Head of customer service Work, Jobs in Newton Abbot, Dev (with Salaries)

Senior Innovation Manager - (Internal Applicants Only)
YeoValley —Newton Abbot
- Up to £60,000 a year
- Monday to Friday
- Data analysis skills
- Databases
- Analysis skills
- Free parking
Quick apply
7d
eCommerce Trading Assistant
Wilton Bradley Ltd —Newton Abbot
- From £27,000 a year
- Full-time
- Social media management
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
8d
Front of House Team Leader – Jack’s Patch
Otter Garden Centres —Bishopsteignton
- Full-time
- Hospitality
- Inventory control
- Restaurant management
- Employee discount
House Services Coordinator (Part Time)
Oxygen House —Exeter
- £16,200 a year
- Part-time
- Continuous improvement
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
AREA MANAGER
Domino's —Torquay
- £33,000 - £36,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Flexitime
- Work from home
11d
Ranger - Dartmoor (West)
South West Lakes Trust —Yelverton
- £27,976 a year
- Weekend availability
- Customer service
- Computer literacy
- Conflict management
- Free parking
- Employee discount
Quick apply
9d
House Services Coordinator
Oxygen House Ltd —Exeter
- Up to £12.98 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
ECOMMERCE TRADING ASSISTANT
Wilton Bradley —Newton Abbot
- £27,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Free parking
- Sick pay
Guest Experience Lead
Situ —Exeter
- £32,000 a year
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
10d
Built Environment Administrator
Oxygen House —Exeter
- Full-time
- Microsoft Outlook
- Databases
- Continuous improvement
- Annual leave
- Employee assistance programme
Bar staff / 2700 - The Richard Hopkins, Newton Abbot
J D Wetherspoon plc —Newton Abbot
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
3d
Customer Service Supervisor
Original Style Limited —Exeter
- £33,000 - £35,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Free parking
- Store discount
Quick apply
Head of Software Development
HM Land Registry —Plymouth
- £80,300 - £100,600 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
Head of Reliability & Performance Transformation
South West Water —Exeter
- £85,000 - £100,000 a year
- Engineering
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
9d
Floor staff / 2700 - The Richard Hopkins, Newton Abbot
J D Wetherspoon plc —Newton Abbot
- £12.81 an hour
- Temporary
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
3d
Content Creator
St Davids Poultry Team Ltd —Lympstone
- £28,000 - £33,000 a year
- Part-time
- Travel
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Luxury Showroom Manager
Quorn Stone —Exeter
- £33,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Paid training
- Employee assistance programme
Independent Living Manager
The Guinness Partnership —Exeter
- £40,804 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
3d
Kitchen staff / 2700 - The Richard Hopkins, Newton Abbot
J D Wetherspoon plc —Newton Abbot
- £12.91 an hour
- Part-time
- Bar
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Accounts and Admin Assistant
The Exploding Bakery —Exeter
- £28,000 - £30,000 a year
- Part-time
- QuickBooks
- Computer skills
- In-person
- Free parking
- Employee discount
Quick apply
7d

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Senior Innovation Manager - (Internal Applicants Only)

YeoValley -
Newton Abbot

Quick apply

Job details

Permanent
Up to £60,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
Company pension

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Internal department liaison
Databases
Analysis skills
BRC Global Standard
Product development
HACCP
Team management
Risk management
BRCGS standards
Computer skills
Project leadership
Project management experience
Communication skills

Full job description

So, what will I be doing?

*Internal Applications Only*

At Yeo Valley, we're more than just an organic dairy company – we're a community rooted in the land, committed to sustainability, and passionate about producing quality food that nurtures people and planet.

We are looking for a Senior Innovation Manager to join our Central Development Team on a full time basis (40 hours per week - Monday - Friday), This role is located at our Newton Abbot site. This is an essential role in the co-ordination of the Innovation Development team to deliver multi customer product launches across multi categories to enable best-in-class innovation for our customers.

Under the direction of the Head of Product- Own label, the Senior Innovation Manager will be responsible for the leadership of the Innovation Development function at Yeo Valley. This role is required to empower, lead & prioritise the workload of the innovation function, to successfully launch & evaluate the new & existing products within the categories of ice cream and desserts, ensuring innovation team delivers the strategic demand pillar plans with rigor and pace.

This individual will work collaboratively with senior leadership peers from across the business to deliver best in class, trend setting, insight led innovation concepts that are aligned with customer & business strategies.

The role requires the ability to oversee the development process with the customer and the internal functions from Gate 0 to 2 kitchen approval.

