Legal advisor Work, Jobs in Newdigate, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
People Advisor
Gordon Murray Group —Shalford
- Microsoft Office
- Recruiting
- Organisational skills
- Annual leave
Quick apply
Communications and Engagement Advisor
ABM UK —Heathrow
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
- Employee discount
Quick apply
2d
Head of Risk & Compliance
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Management
- Communication skills
Compliance Associate
CBCX Group Limited —Victoria
- Full-time
- Microsoft Word
- No experience needed
- English
Quick apply
4d
Sales Advisor (1yr FTC)
The Dune Group —Kingston upon Thames
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
12d
EHS Advisor
Johnson Controls —Sunbury
- Full-time
- Continuous improvement
- Communication skills
Abuse Mitigation Manager
Markmonitor Inc. —London
- Full-time
- Remote
- CRM software
- Analysis skills
- Bachelor's degree
Quick apply
Strategic Employee Relations Business Partner
Civil Aviation Authority —Gatwick Airport
- £75,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Continuous improvement
Strategy Advisor, Strategy and Modernisation, Judicial Office
Ministry of Justice —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
4d
Employee Relations Advisor
ABM UK —Hounslow
- Full-time
- Continuous improvement
- No degree
- Human resources
- Employee discount
Quick apply
13d
Senior People Advisor - 6 month FTC
BrightLocal —Brighton
- Hybrid work
10d
Seasonal Sales Advisor
The White Company —Kingston upon Thames
- Seasonal
6d
Pensions Manager
Civil Aviation Authority —Gatwick Airport
- £54,000 - £62,500 a year
- Full-time
- Presentation skills
- Analytics
5d
Compliance and Quality Manager (Telecoms Engineering Company)
NEC Corporation —Leatherhead
- Hybrid work
- Budgeting
- Communication skills
AI Programme Manager
Wates —Leatherhead
- AI
- Leadership
- Communication skills
9d
Associate - Tax
Penningtons Manches Cooper LLP —Guildford
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Organisational skills
- Work from home
Technology Performance & Capability Manager
bp —Sunbury
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Relocation assistance
4d
Support Worker - Mental Health
Active Prospects —Crawley
- £13.60 an hour
- Full-time
- Hospital
- Employee assistance programme
Quick apply
6d
Environmental Advisor
Kier Group —Kingston upon Thames
- Part-time
- In-person
- Flexible schedule

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legal advisor jobs near newdigate, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

legal advisor jobs in newdigate, sry

Assistant Customer Service Manager

People Advisor

Communications and Engagement Advisor

Head of Risk & Compliance

Compliance Associate

Sales Advisor (1yr FTC)

EHS Advisor

Abuse Mitigation Manager

Strategic Employee Relations Business Partner

Strategy Advisor, Strategy and Modernisation, Judicial Office

Employee Relations Advisor

Senior People Advisor - 6 month FTC

Seasonal Sales Advisor

Pensions Manager

Compliance and Quality Manager (Telecoms Engineering Company)

AI Programme Manager

Associate - Tax

Technology Performance & Capability Manager

Support Worker - Mental Health

Environmental Advisor

I want to receive the latest job alerts for legal advisor in newdigate, sry

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