Resource officer Work, Jobs in Mountsorrel, Lec (with Salaries)

Information Advice and Guidance Officer
Leicester City Council —Leicester
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
8d
Legal Officer
Loughborough College —Loughborough
- £33,089 - £35,939 a year
- Full-time
- Doctoral degree
- Contracts
- Communication skills
- Annual leave
13d
Patient Transport Liaison Officer
EMED Group —Leicester
- £13.71 an hour
- Full-time
- Hospital
- Travel
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
6d
Senior Communications and Engagement Officer (NEPTS)
East Midlands Ambulance Service NHS Trust —Nottingham
- £39,959 - £48,117 a year
- Overtime
- Travel
- Organisational skills
- Employee assistance programme
6d
Safeguarding Officer/Deputy DSL
Charnwood College —Loughborough
- £28,598 a year
- Leadership
- Communication skills
- School
- Employee assistance programme
- Flexible schedule
8d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
AV Technical Support Officer
Loughborough University —Loughborough
- £29,588 - £34,610 a year
- Full-time
- Hybrid work
- University
10h
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
8d
Centre Support Assistant - Blaby, Oadby & Wigston
Leicestershire County Council —Wigston Magna
- £25,995 - £26,409 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Outlook
- Flexible schedule
1d
Security Officer 44.33hrs - Highcross Leicester
Savills Management Resources —Leicester
- £13.61 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Groundcare
Earl Shilton Town Council —Earl Shilton
- £31,537 - £33,143 a year
- Full-time
- Management
- Maintenance
- English
Quick apply
MAC John Lewis Leicester -Counter Manager 37.5hrs
Estee Lauder —Leicester
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
PEOPLE MANAGER
Nottingham Forest Community Trust —Nottingham
- £35,000 a year
- Full-time
- Management
- Data analysis skills
- Microsoft Office
6d
Bailiff Manager
HM Courts and Tribunals Service —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Annual leave
15h
Maintenance Officer
Loughborough College —Loughborough
- £25,600 - £28,896 a year
- Weekend availability
- Doctoral degree
- Maintenance
- Construction experience
- Annual leave
Prison Support Officer - Operations
Serco Group —Leicester
- From £26,510 a year
- Full-time
- English
- Free parking
- Employee discount
Business Support Officer (Patient Services & Stock Management)
Long Lane Surgery —Coalville
- £13.02 - £14.72 an hour
- Full-time
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Prison Support Officer - Industries
Serco Group —Leicester
- £26,510 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Nursery Officer
Loughborough College —Loughborough
- £25,266 - £26,538 a year
- Full-time
- Childcare
- Doctoral degree
- Annual leave
Medical Records Officer – 6 Month Fixed Term Contract
Circle Health Group —Nottingham
- Up to £24,947 a year
- Part-time
- Hospital
- Administrative experience
- Organisational skills
- Employee discount
- Life insurance

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Information Advice and Guidance Officer

Leicester City Council -
Leicester

Apply Now

Job details

Full-time
£35,412 - £38,220 a year
8 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
Content creation
IT
Communication skills

Full job description

Job details

Job reference

REQ7951

Date posted

15/07/2026

Application closing date

29/07/2026

Location

Hybrid working - Home and Leicester City Offices

Salary

£35,412- £38,220 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): £52,115

Contractual hours

Basis

Full time

Job category/type

Adult Social Care

Information Advice and Guidance Officer

Job description

Full Time / 37 Hours per Week / Fixed Term for 18 months

We are seeking a motivated and passionate Information, Advice and Guidance (IAG) Officer to join our team. In this role, you will collaborate with a diverse range of stakeholders to create, review and publish high-quality, impartial, and accessible information, advice and guidance to inform people on a breadth of key Adult Social Care areas.

You’ll be a part of the Community Wellbeing Support Team Service whom have a pivotal role in promoting independence in people’s homes and communities and ensuring that support is person-centred and of good quality.

This is a full time, fixed term role working Monday to Friday (for 18 months). You’ll have flexibility in hybrid working being both office based, at Halford House or working remotely from home to suit the needs of the service. However, there is an expectation that you’ll work from the office at least two days per week.

