Head of customer contact Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Police Relationship Manager
Slater Gordon —Newcastle upon Tyne
- Full-time
- Business development
- Employee assistance programme
- Employee discount
4d
Community Engagement Coordinator
Abbeyfield Northumbria —Gosforth
- £28,496 - £31,408 a year
- Full-time
- Travel
- Organisational skills
- In-person
Quick apply
19h
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
Human Resources Manager
Verisure Services (UK) Limited —Newcastle upon Tyne
- Full-time
- Team management
- Human resources
- Recruiting
Quick apply
Claims Handler [PAC001]
Pacifica —Sunderland
- £24,784 a year
- Full-time
- Microsoft Word
- Organisational skills
- Time management
- Free parking
Quick apply
8d
Senior Operational Resilience Specialist
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
7d
IT Service Desk Team Lead
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
5d
Information Rights Operational Lead
HM Revenue and Customs —Newcastle upon Tyne
- £65,869 - £72,711 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Work from home
- Flexible schedule
21h
Accounts Payable Administrator
Admiral Slots —Gateshead
- £26,775 a year
- Full-time
- Computer skills
- Communication skills
Quick apply
7d
Client Controls Business Associate
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Analysis skills
- Analytics
Kwik Tan Assistant
Admiral Slots —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Cleaning
Quick apply
13d
Kwik Tan Supervisor
Admiral Slots —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
13d
Head of Commercial – Long Haul
Hays Travel —Sunderland
- Business development
- Leadership
- Analytics
5d
Internal Auditor (Financial Services)
Sopra Steria —Newcastle upon Tyne
- Up to £49,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Associate Cyber Security Analyst (Shifts)
Aspire Technology Solutions —Gateshead
- £28,750 - £33,350 a year
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Retail Area Manager
Entain —Sunderland
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Recruiting
5d
Policy, Research and Projects Assistant for Universities for North East England (UNEE)
Durham University —Durham
- £25,878 - £26,375 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
4d
HR Business Partner
Ministry of Justice —Durham
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee discount
5d

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head of customer contact jobs near newcastle upon tyne, eng

Customer Success Lead

One Utility Bill -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Report generation
Client engagement
Process improvement
Performance management
Team management
Partnership building
Relationship management
Management reporting
Business coaching
Account management
Leadership
Communication skills
Growth strategy

Full job description

Customer Success Lead
Permanent | £35k-£40k | £8k OTE
As our Notify Partnerships Success Lead, you will coach, empower, and develop a team of four to hit targets. You will direct the team to smoothly onboard new agents, develop re-engagement strategies, and drive growth of our partners through new & existing strategies.. Additionally, you will build key industry & account relationships while keeping the Head of Notify Partnerships updated on performance, budgets, and strategic growth.

Notify, a One Utility Bill service, is a utility registration platform, used by letting agents across the UK. Find out more about it here: https://oneutilitybill.co/notify

A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.

It’s also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

What you’ll be doing

Team Leadership & People Management: Lead the Team: Oversee a team of 4 (3 Success Executives and 1 Account Executive), driving them to hit key targets and manage budgets effectively.
Performance Coaching: Conduct regular 1-on-1s, skill-coaching sessions, and meeting observations to support individual growth and maintain high standards across the team.
Reporting: Keep the Head of Notify Partnerships updated on overall team performance, customer engagement and retention, sharing strategic insights and recommendations for improvement. Suggesting recommendations to Senior Leadership where needed.
Driving Agent Onboarding & Engagement: Oversee Onboarding: Direct the team to guide new agents through their first 90 days, ensuring they establish good habits that lead to long-term success.
Manage Client Contact Cycles: Ensure the team maintains a regular contact schedule across the existing portfolio to keep agent engagement high.
Guide At-Risk Accounts: Support and guide the team in re-engaging at-risk agents through clever problem-solving and effective account management.
Strategy & Performance Targets: Drive CRM Integrations: Guide the team to encourage agents to connect with our CRM partners, helping to boost total lead volume.
Maximise Referral Volumes: Lead the team’s efforts to increase the number of leads and move-ins referred through the Notify portal.
Innovate & Improve: Empower the team with fresh strategies to grow revenue from existing agents, while spotting ways to streamline workflows and improve overall efficiency.
Industry Relationships: Build and maintain strong, trust-based relationships with key decision-makers across the agent portfolio and the wider industry. Act as a point of contact for these partnerships alongside the team.
Design, implement and continuously improve onboarding processes to create a consistent, high-quality experience for new agents.
Develop and own the overall Customer Success strategy, ensuring it supports wider business growth, retention and revenue objectives.

