Support escalation engineer Work, Jobs in Merton, Gtl (with Salaries)

HVAC Supervisor - Gas Bias
OCS Group —London
- Driving
Escalation Engineer
TeamViewer Germany GmbH —London
- Remote
- Azure
- SQL
Quick apply
5d
Entry Level Support Engineer
OSTTRA —London
- Full-time
- Computer Science
- Windows
- Bachelor's degree
- Annual leave
Quick apply
IT Support Engineer (Onsite / Site-based)
BCN Group —London
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Techincal Support Engineer
Pion Inc —Forest Row
- £32,000 - £37,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Engineering
- Life insurance
- Sick pay
Quick apply
2d
Support Engineer
Alianza, Inc. —London
- Full-time
- Customer service
- Mentoring
- Communication skills
Quick apply
Service Desk Engineer
RFA —London
- Azure
- Computer Science
- Customer service
IT 3rd Line Support Engineer
East Surrey College —Redhill
- Up to £44,243 a year
- Full-time
- Engineering
- IT
- Free parking
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
Deskside Support Engineer
Hexaware Technologies —London
- £28,000 - £34,000 a year
- In-person
Quick apply
IT Support Field Engineer (North London)
Outcomes First Group —North London
- Up to £35,000 a year
- Monday to Friday
- Azure
- Management
- Microsoft Office
- Employee discount
Sr. Sec & Compliance Engineer, AWS Security Assurance Services, LLC
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Engineering
- Java
Senior IT Support Engineer
RightShip —London
- Azure
- SharePoint
- IT
Quick apply
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
10d
Infrastructure Support Engineer, IREO
Amazon Data Services UK Limited —London
- Full-time
- Windows
- Java
- AWS
9d
Cloud Switching BE Escalation Engineer
Cisco Systems —London
- Full-time
- SQL
- Communication skills
- Python
Cloud Infrastructure Support Engineer
Radiant —London
- Full-time
- Hybrid work
- Computer Science
- English
- Machine learning
- Annual leave
Quick apply
Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —London
- Weekend availability
- IT
- AI
- Communication skills
6d
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Associate Network Engineer
Cisilion —Leatherhead
- Azure
- Computer networking
- Communication skills

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support escalation engineer jobs near merton, gtl

HVAC Supervisor - Gas Bias

OCS Group -
London

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Job details

Qualifications

Driving Licence
Technical support
Driving

Full job description

About The Role:

We are seeking a dedicated professional to join our Mobile Team as a First-Line Supervisor within a mobile engineering environment. The successful candidate will play a crucial role in overseeing engineering operations, ensuring seamless coordination and support.

Responsibilities will Include:

Supervising the engineering team to maintain efficiency and performance.
Liaising with clients to foster strong relationships and provide outstanding service.
Attending meetings to contribute valuable technical insights.
Providing technical support to the Service Delivery Manager (SDM)/ Operations manager.
Conducting technical audits.
Supporting the SDM/ Operations manager with any other BAU requirements.

This is a hands-on supervisory role, meaning the candidate will not only lead but also actively participate in core engineering maintenance and reactive works. Excellence in customer service is paramount, ensuring our clients receive top-tier support and solutions.

As part of the Mobile Team, the successful candidate will oversee and actively contribute to the technical aspects of engineering operations.

Key Responsibilities Include:

Review and validation: Conduct weekly timesheet reviews, approve overtime and validate technical paperwork and statutory documentation.
Health & Safety – Drive Health and Safety through the delivery of toolbox talks and hazard reporting via Eco Online.
Monitoring: Monitor sickness levels and carry out return to work interviews in a timely manner. Engage with SDM about any sickness that needs further escalation to HR.
Technical training & development: Act as the designated super user for handheld devices, providing training and guidance to engineers on the proper use of OCS Q and lead on training during inductions for new starters.
Documentation assessment: Regularly review engineer and subcontractor paperwork, identifying potential additional work opportunities and necessary reactive repairs from maintenance inspections.
Audit & compliance: Perform audits of site logbooks, engineering activities, subcontractor operations, and ensure all tools, equipment, and vehicle inspections are completed as required.
Helpdesk technical support: Provide expert guidance to the SCTS helpdesk on reactive jobs and support monthly planning for core PPM engineering work.
Stakeholder engagement: Attend SDM meetings as needed, offering detailed updates on challenges and ongoing issues related to M&E and Fabric services.
Leadership & supervision: Step in to deputize for the Maintenance SDM whenever required.
Engineering operations: Execute PPM, proactive, and reactive work within designated time frames, ensuring client expectations are met.
Emergency response: Participate in on-call rotation, delivering emergency callout services as required.
Contractor oversight: Monitor subcontractor activities and workmanship on behalf of SDMs, ensuring compliance with industry and company standards.
Quality assurance: Maintain equipment and surrounding areas in line with agreed company standards.
Client engagement: Uphold a professional service approach, proactively addressing client concerns and escalating as necessary.
Contract & safety awareness: Ensure full understanding of contractual requirements and customer expectations while strictly adhering to Health & Safety legislation and OCS policies

Essential Requirements:

To be considered for this role, candidates must meet the following criteria:

Time-served engineer with expertise Building services /GAS, possessing a minimum of two years of full post-apprenticeship experience.
Valid driving license

Desirable Skills & Attributes

The ideal candidate will demonstrate the following qualities:
Customer-focused approach
Self-sufficiency & teamwork
Commitment to safety
Problem-solving mindset
Effective communication
Technical proficiency
Risk awareness & escalation

Qualifications Required:

While the qualifications required will depend on the role, here are some of the key certification’s we are looking for:

F-gas CAT 1 qualified
COCN1
CODNC01
CIGA1
CORT1
ICPN1
TPCP1
TPCP1A
CCN1
CENWAT
CKR1
HTR1

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Apply Now

Refine Your Search

support escalation engineer jobs in merton, gtl

HVAC Supervisor - Gas Bias

Escalation Engineer

Entry Level Support Engineer

IT Support Engineer (Onsite / Site-based)

Techincal Support Engineer

Support Engineer

Service Desk Engineer

IT 3rd Line Support Engineer

3rd Line Support Engineer

Deskside Support Engineer

IT Support Field Engineer (North London)

Sr. Sec & Compliance Engineer, AWS Security Assurance Services, LLC

Senior IT Support Engineer

Staff Technical Support Engineer

Infrastructure Support Engineer, IREO

Cloud Switching BE Escalation Engineer

Cloud Infrastructure Support Engineer

Technical Support Engineer - Premium Accounts, Weekend Coverage

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Associate Network Engineer

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