Role Description
As a Claims Handler at Allianz, you’ll play a vital role in delivering on our promise to customers. You’ll investigate, negotiate, and settle claims where potential insurance fraud is suspected, ensuring fair outcomes while maintaining regulatory compliance and exceptional service standards.
Working as part of a collaborative team, you’ll manage a varied caseload and engage with a wide range of stakeholders, making a real difference to customer experiences at moments that matter most.
Location: This role is based in either Birmingham or Milton Keynes, with hybrid working (2 office days per week, typically Tuesday and Wednesday).
Salary Information
Salary: £25,000 – £30,000 per annum.
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
About You
You’ll bring a proactive, organised, and customer-focused approach to claims handling, with the ability to manage competing priorities and deliver high-quality outcomes.
In this role, you will:
- Investigate suspected fraudulent motor insurance claims
- Manage end-to-end fraud investigations using intelligence, data analysis and fraud prevention systems
- Review documentation to identify fraud indicators and misrepresentation
- Liaise with insurers, law enforcement and other industry partners
- Identify fraud trends
- Register and validate new claims, accurately applying policy terms and conditions
- Investigate, negotiate, and settle claims within authority levels, ensuring fair and timely resolutions
- Manage a varied caseload (including potentially fraudulent claims), using evidence gathering and risk assessment
- Collaborate with underwriters, suppliers, solicitors, and loss adjusters to progress claims efficiently
- Maintain accurate reserves, process payments, and follow regulatory and company guidelines
- Manage internal processes such as diaries, inactivity reviews, cheques, and recoveries within agreed timelines
- Apply referral processes appropriately for claims outside your authority level
- Support team development by sharing knowledge and assisting less experienced colleagues
- Identify opportunities to improve processes and enhance the customer experience through innovation and technology
Essential Skills
- Personal injury / credit hire experience or working with fraudulent claims
- Strong organisational and multitasking skills with the ability to manage deadlines under pressure
- Excellent communication skills with a strong customer service focus
- Good understanding of telephony-based customer service environments
We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
Desirable Skills
- Previous experience working within fraud, insurance or claims handling.
- Responsible Artificial Intelligence usage.
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
- Flexible buy/sell holiday options
- Hybrid working
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Retail discounts
- Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Integrity, Fairness, Inclusion Trust
At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.
Accessible Application for All
If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.
Contact our Resourcing team to opt into this scheme or for any assistance with during the recruitment process including larger text, hard copies, or spoken
[email protected]
For any inquiries or to submit your application, please contact: Conor McCourt
Closing date: 06/08/2026.
We reserve the right to close the advert early if we reach enough applications.
Join us - Let’s Care for Tomorrow.
#LI-Hybrid
