It service manager Work, Jobs in Newbury, Eng (with Salaries)

IT Operations Manager
Newbury Building Society —Newbury
- £52,000 - £54,502 a year
- Full-time
- Azure
- Organisational skills
- IT
9d
IT and Infrastructure Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Weekend availability
- Hybrid work
- IT
- Leadership
- Communication skills
IT Asset Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Oracle
- Management
- IT
2h
IT Project Manager
UK Atomic Energy Authority —Culham
- £57,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
10h
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Service Operations Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- DevOps
- IT
- Leadership
2h
Service Design and Transition Manager
Vodafone —Newbury
- Analysis skills
- Agile
- Communication skills
- Annual leave
3d
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
12h
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Travel
Quick apply
3d
Billing & Technical Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Access
- SQL
- Analysis skills
Quick apply
IT Manager
turn IT on —Reading
- £33,000 - £41,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT/OT Cyber Security Manager
SSE —Reading
- £68,100 - £102,100 a year
- Team management
- IT
- Leadership
- Employee discount
- Gym membership
Project Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Annual leave
- Work from home
Service Assurance Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Temporary
- Hybrid work
- DevOps
- Agile
- IT
2h
Head of Service Delivery
UK Research and Innovation —Swindon
- £70,752 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
10d
Senior Project Manager - Business Change
Oak Furnitureland —Swindon
- £60,000 a year
- Full-time
- Hybrid work
- Project management
- Mentoring
- Organisational skills
- Free parking
- Employee assistance programme
IT Project Manager
English Heritage —Swindon
- From £48,245 a year
- Call to connect
- English
- Employee assistance programme
- Employee discount
4h
1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Free parking
Quick apply
8d
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Project management
- IT
10d
VodafoneThree - Product Manager, Fixed Connectivity
Vodafone —Newbury
- Full-time
- Hybrid work
- Sales
- Product management
- Employee discount
1d

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IT Operations Manager

Newbury Building Society -
Newbury

Apply Now

Job details

Full-time
£52,000 - £54,502 a year
9 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

ITIL Certification
Driving Licence
Azure
Procurement
Organisational skills
IT
Application support
Leadership
Communication skills
Banking
Active Directory

Full job description

Location

Head office, Newbury

Hours

Monday to Friday 9.00am to 5.00pm (35 hours per week)

Salary*

£52,000 - £54,502

Interview

Interview 1: 60-minute competency-based interview.
Interview 2: 60-minute skills-based interview.

Both interviews will be held at our head office in Newbury - we aim to interview successful applicants within 10 days. Feedback will be provided regardless of outcome.

We are looking for an experienced IT Operations Manager to lead the delivery of reliable, secure, and customer-focused IT services. This is a fantastic opportunity for a people focussed leader who enjoys balancing operational excellence, service delivery, team development, and continuous improvement.

You will play a key role in ensuring our IT systems, applications, and infrastructure support the needs of colleagues and customers, while helping to shape the future of our technology services.

This is an opportunity to make a genuine impact within an organisation where technology is a key enabler of business success. You'll have the autonomy to lead, improve, and influence, while developing both people and services that make a real difference.

If you're passionate about service excellence, team development and delivering meaningful business outcomes, we'd love to hear from you.

What will you be doing?

As our IT Operations Manager, you will be responsible for the day-to-day running of IT operations, ensuring high levels of service, performance, and resilience across the organisation.

Key responsibilities include:

Leading and developing a team of IT professionals, creating a culture of accountability, growth, and collaboration.
Managing IT service delivery, service desk operations, and application support to ensure an excellent colleague experience.
Working closely with business stakeholders to understand technology requirements and deliver effective solutions.
Driving operational improvements, identifying opportunities to enhance efficiency, service quality, and customer outcomes.
Managing third-party suppliers and vendors, ensuring performance and service levels are met.
Supporting the successful delivery of technical projects and business change initiatives.
Working collaboratively with IT Security and Infrastructure colleagues to maintain secure, reliable, and resilient technology services.
Acting as a trusted IT leader and champion across the business.

What skills and experience do you need?

We are seeking someone who combines strong technical understanding with excellent leadership and relationship-building skills.

You'll bring:

Experience leading IT Operations, Service Delivery or Service Desk functions.
A track record of managing and developing technical teams.
Experience delivering high-quality application support and end-user services.
Strong stakeholder management and communication skills, with the ability to influence at all levels.
Experience managing third-party suppliers and service providers.
Strong planning, prioritisation, and organisational skills.
Advanced knowledge of Microsoft 365, Active Directory and Microsoft desktop technologies.
A passion for continuous improvement and delivering excellent customer outcomes.

Essential skills and experience:

Proven experience of working with internal and/or external, customers to ensure the highest quality service experience.
Evidence of excellent written and verbal communication skills with the ability to present complex information clearly and effectively.
Proven ability to delivery application support.
Proven ability to establish positive working relationships, build and maintain trust, and be able to influence, negotiate and persuade at all levels.
Excellent planning and organisational skills and able to prioritise to meet deadlines and cope with fluctuations in workload.
Strong teambuilding and management skills with the ability to inspire, motivate, lead, and develop a team.
Demonstrable experience of Third-Party Management.
Demonstrable experience of leading the Service Delivery function within a multi-site environment.
Demonstrable experience of managing Service Desk.
Experience of leading and coaching a technical team.
Knowledge of Microsoft desktop applications, Active Directory, and Microsoft 365 to an advanced level.
Experience of working within a multi-site environment.
Driving licence.

Desirable skills and experience:

Experience working within an ISO27001 compliant enterprise.
ITIL Foundation.
Experience of working within a regulated environment.
Experience managing procurement and budgets.
Experience of Banking Money Transmission process.
Azure Certification.

Why choose us?

We want to help you develop – we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.
We want to look after and reward you - you will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.
We care about our communities – as well as providing financial services, we get involved in supporting local charities and people. This means regular opportunities to volunteer, fundraise, and help with community events and activities. All employees also receive two paid days of volunteering every year to help causes they feel passionately about.

The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.

Apply Now

Refine Your Search

it service manager jobs in newbury, eng

IT Operations Manager

IT and Infrastructure Manager

IT Asset Manager

IT Project Manager

Head of Service Desks - Reading, UK

Service Operations Manager

Service Design and Transition Manager

IT Technical Services Manager

Service Delivery Manager

Billing & Technical Specialist

IT Manager

IT/OT Cyber Security Manager

Project Manager

Service Assurance Manager

Head of Service Delivery

Senior Project Manager - Business Change

IT Project Manager

1st Line Technical Support Engineer

IT Project Manager

VodafoneThree - Product Manager, Fixed Connectivity

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