Complaints manager Work, Jobs in Marchington, Sts (with Salaries)

Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
8d
Operational Support Grade - HMP Werrington (Prison Support Role)
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
14d
Line Operator
Nestlé —Tutbury
- £41,842.92 a year
- 12 hour shift
3d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
14d
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
8d
VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
8d
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
Driver Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
8d
Talent Acquisition Manager – Contingent Workers
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Customer service
- English
- Analysis skills
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Repairs Supervisor
Trent & Dove Housing —Burton-On-Trent
- Up to £42,047 a year
- Full-time
- Customer service
- Maintenance
- Supervising experience
8d
Facilities manager
Eric Wright Group Limited —Stoke-on-Trent
- £48,607 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Manager Designate
United Carpets —Stoke-on-Trent
- Up to £35,000 a year
- Weekend availability
- Sales
- In-person
- Retail management
- Employee discount
Quick apply
14d
Housing Officer - Derby
Serco Plc —Derby
- £29,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
10d
Hub Manager HM: Business
Ministry of Justice —Wolverhampton
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
8d
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
Team Leader – OOH Sandwell Services
Partnering Health —Stafford
- Part-time
- Management
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Scheme Manager
Sanctuary Group —Stafford
- £26,415 - £27,232 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply

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Complaints Manager

Trent & Dove Housing -
Burton-On-Trent

Apply Now

Job details

Full-time
Up to £46,728 a year
8 days ago

Qualifications

Customer service
Leadership

Full job description

Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business? We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements.

Reporting to the Head of Customer & Communities, you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation. You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement. This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus throughout the organisation.

Leadership & Team Management - Lead, coach and develop the Complaints Team and manage workloads, performance and quality standards. Foster a positive, collaborative and customer-focused culture whilst supporting colleagues across the organisation to improve complaint-handling practices.

Complaints & Investigations - Oversee complaints from initial receipt through to final resolution and manage complex, high-risk and escalated complaints. Ensure responses are professional, empathetic, accessible and customer focused across all areas.

Housing Ombudsman & Compliance - Act as the organisation's lead contact with the Housing Ombudsman Service. Ensure compliance with the Complaint Handling Code and consumer standards. Lead annual self-assessments, reporting and regulatory submissions. Keep up to date with housing regulation and complaint-handling best practice.

Performance & Service Improvement - Analyse complaint trends and customer feedback. Produce insightful reports for senior leaders, Board members and customer groups. Champion service improvements and monitor outcomes. Support implementation of organisational improvement initiatives.

Customer Experience Ensure customers receive excellent, respectful and responsive service. Promote accessibility and inclusivity within the complaints process. Manage customer contact in line with the Unacceptable Behaviour Policy where appropriate. Oversee compensation decisions and monitor expenditure against budget.

The closing date for application is: 21st July 2026.

INDHIGH

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.

Apply Now

Refine Your Search

complaints manager jobs in marchington, sts

Complaints Manager

Operational Support Grade - HMP Werrington (Prison Support Role)

Line Operator

Empty Homes Manager

Operations Manager

Customer Outcomes & Complaints Lead

VodafoneThree - Customer Improvement Specialist

Sterility Assurance Manager

Safeguarding Manager and Designated Safeguarding Officer

Driver Support Manager

Talent Acquisition Manager – Contingent Workers

Operational Support Grade - HMP Swinfen Hall (Prison Support Role)

Repairs Supervisor

Facilities manager

Manager Designate

Housing Officer - Derby

Hub Manager HM: Business

Deputy Care Manager

Team Leader – OOH Sandwell Services

Scheme Manager

I want to receive the latest job alerts for complaints manager in marchington, sts

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