Customer experience coordinator Work, Jobs in Merthyr Tydfil (with Salaries)

Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Retrofit Material Co-ordinator
General Dynamics Land Systems UK —Pentrebach
- £31,200 - £39,000 a year
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Customer Care Administrator
Vertu Motors —Newport
- £27,750 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Project Coordinator
Smart Metering Systems —Cardiff
- £27,977.04 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
11d
Business Development Manager
Rotamec —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
12d
Repair Order Coordinator
Willis Lease Finance Corporation —Bridgend
- Full-time
- Remote
- Microsoft Office
- Project management
- Travel
Quick apply
12d
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
Lettings Tenancy Signings & Accounts Coordinator
CPS Homes —Cardiff
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Project Coordinator
SMS —Cardiff
- £0.01 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Life insurance
Quick apply
11d
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Facilities Coordinator
Arup —Cardiff
- Hybrid work
- Customer service
- Administrative experience
- Travel
13d
Executive Support Coordinator
Sigma 3 Kitchens —Pontyclun
- £28,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
- Sick pay
Quick apply
4d
Care Coordinator
Helping Hands —Swansea
- £28,000 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Administrator
AGSE Global Services UK Ltd —Cardiff
- £26,436.80 - £30,000.00 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Referral programme
Quick apply
5d
Service Coordinator (Field Service Operations)
Biotage —Hengoed
- Salesforce
- IT
10d
Accounts Payable Coordinator
TSC Subsea —Swansea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Well-Being Coordinator (Safeguarding - VAWDASV)
Blaenau Gwent County Borough Council —Blaenau Gwent
- £33,142 - £37,280 a year
- Full-time
5d

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customer experience coordinator jobs near merthyr tydfil

Customer Experience Coordinator

BELFOR -
Cardiff

Apply Now

Job details

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT

Full job description

WHO WE ARE?

When damage stops dreams, we are at the start. When fires close doors, we open them. And when belts come to a standstill, we pull out all the stops. We are the world's largest loss adjuster with more than 12,500 employees in 30 countries. We are ready for whatever comes. Are you ready for us? BELFOR. Ready when you are.

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

JOB DESCRIPTION

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

REQUIREMENTS FOR ROLE

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent
Strong literacy and numeracy skills.

Proficiency in IT skills, including basic Excel

WHAT WE OFFER

Employee Assistance Programme

Workplace Pension Scheme

Induction and E Learnings

Life Insurance

Health Cash Plan

Eye Test

Annual Pay Review

Annual Flu vaccination

28 days Annual Leave

INTERESTED?

Then apply now to the No. 1 employer. Please state your job title, place of work, desired salary and the earliest possible starting date in your application. Apply now!

CONTACT

KERRY HILL

BELFOR UK

Apply Now

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customer experience coordinator jobs in merthyr tydfil