Technical support advisor Work, Jobs in Manchester, Gtm (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Technical Support Advisor (Night Shift)
Johnson Controls —Manchester
- Full-time
- Communication skills
- Free parking
- Paid training
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- Up to £57,000 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Contact Centre Advisor
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Technical Support Operator
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- CRM software
- Organisational skills
- Communication skills
Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Customer Service Specialist
Vitality —Stockport
- £27,976 a year
- Communication skills
- Time management
- Life insurance
11d
Inbound Customer Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Sales and Loyalty Advisor
SimpliSafe Ltd —Manchester
- From £25,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Work from home
- Employee assistance programme
Quick apply
Technical Sales Advisor
Johnson Controls —Manchester
- Full-time
- CRM software
- Communication skills
- Free parking
- Annual leave
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assurance Advisor
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Mentoring
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Manchester
- £3,800 a month
- Full-time
- Sales
Quick apply
Engagement Consultant (Midlands/North)
WSP —Manchester
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
Schools Advisor
Cheshire East Council —Macclesfield
- £41,771 - £48,072 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
- Flexitime
10d
Service Advisor- 12 month FTC
Lookers —Stockport
- £29,000 - £35,000 a year
- Temporary
- Customer service
- Communication skills
- Annual leave
Quick apply

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technical support advisor jobs near manchester, gtm

Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

technical support advisor jobs in manchester, gtm

Technical Support Advisor 2nd Line Telco

Technical Support Advisor

Technical Support Advisor (Night Shift)

Head of Data Protection

Senior Reporting and Insights Analyst

Customer Contact Centre Advisor

Technical Support Operator

Helpdesk Advisor

Sr. Director, Customer Experience & Quality - EMEA

Customer Service Specialist

Inbound Customer Advisor

Sales and Loyalty Advisor

Technical Sales Advisor

Application Support Analyst

Aftersales Advisor

Assurance Advisor

JUNIOR SALES ADVISOR

Engagement Consultant (Midlands/North)

Schools Advisor

Service Advisor- 12 month FTC

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