Service leader Work, Jobs in Monkton, Say (with Salaries)

Customer Service Advisor
Castle Water Ltd —Ayr
- £24,349 a year
- Weekend availability
- English
- Analysis skills
- In-person
- Life insurance
- Sick pay
Quick apply
Document Controller
Storm Aviation —Prestwick
- Full-time
- Computer literacy
- Microsoft Office
- Annual leave
- Life insurance
Team Leader (Housing & Anti-Social Behaviour) - Riverside House - SOA12904
South Ayrshire Council —Ayr
- £46,957 - £49,366 a year
- Team management
- Annual leave
- Employee discount
Reward, Benefits & Mobility Coordinator
Prestwick Aerosystems Limited —Prestwick
- Full-time
- Microsoft Excel
- Travel
- Free parking
- Annual leave
Telesales Team Lead Assistant
Reynolds Food Group —Kilmarnock
- £29,000 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Mentoring
- Employee discount
Quick apply
Visitor Services Assistant
North Ayrshire Council —Irvine
- £15.89 - £16.30 an hour
- Weekend availability
9d
Waste Awareness Officer - Walker Road Operations Depot, Ayr - SOA12940
South Ayrshire Council —Ayr
- £28,360 - £30,477 a year
- Annual leave
- Employee discount
8d
Customer Liaison Officer
North Ayrshire Council —Irvine
- £29,031.03 - £29,780.10 a year
Sales - Sales Advisor - UK
New Look —Ayr
- Part-time
- Customer service
1d
Clerical Officer
North Ayrshire Council —Irvine
- £14.51 - £14.83 an hour
10d
Part Time Branch Assistant
Booker Group —Irvine
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Prestwick
- £13.45 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Store Manager (Full-Time)
Pandora Jewelry —Ayr
- £25,000 - £37,200 a year
- Full-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
Tesco Colleague - Ayr Extra
Tesco UK —Ayr
- £13.28 - £14.55 an hour
- Full-time
- Customer service
- School
16h
Booking Assistant
North Ayrshire Council —Irvine
- £26,509.77 - £27,094.41 a year
- Temporary
- School
9d
Event Traffic Marshal - Ayr Show
Tracsis Events Limited —South Ayrshire
- £13.18 - £14.24 an hour
- Temporary
- Hospitality
- Management
- Customer service
- Annual leave
Quick apply
1d
Maintenance Assist
Sodexo —Prestwick
- £14.71 an hour
- Full-time
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
20h
Service Team Leader
Morrisons —Kilmarnock
- Cash handling
- Annual leave
- Employee discount
Quick apply
Quality Team Leader
Prestwick Aerosystems Limited —Prestwick
- £50,960 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
- Free parking
- Annual leave
11d
HART Team Educator
North East Ambulance Service NHS Foundation Trust —Monkton
- £47,810 - £54,710 a year
- Full-time
- Continuous improvement
- Patient care
- Training & development
8d

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Customer Service Advisor

Castle Water Ltd -
Ayr

Quick apply

Job details

Full-time
£24,349 a year

Benefits

Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
English
Microsoft Office Suite
Analysis skills
Customer interaction
Phone etiquette
Communication skills

Full job description

Customer Service Advisor

Looking for a role with work-life balance and no weekend shifts? We’re looking for proactive, confident problem-solvers who can take ownership of tasks and make decisions. If you love helping people and want to grow your career in a supportive, fast-paced environment, this could be the job for you.

As a Customer Service Advisor, you’ll handle customer queries via telephone, our online portal and email, delivering clear, helpful, and accurate responses. Customer Service Advisors are the first point of contact for most customers and should therefore bring enthusiasm and confidence to the role.

The role will report to the Customer Services Team Leader in the Ayr office and will regularly collaborate with all other teams across the business.

Perks you'll enjoy

Salary: £24,349 per year
Company pension, life insurance and sick pay
Monday to Friday schedule, so weekends are all yours
Cycle-to-work Scheme

What you'll be doing

Deliver excellent customer service to our customers via phone, email or webchat, managing their expectations effectively and resolving issues at the first point of contact where possible.
Build rapport, identify customer needs quickly, efficiently, and proactively to maintain exceptional customer service standards.
Understand and review customer bills, taking ownership of customer queries and following them through to resolution.
Contribute towards the customer retention rate by onboarding new customers via change of tenancies and newly created supply points.
Identify the best solutions for both Castle Water and the customer.
Work collaboratively with team members to ensure more complex customer queries are investigated and resolved.
Assist and collaborate with all other area of the business when required, supporting them with queries.
Identify opportunities for automation and improvement of business processes.
Manage workload effectively ensuring all tasks are completed within given timescales.
You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

What you'll bring to the role

Previous Customer Service experience in a similar role is desirable.
Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity.
Competent in all Microsoft office packages including Excel, office 365.
Must be a strong team player, with the ability to work collaboratively across functions and departments.
Must have strong communication skills with the ability to communicated effectively both internally and externally.
Ability to work under pressure and to meet tight deadlines.
Must have strong logical and analytical skills, an inherent problem solver.

Why choose Castle Water?

Castle Water is redefining the utilities sector as one of the fastest-growing and most successful companies in the UK. Guided by our core values of fairness, transparency, tenacity and being supportive, we deliver outstanding service to a diverse range of customers, including some of the UK’s largest companies and public sector organisations.

We believe in putting people first. Whether it’s creating positive interactions with our customers or fostering a supportive workplace culture, our commitment to fairness and transparency ensures we build lasting relationships with our customers.

With over 20,000 5-star Trustpilot reviews, our reputation is built on trust and excellence. We tackle every challenge with tenacity and a dedication to doing what’s fair and right.

Our head office in Blairgowrie, Perthshire, is located within easy reach of Perth and Dundee. As a company embedded in the local community, we actively participate in events that reflect our supportive values. We also have offices in Brentford, London, and Ayr, offering plenty of opportunities to join our growing team.

If you’re looking for company that’s dynamic, forward-thinking and values-driven, Castle Water is the place for you.

Job Types: Full-time, Permanent

Pay: £24,349.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in monkton, say

Customer Service Advisor

Document Controller

Team Leader (Housing & Anti-Social Behaviour) - Riverside House - SOA12904

Reward, Benefits & Mobility Coordinator

Telesales Team Lead Assistant

Visitor Services Assistant

Waste Awareness Officer - Walker Road Operations Depot, Ayr - SOA12940

Customer Liaison Officer

Sales - Sales Advisor - UK

Clerical Officer

Part Time Branch Assistant

Lifestyle and Wellbeing Coordinator

Assistant Store Manager (Full-Time)

Tesco Colleague - Ayr Extra

Booking Assistant

Event Traffic Marshal - Ayr Show

Maintenance Assist

Service Team Leader

Quality Team Leader

HART Team Educator

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