Quality service representative Work, Jobs in Manchester, Gtm (with Salaries)

Communal Spaces Specialist
OnwardHomes —Manchester
- £37,250 a year
- Call to connect
- Microsoft Access
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
11d
Rent Support Specialist
OnwardHomes —Manchester
- £31,350 a year
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee discount
4h
Property Clearance Operative
OnwardHomes —Manchester
- £13.64 an hour
- Call to connect
- Maintenance
- Driving
- Annual leave
- Employee discount
Customer Experience Representative
IMS Euro Ltd —Cheadle Heath
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d
Data Input Co-ordinator
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- University
- Organisational skills
- AI
4d
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Service Representative
interactive investor —Manchester
- Full-time
- Hybrid work
- IT
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
HR Advisor
OnwardHomes —Manchester
- £37,250 a year
- Call to connect
- Microsoft Excel
- Management
- Customer service
- Annual leave
- Employee discount
8d
Freelance In-Person Event Specialist - St. Helens, UK
Visit.org —St Helens
- Temporary
- Customer service
- English
- Travel
Quick apply
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
7d
Customer Service Officer- Customer Experience Hub
Stockport Homes Group —Stockport
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
5d
Administrator
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- University
- Organisational skills
19h
Contracts & Works Planner
The Dwelling Doctors —Eccles
- £26,000 - £35,000 a year
- Weekend availability
- Customer service
- Maintenance
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
7d
Administrative Assistant - Physiotherapy & OT Services
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- University
- Organisational skills
7d
Insights Analyst
SpaMedica —Bolton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Customer Experience Representative
M+A Matting UK —Manchester
- Hybrid work
- Spanish
- Sales
- English
Quick apply
Senior Student Engagement Advisor
Manchester Metropolitan University —Manchester
- £35,608 - £39,906 a year
- Full-time
- Hybrid work
- Life insurance
7d
Performance and Optimisation Analyst
Vital Energi —Blackburn
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
Quick apply
13d

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quality service representative jobs near manchester, gtm

Communal Spaces Specialist

OnwardHomes
Manchester

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Job details

Permanent
£37,250 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Driving Licence
Microsoft Access
Customer service
GCSE
Microsoft Office
Driving
IT

Full job description

About The Role

What you can expect from us

We offer a competitive salary of £37,250 per annum.
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the role

We are looking for a Communal Spaces Specialist to join our neighbourhoods team on a permanent basis. The purpose of the role is to inspect all general needs communal buildings and carry out any customer related compliance activities. Ensure high-quality customer service and collaborate well with colleagues and partners. Champion the Onward values to enable people and communities to be their best.

Responsibilities

Compliance

Carry out communal inspections on all general needs buildings.
Ensuring they are free from goods, report any health and safety hazards and repairs. Work co-operatively with customers and colleagues, to take all reasonable steps to ensure the safety of shared spaces and enforce the tenancy agreement where appropriate.
Carry out customer related compliance activities which fall into the remit of the Neighbourhood team.

Neighbourhood Improvements

Support the identification and delivery of any improvements which are needed in communal spaces. Develop strong relationship with internal teams and customers to improve the look and feel of schemes.
Engage with the budget setting process to identify budget requirements

Customer Service and Customer Voice

Focus on the delivery of high-quality customer service. Develop positive relationships with customers in line with the Onward + approach and listen, hear and act on the voice of customers.

Neighbourhood Plus

Collaborate effectively with colleagues from other teams and departments to help deliver neighbourhood initiatives linked to the Onward Difference.

Partnership Working

Contribute to excellent external partnership work to support effective service delivery. Be an ambassador for the organisation and an advocate for customers.

Professional Curiosity

Be professionally curious, including taking a proactive approach to safeguarding and vulnerabilities, making reasonable adjustments and effectively logging customer contact and contact details.

Skills/Experience

Essential:

Knowledge and awareness of related housing regulations/ law
Experience of delivering face to face customer service
Experience of developing partnership working with support agencies, local authorities and community groups
Experience of delivering on site projects and improvements
Good understanding of Health and Safety Hazards and Building Safety
Good understanding of the social, economic and political context in the neighbourhoods in which we operate
Competent IT skills, including intermediate proficiency in Microsoft Office
A Full UK Driving Licence and access to your own car
Occasional working outside regular office hours and ability to work across Onwards Geography if required

Qualifications
Essential:

Educated to GCSE standard or equivalent qualification/ experience

Desirable:

Relevant professional qualification e.g. CIH

About Us

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

#INDHP
#LI-AM1

Apply Now

Refine Your Search

quality service representative jobs in manchester, gtm

Communal Spaces Specialist

Rent Support Specialist

Property Clearance Operative

Customer Experience Representative

Data Input Co-ordinator

Customer Care Coordinator

Customer Service Representative

HR Advisor

Freelance In-Person Event Specialist - St. Helens, UK

Freelance In-Person Event Specialist - Manchester, UK

2nd Line Service Desk Team Leader

Customer Service Officer- Customer Experience Hub

Administrator

Contracts & Works Planner

2nd Line Service Desk Team Leader

Administrative Assistant - Physiotherapy & OT Services

Insights Analyst

Customer Experience Representative

Senior Student Engagement Advisor

Performance and Optimisation Analyst

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