Customer success manager Work, Jobs in Meopham, Ken (with Salaries)

Customer Success Manager - Sportsbook, EMEA
Genius Sports Group —London
- Hybrid work
- CRM software
- Analysis skills
- Travel
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
Customer Success & Onsite Services Manager
Electrosonic —Dartford
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
Quick apply
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- AI
Quick apply
Technical Customer Success Manager
Modash —London
- Full-time
- Remote
- APIs
- Annual leave
- Flexible schedule
Quick apply
12d
Customer Success Renewals Manager
Smartsheet —London
- Remote
- Flexitime
13d
Customer Success Manager
OneOcean Group Limited —London
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- Leadership
Quick apply
9d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Annual leave
Quick apply
Customer Success Manager, EMEA
Telus Health —London
- Full-time
- Remote
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
8d
Customer Success Manager
SymphonyAI —London
- £100,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Engineering
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Team management
- Travel
- AI
Quick apply
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Annual leave
Quick apply
CUSTOMER SUCCESS MANAGER
Sigma Consulting Group —London
- £40,000 a month
- Full-time
- Hybrid work
- Machine learning
- AI
- Communication skills
Quick apply
Customer Success Manager
No Isolation —London
- Remote
- Presentation skills
- School
- Annual leave
Customer Success Manager Northern Europe
Pigment —London
- Full-time
- Remote
- English
- Analysis skills
- AI
- Flexible schedule
Technical Customer Success Manager
Mux —London
- £80,000 - £95,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Café
- Annual leave
- Life insurance

I want to receive the latest job alerts for customer success manager in meopham, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near meopham, ken

Customer Success Manager jobs in London

Customer Success Manager jobs in Wolverhampton

Customer Service jobs in Bradford

Customer Success Manager jobs in Halifax

Customer Success Manager jobs in Leicester

Customer Service Night Shift Remote jobs in London

Customer Success Manager jobs in Belfast

Home Based Customer Service jobs in Manchester

Customer Success Manager jobs in Peterborough

Customer Success Manager jobs in Remote

Facilities Manager jobs in Liverpool

Customer Success Manager jobs in Guildford

Customer Success Manager jobs in Oxford

Customer Success Manager jobs in Harrogate

Customer Success Manager jobs in Norwich

Customer Success Manager jobs in Northamptonshire

Project Manager jobs in Scotland

Customer Success Manager jobs in Kingston Upon Thames

Site Manager jobs in Liverpool

Part Time Customer Service jobs in London

Customer Success Manager - Sportsbook, EMEA

Genius Sports Group -
London

Apply Now

Job details

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Analysis skills
Contract renewal support
Customer renewal management
B2B
Relationship management
Management reporting
Customer interaction
Communication skills
Analytics

Full job description

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.

THE ROLE:
The successful candidate will demonstrate a hybrid skill set, combining a strong commercial acumen with a passion for the ongoing customer experience at Genius Sports. They will understand our products and services in detail and speak credibly with industry experts. In addition, they will be required to immerse themselves within the sports betting industry and to understand all technological and regulatory developments.

This candidate will manage the ongoing customer lifecycle for their allotted customers, ensuring customers are engaged and satisfied with their products and services. Throughout the contract term they will identify and execute upsell and cross-sell opportunities, with the ultimate goal of ensuring a successful renewal - collaborating with Senior Managers, the Head of Client Growth & the Global Commercial Director to do so.

Main Responsibilities:
Develop a deep understanding of our clients’ organisations and build strong relationships with multiple contacts in their business.
Contribute towards the contract renewal process for your customers to ensure we’re retaining business and exceeding aggressive growth targets.
Identify upsell/cross-sell opportunities for Genius Sport’s portfolio of services with existing customers and ensure the speedy closure of deals.
Ensure customer contractual requirements are understood, delivered and any related issues are dealt with and resolved effectively and promptly.
Liaise with trading and support teams to monitor any issues that arise, identifying and escalating important issues, as necessary.
Lead and/or contribute to key Customer Success projects as directed by Senior Managers, the VP of Client Growth and Commercial Director
Monitor customer performance against SLAs while reporting findings to the business via KPI reports.
Use analytical skills to identify and solve complex problems, liaising with the customer, the operations team and all other areas of the business worldwide
Responsible for formalising, maintaining and analysing regular client feedback systems and providing meaningful recommendations for improvement to relevant internal stakeholders.
Own the management of customer and contract data within the CRM system, ensuring accuracy in revenue forecasting and delivering clear, impactful reports to the wider business.

WHAT YOU’LL BRING:
Ideally has experience with sports betting or sports technology related industries
A minimum of 3 years proven success in a B2B commercial role
Experience contributing to the end-to-end sales process for high-value deals and strategic customers
Strong communication skills both written & verbal
Proven creative problem-solving approach and strong analytical skills
Highly organised and data-driven with excellent attention to detail
High level of technical proficiency at Excel/Salesforce or other CRM systems
A willingness to travel internationally (sometimes at short notice)
Passion & interest in sports and/or sports betting

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Apply Now

Refine Your Search

customer success manager jobs in meopham, ken

Customer Success Manager - Sportsbook, EMEA

Senior Customer Success Manager - UK

Customer Success Manager

Customer Success Manager

Customer Success & Onsite Services Manager

Customer Success Manager

Customer Success Manager - UK

Enterprise Customer Success Manager

Technical Customer Success Manager

Customer Success Renewals Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager, EMEA

Customer Success Manager

Manager, Customer Success - Mid-Enterprise (Northern)

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

CUSTOMER SUCCESS MANAGER

Customer Success Manager

Customer Success Manager Northern Europe

Technical Customer Success Manager

I want to receive the latest job alerts for customer success manager in meopham, ken

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected