Do you enjoy providing excellent customer service? Are you diligent, professional, and ready to play a vital role in one of the UK’s most awarded airports?
We are looking for enthusiastic, customer-focused individuals to join our busy and friendly Call Centre team as a Customer Support Agent on a 12-month contract.
This is an exciting opportunity to become part of a team that plays a vital role in delivering excellent customer service. You will be the first point of contact for customers, helping them with parking bookings, answering enquiries, and providing solutions that ensure their journey is as smooth and stress-free as possible.
Whether you already have experience in customer service or sales, or you're looking to develop your skills in a fast-paced customer-focused environment, we'd love to hear from you.
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
As a Customer Support Agent, you will be responsible for delivering professional, friendly and efficient support to customers via telephone and other communication channels.
This is a full-time position working Monday to Friday between 9:00am and 5:00pm on a 12 month contract.
What will you be doing?
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Handling inbound customer calls related to car parking bookings and products
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Assisting customers with new reservations, amendments, and booking enquiries
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Providing accurate information regarding parking services, facilities, pricing, and availability
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Resolving customer queries and issues in a timely and professional manner
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Identifying opportunities to promote relevant parking products and services where appropriate
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Working collaboratively with colleagues to ensure consistently high levels of customer satisfaction
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Supporting customers with a positive, helpful and solution-focused approach
Key Skills & Experience
We're seeking motivated individuals who take pride in delivering exceptional service.
The successful candidate will be able to demonstrate:
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Strong communication skills, both verbal and written
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Excellent customer service and interpersonal skills
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Good computer literacy, including a working knowledge of Microsoft Word, Excel and general office systems
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The ability to multitask and work efficiently in a busy environment
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Strong attention to detail and accuracy
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A positive, proactive and flexible "can-do" attitude
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The ability to remain calm and professional when dealing with a variety of customer enquiries
Previous experience within a customer service, call centre, retail, hospitality or sales environment would be advantageous, however, we are equally keen to hear from individuals who demonstrate the right attitude, enthusiasm and willingness to learn.
Why come onboard?
Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.
Just some of the benefits you can enjoy:
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Reduced parking charges Park & Fly
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Generous annual leave entitlement
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Car servicing and repairs
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Free on-site car parking whilst at work
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Access to World Duty Free
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On-site occupational health support
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On-site physiotherapist
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Employee assistance programme support
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Employee discounts at airport retail/ catering outlets
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Membership to our on-site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.
Newcastle International Airport Limited promotes the equality of opportunity.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