A little bit about you
The successful candidate will meet the below requirements:

Experience: Team Leadership: Experience managing, coaching, or mentoring a small team to hit performance targets.

Account Management: A strong background in client success, account management, or B2B sales.

Client Onboarding: Proven experience helping new clients get started successfully and stay engaged.

Skills & Knowledge People Skills: Great communication and listening skills, with the ability to build trust with team members and senior clients.

Coaching Ability: Able to observe meetings, give helpful feedback, and run effective 1-on-1 coaching sessions.

Problem-Solving: Strong critical-thinking skills to help the team re-engage quiet or unhappy clients.

Data & Insights: Comfortable reviewing performance figures and turning them into simple, clear reports and/or presentations and ideas for improvement or opportunities.

Good to have, but not necessary: Estate & Letting Agency experience or Property Industry Experience

What you’ll get from us
As well as all of the great perks listed below, here’s what you can expect to gain financially from this role…

An annual salary of up to £40,000 depending on level of experience

Up to 10% of your salary paid as a bonus when you achieve your objective

Mintago: Salary Sacrifice: Tech | Mobiles | Childcare | Cycle to Work. Retail discounts | Free Independent Financial Advice | Lost Pension Tracker
OUB Staff discount: £50 Discount on an OUB Package for Your Property
Annual Leave: 25 days per year + 8 Bank holidays | Buying and Selling Scheme
Simply Health EAP: 24/7 GP Access | Counselling | Cashback on Medical Expenses
Extra Curricular: Football | Badminton | Netball | Craft Nights | Events | Team Socials
Community: Paid volunteering days | Goat walking at Ouseburn Farm | Ouseburn discounts

How we do stuff around here
We’re a fast-growing, high-performing business and that’s because everyone chips in to make things work and we all know what we need to do to succeed. Performance metrics are only part of the equation, they tell us what we need to achieve. Our company values and goals tell us why and our competencies, how. Here’s some key OUB terminology that you’ll become very familiar with.

Our Company Values

Matter | Everyone’s role is essential, OUB is on a mission and we can’t do it without you.
Own It | Take responsibility for your domain. Trust yourself and trust others to deliver.
Graft | Work hard and smart. That’s how we grow and do the best for our customers.
Work as One | Respect other people. Try to leave your ego at the door.
Do the Right Thing | Treat everybody well and do your best. Support one another’s goals.
Drop and Roll | Learn from mistakes, get comfy with change and do your best to adapt.
Set the Bar High | Whether you're solving problems or making a brew. Do it with gusto.
Be Fiercely You | Be human and be genuine. Bring your skills and yourself to work.
Enjoy the Journey | Have some fun, and make sure others do too.

Our Competencies

Dependable | Taking ownership of performance and demonstrating accountability.
Customer First | Thinking about the customer before making any decision.
Co-Star | Collaborating and communicating. Showing a commitment to shared goals.
Expert | Seeking out knowledge and opportunities to perform better in my role.
Leadership | Communicating shared goals clearly and effectively.

The shift pattern for this role is Monday to Friday 9am-5pm.
This is an office-based role for the first 6 months, following a successful probation period there is potential for hybrid working, 2 days per week.

Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background

Work Location: In person

Quick apply

Refine Your Search

head of customer contact jobs in newcastle upon tyne, eng

Customer Success Lead

National Operations Manager

Police Relationship Manager

Community Engagement Coordinator

Head of Student Accommodation Services

Human Resources Manager

Claims Handler [PAC001]

Senior Operational Resilience Specialist

IT Service Desk Team Lead

Information Rights Operational Lead

Accounts Payable Administrator

Client Controls Business Associate

Kwik Tan Assistant

Kwik Tan Supervisor

Head of Commercial – Long Haul

Internal Auditor (Financial Services)

Associate Cyber Security Analyst (Shifts)

Retail Area Manager

Policy, Research and Projects Assistant for Universities for North East England (UNEE)

HR Business Partner

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