Associate engineer Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Document Controller
Costain —Newcastle upon Tyne
- Full-time
- Organisational skills
- SharePoint
- Business
9d
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Associate Civil Infrastructure Engineer (Development)
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- Business development
- Flexitime
- Work from home
Graduate Geotechnical Engineer
Ian Farmer Associates (1998) Ltd —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Full-time
- Engineering
- Master's degree
- Driving
- Health & wellbeing programme
- Gym membership
Quick apply
Building Services Associate (Mechanical)
Cundall —Newcastle upon Tyne
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
Principal/Associate River Engineer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Civil engineering
- Leadership
- Communication skills
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
Rehlko —Sunderland
- Full-time
- CRM software
- Travel
- Organisational skills
- Employee assistance programme
Technical People Care Consultant
TSG —Gateshead
- £0.01 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
23h
PDRA in Polymer Chemistry for Structural Power
Durham University —Durham
- £38,784 - £41,064 a year
- Full-time
- Doctoral degree
- Engineering
- Research
- Annual leave
- Employee assistance programme
7d
Lead AI Engineer
Scrumconnect Consulting —Newcastle upon Tyne
- £72,000 - £92,000 a year
- Hybrid work
- Master's degree
- Mentoring
- Scripting
Project Manager
AtkinsRéalis —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Engineering
- Mentoring
Construction Manager
Rehlko —Sunderland
- £60,000 - £65,000 a year
- Full-time
- Management
- Schematics
- Project management
9d
Knowledge Transfer Partnership Associate (Ultrasonic Transducer Engineer) (111979-0826)
University of Warwick —Sedgefield
- £38,000 - £42,000 a year
- University
Postdoctoral Research Associate in Social Anthropology of Responsible Innovation and Electric Composite Futures
Durham University —Durham
- £41,064 a year
- Full-time
- Doctoral degree
- Research
- University
- Annual leave
- Employee assistance programme
6d
Contruction Manager
Rehlko —Sunderland
- £60,000 - £65,000 a year
- Full-time
- Management
- Schematics
- Project management
9d
Associate Director - Ecology
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
AWS Architect
Version 1 —Newcastle upon Tyne
- Full-time
- DevOps
- AWS
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Associate Director - Mineral Surveyor
SLR Consulting —Newcastle upon Tyne
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme

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associate engineer jobs near newcastle upon tyne, eng

Service Desk Consultant - 2nd Line (Infrastructure)

Technology Services Group -
Newcastle upon Tyne

Apply Now

Job details

£40,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Car scheme
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Cloud infrastructure
Driving Licence
Stakeholder liaison
Mentoring junior staff
Ticket management
Microsoft Exchange
Network infrastructure
Firewall
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Customer support
Professional development mentoring
Customer interaction
Training & development
Remote diagnostics

Full job description

About the role;

As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs.

Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Ownership at TSG

Every role at TSG comes with our Ownership Ladder. It sets out what ownership means here — from doing your own task well to owning the outcome end-to-end, following the work through every handoff until it lands, and bringing solutions rather than just problems. We include it in every job description because it applies to every person, whatever the role or level. It's the standard we hire to, work to, and back each other on. When you join us, you'll be operating above the ownership line — seeing it, owning it, solving it, and delivering it.

Why should I work for TSG?

Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Ensure customers' tickets are responded to within SLA.
Ensure communication with the customer is regular with regards to their incident/change request.
Diagnose and resolve incidents using TSG's remote access tools and verbal instructions.
Update TSGs ticketing system and technical information repository with detailed notes.
Liaise with partners and third parties to aid in the resolution of incidents.
Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers.
Maintain a high-quality service for our customers.
Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers.
Assist in the creation of best practice, new user and leaver guides.
Act as Buddy when required for the induction of new 2nd line team members.
You will also be expected to carry out any reasonable duties which may be requested from time to time.

Knowledge, Skills & Experience;

At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate
A full UK driving license is required.
Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills.
Extensive knowledge of server and networked environments.
Experience with virtualisation technologies.
Strong background in desktop support.
Proficient understanding of firewalls, anti-virus, and other security technologies.
Hands-on experience with Microsoft Exchange and Office 365.
Ability to tailor coaching and training styles to meet individual needs.
Strong relationship-building skills with the wider business.
Professional telephone manner.
In-depth understanding of firewall technologies.
Experience with cloud-based backup solutions.
Good understanding of on-premises backup technologies.
Knowledge of hosted telephony.
Familiarity with routing and switching.
Experience with enterprise anti-virus software, such as Sophos.
Significant experience supporting hybrid or cloud infrastructure.

Benefits;

25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards

If this sounds like the role for you, please apply today to be considered.

Apply Now

Refine Your Search

associate engineer jobs in newcastle upon tyne, eng

Service Desk Consultant - 2nd Line (Infrastructure)

Document Controller

Join the Growing Cyber Security Practice at Methods

Associate Civil Infrastructure Engineer (Development)

Graduate Geotechnical Engineer

Building Services Associate (Mechanical)

Principal/Associate River Engineer

Service Desk Consultant - 2nd Line (Infrastructure)

Project Manager

Technical People Care Consultant

PDRA in Polymer Chemistry for Structural Power

Lead AI Engineer

Project Manager

Construction Manager

Knowledge Transfer Partnership Associate (Ultrasonic Transducer Engineer) (111979-0826)

Postdoctoral Research Associate in Social Anthropology of Responsible Innovation and Electric Composite Futures

Contruction Manager

Associate Director - Ecology

AWS Architect

Associate Director - Mineral Surveyor

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