Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
7d
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Business Information & Reporting Analyst
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Analysis skills
- Computer networking
- SharePoint
8d
People Operations Associate
BSI —Milton Keynes
- Full-time
- Hybrid work
- English
- Administrative experience
- Human resources
- Flexible schedule
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Project Manager (UK)
Xtremepush —Milton Keynes
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Assistant Manager
Starbucks —Milton Keynes
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Customer Success Consultant
Guestia —Cranfield
- £35,000 a year
- Full-time
- Hybrid work
- Customer service
- SQL
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
3d
Product Operations Manager
Kinetic Software —Milton Keynes
- £55,000 - £63,000 a year
- Hybrid work
- SQL
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Area Manager
Amazon UK Services Ltd. —Milton Keynes
- Weekend availability
- English
- Bachelor's degree
- Business
- Flexible schedule
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Barista
Starbucks —Milton Keynes
- Weekend availability
- Store discount
- Employee assistance programme
Assistant General Manager
iFLY Indoor Skydiving —Milton Keynes
- Hospitality
- Administrative experience
- Supervising experience
- Employee discount
- Sick pay
Mobilisation & Customer Onboarding Manager
Mitie —Northampton
- Full-time
- Communication skills
10d
Operations Manager
Amazon UK Services Ltd. —Milton Keynes
- Full-time
- Engineering
- Bachelor's degree
- Warehouse experience
7d
Lending Servicing Officer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- IT
10d
Vendor Onboarding Manager - Cyber Security
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Employee discount
- Referral programme
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
13d
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Northampton
- Weekend availability
- Oracle
- Salesforce
- English

I want to receive the latest job alerts for & customer onboarding manager in milton keynes, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

& customer onboarding manager jobs near milton keynes, eng

Customer Success Account Manager

Return on Investment Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
7 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Salesforce
Analysis skills
Customer support
Account management
Communication skills

Full job description

Customer Success Account Manager

Location: Hybrid working, Office base either Nantwich or Milton Keynes
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours
Salary: up to 40k, plus leadership bonus

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As part of our continued growth, we are looking for a Customer Success Account Manager to join our team. This is an exciting opportunity to work with market leading digital platforms, helping clients maximise value, strengthen user engagement and achieve their business objectives through outstanding customer success and technical account management.

The Role

As Customer Success Account Manager, you will act as the technical point of contact for a portfolio of automotive customers and leasing companies, building trusted relationships and taking ownership of their journey from onboarding through to long-term success.

You will support a range of CRM and bespoke digital solutions designed to solve industry challenges across automotive fleet, helping automotive brands and system users maximise the value of our products, services and support.

By combining relationship management, technical account ownership and data-led insight, you will provide clear guidance across your account portfolio, ensuring requests, queries and changes are understood, prioritised and progressed effectively.

Key Responsibilities

Build strong relationships with automotive brand clients and leasing companies, providing guidance and support that helps them maximise the value of ROI’s digital platforms and services.

Own the customer lifecycle from onboarding and adoption through to retention, renewals and growth.

Act as the primary technical point of contact, ensuring queries, issues and client-led changes are clearly understood and progressed through to resolution.

Deliver onboarding sessions, customer reviews, workshops and webinars that help customers and system user groups understand, adopt and get value from the platforms.

Analyse platform usage and engagement data to identify trends, risks and opportunities to improve adoption, satisfaction and retention.

Support platform enhancements, release activity, user acceptance testing and client-led change requests.

Work closely with internal project teams to provide customer context, support delivery activity and ensure client requirements are clearly understood.

Produce clear reporting, insight and recommendations that demonstrate value and support customer decision-making.

Use customer insight and account knowledge to support satisfaction, platform adoption, retention and future commercial growth across your portfolio.

What We’re Looking For

We are looking for a customer-focused, relationship-driven professional who enjoys solving problems, building long-term partnerships and helping customers and system users get real value from digital platforms.

You should be curious about technology, comfortable with technical conversations and confident engaging with stakeholders at all levels. You will need to communicate clearly, ask the right questions and turn customer needs, data and technical detail into clear actions.

Strong attention to detail, proactive ownership and a collaborative approach will be key to succeeding in this role.

Key Skills & Experience

Experience in customer success, account management or technical account management within a Software as a Service (SaaS) or digital platform environment.

Strong technical understanding of customer platforms, with Salesforce experience highly desirable.

Excellent relationship-building and communication skills, with confidence engaging stakeholders at all levels.

Experience managing multiple customer accounts and balancing competing priorities.

Strong analytical skills, with the ability to interpret data and turn insight into meaningful recommendations.

Experience working collaboratively across cross-functional teams to support customer outcomes and progress technical queries or change requests.

A proactive approach to problem solving, with the ability to take ownership of issues through to resolution.

Strong attention to detail, with a commitment to accurate records, clear follow-up and high-quality customer support.

Experience within automotive fleet, leasing or digital platforms would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you are interested in joining us as a Customer Success Account Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

& customer onboarding manager jobs in milton keynes, eng

Customer Success Account Manager

Sr Client Success Manager

Business Information & Reporting Analyst

People Operations Associate

Complaints Handler

Project Manager (UK)

Assistant Manager

Customer Success Consultant

Product Operations Manager

Area Manager

Technical Operations Manager

Barista

Assistant General Manager

Mobilisation & Customer Onboarding Manager

Operations Manager

Lending Servicing Officer

Vendor Onboarding Manager - Cyber Security

Commercial Manager

Customer Service Specialist

Delivery Partner Manager, UK/IE Delivery Partner Managers

I want to receive the latest job alerts for & customer onboarding manager in milton keynes, eng

Related Searches

Explore jobs in more locations

Customer Success Account Manager

About Us

The Role

Key Responsibilities

What We’re Looking For

Key Skills & Experience

Why Join Us?

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected