Regional delivery manager Work, Jobs in Milton Keynes, Eng (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
5d
Crime and Fraud Manager
DPD Group UK —Milton Keynes
- £56,500 a year
- Full-time
- Travel
- Communication skills
- Free parking
Quick apply
2h
Regional Delivery Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- Project management
- Contracts
- Employee discount
6d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Operational Excellence Lead
Dawsongroup —Willen
- Full-time
- Analysis skills
- Continuous improvement
- Travel
Quick apply
Regional General Manager
XPO Logistics —Aylesbury
- £70,000 - £80,000 a year
- Contracts
- Employee discount
Quick apply
Manager, People Operations
RWS Global —Milton Keynes
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Annual leave
- Work from home
Service Delivery Operations Manager
dnata —Luton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Service Manager - Milton Keynes
Chapter 2 —Milton Keynes
- £55,000 a year
- Hybrid work
- Management
- Travel
- Organisational skills
Geoarchaeology Supervisor / Officer / Senior Officer
Cotswold Archaeology —Milton Keynes
- £32,977 - £43,792 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Water Recycling Operations Support Manager- Days (Logistics)
Anglian Water Services Ltd —Great Billing
- £50,000 a year
- Full-time
- Management
- Communication skills
10d
Regional Manager - Retail
Mitie —Northampton
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
16h
Geoarchaeology Manager
Cotswold Archaeology —Milton Keynes
- £44,990 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Quick apply
5d
Territory Manager
PPG —Milton Keynes
- Full-time
- Sales
- Analysis skills
- Travel
- Employee discount
Quick apply
4d
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Senior Land Manager
Environment Bank —Northampton
- £45,000 - £55,000 a year
- Full-time
- Remote
- Computer literacy
- Data analysis skills
- Travel
- Annual leave
Quick apply
Regional Manager
Trinity Estates —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Employee discount
- Referral programme
Regional H&S Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- Analysis skills
- Continuous improvement
- Leadership
Quick apply
Sales Manager
Johnsons Hotel Linen —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Bid Manager - UK & Europe
SHI International Corporation —Milton Keynes
- £45,000 - £55,000 a year
- Full-time
- English
- Microsoft Office
- Project management
7d

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Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
5 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

regional delivery manager jobs in milton keynes, eng

Regional Resolution Manager - North Counties

Crime and Fraud Manager

Regional Delivery Manager

Key Account Director

Operational Excellence Lead

Regional General Manager

Manager, People Operations

Service Delivery Operations Manager

Service Manager - Milton Keynes

Geoarchaeology Supervisor / Officer / Senior Officer

Water Recycling Operations Support Manager- Days (Logistics)

Regional Manager - Retail

Geoarchaeology Manager

Territory Manager

Duty Operations Manager

Senior Land Manager

Regional Manager

Regional H&S Manager

Sales Manager

Bid Manager - UK & Europe

I want to receive the latest job alerts for regional delivery manager in milton keynes, eng

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