Job Overview

You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are competed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers.

In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.

What we offer

Competitive Salary – We regularly review our salaries to keep your earnings competitive.

Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.

Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.

Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.

24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.

Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.

Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.

Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.

Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities
Managing the day to day line activities of the call centre
Assisting the Customer Service Management team in coordinating team workload
To motivate and lead the team to deliver and exceed all individual and team KPI/SLA targets across all contact types (calls, emails and chat)
To take ownership of escalated customer issues, ensuring resolution and the positive relationship between Euro Car Parts and the customer is maintained
To strive for and lead the team in “first time fix” resolution for all customer contacts
To understand and use MI data to improve underperformance and reward great performance
To support in the training and development of the team, monitor performance including the quality of contacts and hold individual colleague reviews
To use CSAT feedback as a tool to develop individual and team performance
To build friendly and supportive working relationships with colleagues throughout the business
To support the Contact Centre Management to deliver all business targets and objectives

Skills and Experience
Previous experience of managing and supporting a contact centre or customer service team
Experience in leading and delivering fantastic customer service
Excellent time management skills with the ability to work under pressure, maintain control and remain professional at all times
Strong and proven leadership skills, with the ability to supervise and delegate work effectively
A high standard of written and oral communication skills, a confident and empathic communicator
Ability to motivate, influence, coach and develop the team in all aspects of the role
Ability to monitor performance, contribute ideas and assist in identifying and implementing service improvement projects
To be result driven and highly motivated by delivering and exceeding targets.
Why Work for LKQ

We're proud of the service we provide to our customers, and we know that's only possible because of the great people who work in our teams.

When you join us, you'll enjoy:
A varied, active role where no two days are the same.

Full training and ongoing development opportunities.

A supportive, friendly team environment.

Opportunities to develop new skills and progress your career.

The chance to make a real difference to customers every day.

Ready to join the team?

If you're reliable, customer-focused and enjoy working in a fast-paced environment where every day brings something different, we'd love to hear from you.

Apply today and become an important part of a team that's committed to delivering exceptional service, every single day.

We are committed to building an inclusive workplace where everyone feels welcome, valued and supported. We encourage applications from people of all backgrounds, experiences and communities.

Apply Now

Refine Your Search

customer service team lead jobs in manchester, gtm

Customer Service Team Leader

Customer Services Team Leader

Customer Service Team Manager

Customer Service Team Leader

Customer Success People Lead

Contact Centre Team Leader

TEAM MANAGER

Customer Experience Transformation Lead

Team Leader

Customer Service Team Leader

Team Manager - Pension Transfers

Customer Services Team Leader

Workforce Systems Lead

Lead Nightshift Manager

Team Leader

Helpdesk Team Leader

Service Catalogue Lead (On-Site)

Cafe Team Leader

Central Services Team Leader

Business Development Team Leader

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