Field representative Work, Jobs in Newmarket, Sfk (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
3d
Retail Territory Sales Representative - Sudbury/North Bay
Molson Coors Brewing Company —Sudbury
- £51,900 - £68,100 a year
- Marketing
- Bachelor's degree
- Business
- Health & wellbeing programme
- Annual leave
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newmarket
- £3,800 a month
- Full-time
Quick apply
Scheduler & Permitter
M Group —Bury St. Edmunds
- Communication skills
- Annual leave
- Employee assistance programme
1d
Key Account Manager
Molson Coors Brewing Company —Denver
- £95,700 - £125,600 a year
- Microsoft Powerpoint
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Annual leave
Business Development Representative
Redgate —Cambridge
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Communication skills
4d
Field Technician - USAF
Arcadis —Cambridge
- English
- Data entry
- Communication skills
Applications Engineer III
Clear-Com —Cambridge
- Remote
- Microsoft Powerpoint
- Bachelor's degree
- In-person
Medical Device Regulatory and Quality Consultant
PA Consulting —Melbourn
- Full-time
- Annual leave
Field Sales Executive
Charity Link —Cambridge
- £26,500 - £55,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Solution Architect (Technical Pre-Sales and Field Applications Engineer)
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Communication skills
Process Engineer
Harvard Bioscience —Cambridge
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
Global Capability & Training Lead
Mundipharma —Cambridge
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Assistant Commercial Manager
Skanska —Cambridge
- Oracle
- Mentoring
- Contracts
- Bereavement leave
1d
Area Sales Manager - Cambridge
CarFinance247 —Cambridge
- Up to £50,000 a year
- CRM software
- Business development
- In-person
Quick apply
Production Technician II
Tait —Haverhill
- Full-time
- Schematics
- Assembly
- Continuous improvement
Human Factors Engineer
Sandoz —Cambridge
- Full-time
- Engineering
- English
- Bachelor's degree
- Annual leave
Field Vet - England
Animal and Plant Health Agency —Bury St. Edmunds
- £42,665 - £46,765 a year
- Part-time
- English
- Presentation skills
- Bachelor's degree
4d
Area Business Director (West)
Teva —Denver
- £213,000 - £290,000 a year
- Master's degree
- Bachelor's degree
- Travel
- Annual leave
GlaxoSmithKline-funded PhD studentship: Immune Ageing (Fixed Term)
University of Cambridge —Cambridge
- English
- Research
- University

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field representative jobs near newmarket, sfk

Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
3 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

field representative jobs in newmarket, sfk

Customer Service Manager

Retail Territory Sales Representative - Sudbury/North Bay

JUNIOR SALES CONSULTANT

Scheduler & Permitter

Key Account Manager

Business Development Representative

Field Technician - USAF

Applications Engineer III

Medical Device Regulatory and Quality Consultant

Field Sales Executive

Solution Architect (Technical Pre-Sales and Field Applications Engineer)

Process Engineer

Global Capability & Training Lead

Assistant Commercial Manager

Area Sales Manager - Cambridge

Production Technician II

Human Factors Engineer

Field Vet - England

Area Business Director (West)

GlaxoSmithKline-funded PhD studentship: Immune Ageing (Fixed Term)

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