Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
10d
Evidence and Impact Officer
MCR Pathways —Glasgow
- £30,128 a year
- Temporary
- Analytics
- Annual leave
- Employee assistance programme
Senior Application Support Analyst - SQL
NHS Scotland —Bothwell
- £43,231 - £52,679 a year
- Call to connect
- No degree
- Annual leave
- Sick pay
8h
Data & Analytics Analyst - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Writing skills
- Work from home
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Risk Analyst
Balfour Beatty —Motherwell
- Hybrid work
- No degree
- Communication skills
- Annual leave
Business Analyst - Financial Services - Complex Products (Private Markets & Hedge Funds)
Barclays —Glasgow
- Agile
- Banking
IFS Support Analyst
March —Glasgow
- £0.01 a year
- ERP systems
- Continuous improvement
- Communication skills
Quick apply
13d
PMO Analyst
GAP Group —Glasgow
- Full-time
- Analysis skills
- Agile
PMO Analyst - TMO
Weir Group —Glasgow
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
4d
Transaction Monitoring (TM) Corporate Training Analyst
Barclays —Glasgow
- Continuous improvement
- Training & development
- Communication skills
NESO Policy Analyst
SSE —Glasgow
- £36,200 - £54,400 a year
- Organisational skills
- Employee discount
- Gym membership
6d
Integrated Financial Crime (IFC) - Data Scientist
Barclays —Glasgow
- Software development
- Financial services
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
Junior Finance Analyst
Last Mile Group —Glasgow
- Hybrid work
- Computer literacy
- Accounting
- Annual leave
- Employee assistance programme
7d
Transaction Monitoring Training and LPT Analyst
Barclays —Glasgow
- Continuous improvement
- Training & development
- Banking
Business Process Analyst - Payroll Workstream
William Grant & Sons —Cumbernauld
- Continuous improvement
- Communication skills
- Employee assistance programme
13d
Risk Analyst
Scottish Power —High Blantyre
- From £45,400 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
6d
Analyst - Application Management & Operations
Aggreko —Glasgow
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
7d

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Service Desk Analyst

Scottish Environment Protection Agency -
Motherwell

Apply Now

Job details

Permanent | Full-time
£39,725 - £43,887 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Technical troubleshooting
Desktop support
Hardware repair
Incident queue management
Ticket management
Breakdown recovery
Service restoration
Customer support
Fault diagnosis and repair
Communication skills
Mobile devices

Full job description

We are recruiting for a full time Service Desk Analyst on a permanent basis

This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Here at SEPA, we’re connected by a passion that drives us to be purposeful in every action we take – to protect our environment. Through our expertise, we lead projects that make a difference for Scotland, and our workplaces are grounded in respect for that expertise.

That’s why, when you join us as Service Desk Analyst, you’ll discover enriching benefits, meaningful support, and opportunities to learn every day. That’s what it means to be Passionately Purposeful – for our environment, and for your career.

Work that goes beyond your desk

Experts at what we do, we work in a professional way towards our shared goals, knowing the work we do makes a genuine, lasting difference on the environment. As Service Desk Analyst, that involves:

Provide first and second line technical support to end users, managing a varied workload of incidents, service requests and complex technical issues to minimise business disruption.
Deliver face to face support through site visits and walk-in troubleshooting, taking ownership of complex end user issues, including laptop failures and critical hardware faults, through to resolution.
Balance multiple priorities effectively, maintaining Service Desk performance while managing urgent user escalations and resource intensive support cases.
Manage hardware lifecycle activities for starters, movers and leavers, including device provisioning, deployment, collection and configuration to support workforce changes.
Coordinate break fix services and hardware replacements for both office-based and remote workers, ensuring users remain productive through timely resolution and equipment fulfilment.
Support enterprise asset management processes, maintaining accurate records of IT equipment and assisting with the integration of new digital services, business transformation initiatives and transitioned Shadow IT solutions into the Digital function.

Respect for your expertise

This is a highly important role within our Finance, Modernisation & Digital portfolio, which means you’ll need:

Experience building and deploying laptops, desktops, mobile phones, and tablets
Experience supporting Microsoft Windows and Microsoft 365
Excellent customer service and communication skills
Experience using ticketing systems and creating documentation
Experience supporting and troubleshooting printers

Please open the link to the Digital Analyst role profile link which outlines the core responsibilities and expectations of the role within a defined activity family. Please note the role profile name may be different to the job title being advertised.

Support that goes beyond the workplace

We’re cultivating a workplace that supports not only your passion and your professional lives, but your personal life. So, you’ll find benefits that make a difference at work and at home. Such as:

Hybrid and Flexible working opportunities
Up to 35 days annual leave and 7 additional public holidays each year (pro rata)
Paid time off to support your Wellbeing and enable you to Volunteer in your community
Local Government Pension Scheme (LGPS)
Progressive Family Friendly policies
Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their best.

Plus, many more lifestyle benefits such as 24/7 access to an online employee discount platform, credit union facilities and access to a Cycle to Work Scheme.

Passionately you. Purposefully supportive

SEPA is committed to promoting equality, diversity, and good relations in everything it does – as a community leader, as a provider and commissioner of services, and as an employer.

Passionately Purposeful about Scotland’s environment – and your career.

Protecting our environment, promoting our work, and supporting our people, working at SEPA means being part of an organisation that’s grounded in respect for your expertise – and your wellbeing. So you can be your best, and make the biggest impact.

We recruit solely based on merit. Our shortlisting process is conducted on an anonymous basis. Please ensure that you include all relevant information when you apply.

We support flexible working arrangements to help you maintain a healthy balance between career and homelife. This includes working part time, reduced hours, job sharing, working remotely. As a flexible first employer we are open to having conversations about flexible working arrangements that work for you and SEPA from day 1 of your employment with us.

We are proud to be a 'Disability Confident' employer and will work to identify and implement reasonable adjustments and equipment to support you in the role that you do.

Applicants with a visual impairment can request job descriptions and application forms in Braille, large print or on tape.

For the security and wellbeing of our colleagues, successful candidates will undergo Baseline Personnel Security Standard (BPSS) pre-employment checks including a level one Disclosure Scotland check.

If you have questions or need any assistance with the recruitment process please contact SEPA’s Recruitment Team at [email protected]

Apply now to join a Passionately Purposeful workplace

Apply Now

Refine Your Search

change analyst jobs in motherwell, nlk

Service Desk Analyst

Evidence and Impact Officer

Senior Application Support Analyst - SQL

Data & Analytics Analyst - Glasgow

Specialist Customer Care Advisor - Telephony

Specialist Customer Service Advisor

Risk Analyst

Business Analyst - Financial Services - Complex Products (Private Markets & Hedge Funds)

IFS Support Analyst

PMO Analyst

PMO Analyst - TMO

Transaction Monitoring (TM) Corporate Training Analyst

NESO Policy Analyst

Integrated Financial Crime (IFC) - Data Scientist

Associate Controls Analyst (Defence)

Junior Finance Analyst

Transaction Monitoring Training and LPT Analyst

Business Process Analyst - Payroll Workstream

Risk Analyst

Analyst - Application Management & Operations

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This role will be based in our Angus Smith Building, Eurocentral, Motherwell

Your passion has never had a greater purpose

Work that goes beyond your desk

Respect for your expertise

Support that goes beyond the workplace

Passionately you. Purposefully supportive

Apply now to join a Passionately Purposeful workplace

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