Crisis response specialist Work, Jobs in Nazeing, Ess (with Salaries)

YouTube Escalation Specialist, Social Comms and Escalations
Google —London
- Weekend availability
- Social media management
- Bachelor's degree
- No degree
Immunization Specialist
International Rescue Committee —London
- £58,736 - £107,000 a year
- English
- Business development
- Project management
Close Protection Officer - Corporate Security (SIA Licensed Required)
Crisis24 —London
- Full-time
- Military
- Driving
- Communication skills
Quick apply
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Tenancy Rescue Worker
Single Homeless Project —London
- £32,034.46 - £35,081.51 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
10d
National Security & Resilience Lead, UK (National Role)
CBRE —London
- Full-time
- No degree
- Communication skills
CSIRT Engineer (Cyber Security Incident Response Team)
OVO Energy —London
- £56,000 - £75,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
Quick apply
Head of Cyber Defence
Ingenico —London
- Azure
- Management
- AWS
Security Manager, Global Operations
Crisis24 —London
- Full-time
- Military
- English
- Microsoft Office
Quick apply
Director/Senior Director, Reputation Advisory (Crisis, Issues, Strategic Media)
MHP Group —London
- Hybrid work
- Business development
- Employee assistance programme
- Employee discount
UK & Europe Corporate Communications Lead
TransUnion —London
- Full-time
- Marketing
- Project management
- Employee stock purchase plan
- Annual leave
Ground Security Specialist - Europe, Amazon LEO Ground Infrastructure
Amazon Kuiper Services Europe SARL, UK Branch —London
- Full-time
- Military
- Project management
- Bachelor's degree
2d
Product Specialist
Wawa Fertility —London
- Full-time
- Hybrid work
- Communication skills
Director, AI Security
International Rescue Committee —London
- £77,499 - £93,814 a year
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
9d
Senior Manager, BCM LCH Ltd
London Stock Exchange Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bar
Director of AI and Digital Workplace Platforms
International Rescue Committee —London
- £77,499 - £93,814 a year
- Remote
- IT
- In-person
- AI
- Annual leave
- Employee assistance programme
Social Worker – Assertive Outreach (Severe & Multiple Disadvantage)
Harrow Council —Harrow
- £42,414 - £50,691 a year
Vice President / Associate Director, Crisis & Risk
Daniel J. Edelman Holdings —London
- Full-time
- Project management
- IT
6d
Vice President / Associate Director, Crisis & Risk
Edelman —London
- Full-time
- Project management
- IT
6d
Senior Account Manager - Crisis & Issues - Burson
Burson Global —London
- Hybrid work
- Leadership
- Communication skills

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YouTube Escalation Specialist, Social Comms and Escalations

Google -
London

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Job details

Qualifications

Social media management
Bachelor's degree

Full job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in a customer or client-facing role supporting incident response, crisis management, online escalations, or trust and safety operations.

Preferred qualifications:

Experience managing scaled public social media/PR communications alongside high-stakes, 1:1 de-escalation of sensitive creator issues.
Track record acting as an incident manager in changing environments, including participating in 24/7 on-call rotations.
Track record in partnering with PR, Legal, Trust and Safety, and Engineering to resolve complex incidents.
Ability to utilize social analytics and boolean logic to track emerging brand risks and inform executive-level decisions.
Excellent editorial command of brand voice, translating complex platform policies into empathetic, trusted communications.

About the job

YouTube’s Scaled Comms and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues.

As an Escalation Specialist, you will enable 24x7 rapid response for our most time-sensitive escalations. You will act as a subject-matter expert, responsible for crafting impactful public-facing communications and managing a wide range of escalations from social media channels.

You will report to the Global Escalation Manager and collaborate extensively with cross-functional teams to mitigate brand risk and ensure swift and effective resolution of user and creator issues.

This role requires on-call work, including working weekends, holidays, and overnight shifts on a rotational basis.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Triage and resolve sensitive, high-consequence social alerts and escalations under a 24-hour "follow-the-sun" global model to mitigate security and brand risks.
Develop end-to-end external communications, crafting story angles and messaging on social platforms to safely de-escalate creator situations.
Partner cross-functionally with PR, Legal, and Trust and Safety to synthesize crisis updates and distribute high priority internal alerts to company executives within strict timelines.
Drive protocol improvements by identifying workflow efficiencies, automating documentation backend metrics, and maintaining data precision within tracking tools.
Act as a YouTube platform and creator landscape subject-matter expert, contributing actionable ecosystem insights to weekly internal trend reports.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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crisis response specialist jobs in nazeing, ess

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