Overview:
12 months FTC
Up to £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (1 day per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Product Owner and you’ll be a big part of this.
Role Purpose: We are looking for an experienced Product Owner to help shape the future of customer promotions and loyalty at B&Q. Playing a key role in the implementation of our new Talon.One promotions and loyalty platform, you will work across Promotions, eCommerce, Commercial, Loyalty and Customer Experience teams to translate business needs into product capabilities and drive the rollout of new customer experiences.
This is an exciting opportunity to operate at the intersection of product, technology and business change, with a strong focus on stakeholder engagement, capability development, roadmap planning and maximising the value of our technology investments.
What's the job?:
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Act as B&Q's Product Owner and subject matter expert for Talon.One and related promotions capabilities.
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Represent the B&Q banner within the Promotions migration programme, working closely with programme, engineering, commercial and loyalty teams.
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Prioritise business requirements, ensuring solutions align to customer and commercial objectives.
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Translate Talon.one platform capabilities into practical business opportunities and future roadmap initiatives.
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Work with stakeholders to identify how promotions and loyalty processes, ways of working and customer experiences can evolve through new capabilities.
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Collaborate with Product Managers, Engineers, Architects and external partners to support delivery and adoption.
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Support backlog management and prioritisation where required across Loyalty and Promotions initiatives.
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Drive business readiness, stakeholder engagement, training and operational adoption activities.
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Use customer, commercial and operational data to inform product decisions and identify improvement opportunities.
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Work closely with Product Owners from across Kingfisher banners to share knowledge, learn from successful implementations, and contribute to the resolution of cross-banner challenges.
What we need::
- Experienced Product Owner with a track record of delivering complex products and building deep expertise across business processes, customer journeys and technology platforms.
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Skilled at translating technical capabilities into clear business outcomes, customer value and actionable product requirements.
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Strong communicator and stakeholder manager, able to build trusted relationships, influence decision-making and provide constructive challenge across business and technology teams.
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Confident working collaboratively with delivery teams, programme stakeholders, suppliers, external partners and Product Owners across the wider Kingfisher Group.
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Experience operating within large-scale transformation programmes, managing dependencies and navigating complex organisational change.
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Passionate about customer engagement, loyalty, promotions, CRM and customer experience, with a keen interest in how technology can drive business growth and customer value.
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Comfortable working in Agile environments, balancing short-term delivery priorities with longer-term strategic objectives.
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Analytical and highly organised, with the ability to prioritise effectively and manage multiple workstreams in a fast-paced environment.
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Naturally curious, with a passion for learning new technologies, understanding complex business domains and continuously improving ways of working.
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Pragmatic and solution-focused, bringing together customer, business and technical perspectives to move initiatives forward and overcome challenges.
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Proactive and adaptable, thriving in evolving environments where priorities and requirements may change as programmes develop.
What's in it for me?:
At B&Q, we're building more than great homes – we're building great careers.
When you join us, you'll be part of a supportive, inclusive business where your ideas matter, your development is invested in, and your wellbeing is genuinely important.
Flexible & Hybrid Working - Work in a way that helps you perform at your best, balancing business needs with personal commitments.
Career Growth & Development - Access learning, development and career opportunities across one of the UK's leading retail organisations.
Competitive Reward Package - A competitive salary, pension and a range of financial benefits.
Colleague Discounts - Enjoy discounts across B&Q and the wider Kingfisher Group.
❤️ Health & Wellbeing Support - Access wellbeing resources, health support and employee assistance programmes designed to help you thrive.
Time Away From Work - Generous holiday entitlement and family-friendly policies that support life both inside and outside work.
A Place Where You Belong - We're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.
Make a Difference - The work you do will have a direct impact on our customers, colleagues and business.
Please note that B&Q does not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and throughout their employment.
At B&Q, we're committed to creating an inclusive recruitment experience for everyone.
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
If you would like to be considered under the
Disability Confident Scheme, please contact us at
[email protected]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