What you’ll be doing

In this role, you’ll deliver a person-focused information, advice and guidance that supports people to make informed decisions about their social care needs.

On a day-to-day basis, you’ll:

Work in collaboration with partners

You’ll play a key role in building and maintaining strong partnerships across Adult Social Care and with a wide range of external organisations, including Leicestershire Partnership Trust, local authorities, care providers and voluntary sector partners. Working collaboratively with co-production and engagement groups, you’ll ensure information, advice and guidance (IAG) is accessible, relevant and shaped by the people who use it. You’ll also support colleagues across services to confidently signpost residents to the right information and support at the right time.

Develop and manage IAG content

This role offers an exciting opportunity to shape how people access information and support. You’ll lead the co-production, creation and refresh of high-quality IAG content for both digital and non-digital channels, ensuring it is clear, engaging and user-focused. By carrying out independent research and benchmarking activity, you’ll identify best practice and innovative approaches that enhance the Council’s offer. A key part of the role will be leading the ongoing development of the Autism Space website, helping to create a trusted and accessible source of information for residents.

Support service development

You’ll be passionate about improving outcomes and increasing awareness of available support. Through promoting the Council’s IAG offer, you’ll help drive engagement and ensure more people can benefit from the services available to them. You’ll actively gather feedback, share best practice and contribute to the continuous improvement of the service. Keeping up to date with local services, opportunities and community resources, you’ll ensure information remains accurate, relevant and responsive to changing needs.

What you’ll need

We are looking for a committed and approachable person with a passion for improving services that support adults to make an informed decision about their care and support.

The ideal candidate will be a confident and empathetic communicator who thrives in a people-focused role. You will be motivated by helping others succeed and able to build strong, trusting relationships with a wide range of individuals, including those facing barriers or challenges to accessing good IAG.

You’ll be proactive, organised and able to manage your own workload while maintaining a high standard of service delivery.

You’ll have experience working in a customer-facing environment, where providing advice, guidance, and support comes naturally. You’ll be confident engaging with a wide range of people, including those accessing social care services, and will understand the importance of treating everyone with dignity, empathy, and respect. You'll also have experience creating engaging content for different audiences and a proven ability to work collaboratively with colleagues, partners, and stakeholders to achieve positive outcomes.

As a strong communicator, you’ll be able to build trust and develop positive relationships quickly with people from all backgrounds. You’ll be organised and capable of managing a varied caseload, balancing priorities effectively while maintaining attention to detail. Whether working independently or as part of a team, you’ll bring a proactive and solution-focused approach, supported by good IT skills and confidence using Microsoft Office and case management systems.

Most importantly, you’ll be someone who genuinely cares about helping others succeed. You’ll be approachable, non-judgemental, and committed to equality, diversity, and inclusion. You’ll demonstrate professionalism, integrity, and confidentiality in everything you do, while remaining adaptable and resilient in a fast-paced environment. If you’re passionate about making a difference and continually looking for ways to improve services and outcomes for people, we’d love to hear from you.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

If you’d like to have a chat before applying, feel free to contact Adam Lacey – [email protected]

Interview/Assessments will take place mid to late August 2026.

Apply Now

Refine Your Search

resource officer jobs in mountsorrel, lec

Information Advice and Guidance Officer

Legal Officer

Patient Transport Liaison Officer

Senior Communications and Engagement Officer (NEPTS)

Safeguarding Officer/Deputy DSL

Senior Complaints Insight Specialist

AV Technical Support Officer

Senior Operational Leader - Ilkeston

Centre Support Assistant - Blaby, Oadby & Wigston

Security Officer 44.33hrs - Highcross Leicester

Head of Groundcare

MAC John Lewis Leicester -Counter Manager 37.5hrs

PEOPLE MANAGER

Bailiff Manager

Maintenance Officer

Prison Support Officer - Operations

Business Support Officer (Patient Services & Stock Management)

Prison Support Officer - Industries

Nursery Officer

Medical Records Officer – 6 Month Fixed Term Contract

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