Using advanced project management skills to solve complex problems and deliver highly complex projects:

Encourage creative and WOW innovation that pushes boundaries
Make “Better Impacts” through innovative product & new technologies
Lead Capital Projects

This role is critical in shaping the future of the Yeo Valley Product Portfolio.

Key responsibilities will include:

Empower and lead Yeo Valley Innovation Development and be the senior contact for all internal and external projects associated with Innovation Development
Lead the Innovation Team for all NPD projects from Gate 0 approval to Gate 2 and to identify potential platforms for new food opportunities, ensuring the relevant stakeholders are involved at the right stage and aligned, including chairing gate meetings and embedding best practice.
Lead oversight and accountability for multiple project critical paths across multiple timelines, including project and stakeholder management, identifying risks and developing mitigation strategies to ensure launches are delivered on time & in full across the portfolio
To work collaboratively with Head of Process, R&D Team, Technical, Sourcing and Operations teams on new products, raw materials, packaging & factory processes
Drive a passion for food and creativity to support NPD Pipeline planning for the future and getting ahead of the curve
To drive down all aspects of Direct/Indirect costs to make a continual and sustainable improvement in profitability in areas that can be impacted by clever concept development. Influence other departments to adopt best in class procedures and ways of working
Accountability of the teams performance to meet BRC and ISO accreditation standards adopted by the business and legislative standards
Have overall accountability of the results and performance of Innovation Development with regards to NPD success and reaching targets/objectives

Sounds interesting, what do I need?

Essential:

Technical Skills – Expertise in product trends, foodie vision
Project Management - Experience in managing multiple product development projects simultaneously, with a focus on meeting deadlines and managing resources effectively
Knowledge of Ingredients - Strong understanding of the functional properties of yogurt, desserts & ice cream
Teamwork – Ability to work well with a collaborative, cross-functional team environment and lead in own area of expertise. Ability to encourage & lead within own team
Problem solving – Excellent troubleshooting skills and ability to analyse complex technical challenges & implement solutions. Support & mentor team members to reach solutions
Communication - Excellent verbal & written communication skills with the ability to present ideas and data clearly to technical & non-technical stakeholders

Qualifications:

Food qualification or previous food manufacturing or catering experience
Minimum 8 years of experience in a food NPD role, preferably within dairy, desserts or ice cream. Essential people management experience

Desirable Skills:

Industry Knowledge - Strong knowledge of Brands, values & processes as adopted by the retailers. Working knowledge of relevant legislation criteria and food production industry standards/HACCP
Large Scale Capital Projects - Ideally experience in managing or supporting

Personal Attributes:

Detail-Oriented – Meticulous attention to detail in both product development and documentation
Adaptability – Able to work in a fast-paced environment and adjust to changing priorities & project timelines. Resilience and supporting others is key
Analytical Thinker – strong, analytical skills, capable of interpreting data to guide decision-making processes
Tenacious & “can do” attitude
Self-driven with a growth mindset & can use initiative
Desire and ability to influence & drive change
Hands on & practical approach to working
Good IT skills - Microsoft and database systems
Influential - Ability to pull cross functional teams in one direction with right level of data and detail to make decisions

Why should I join the family?

We’re independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1900 staff and produce more than 25% of the UK’s packaged yogurt.

We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer. It goes without saying that you'll have access to free parking. You'll also receive the following:

Competitive holiday allowance
non-contributory pension scheme
life cover
healthcare cash back plan
cycle to work scheme
subsidised Yeo Valley products and services
preferential rates with our partners
learning and development opportunities; we’re committed to ensuring all of our employees have the chance to grow

Our closing dates are a guide for when the application window should close, although we may close the advert sooner if we can. So, we recommend you get your application in straight away – and don’t miss the opportunity to join us!

Unfortunately, we’re not able to provide employment sponsorship to candidates at this moment in time.

Please note that Yeo Valley do not accept speculative agency applications; we will only accept applications from preferred suppliers that have been submitted to us via our recruitment portal at the point of instruction.

Quick apply

Refine Your Search

head of customer service jobs in newton abbot, dev

Senior Innovation Manager - (Internal Applicants Only)

eCommerce Trading Assistant

Front of House Team Leader – Jack’s Patch

House Services Coordinator (Part Time)

AREA MANAGER

Ranger - Dartmoor (West)

House Services Coordinator

ECOMMERCE TRADING ASSISTANT

Guest Experience Lead

Built Environment Administrator

Bar staff / 2700 - The Richard Hopkins, Newton Abbot

Customer Service Supervisor

Head of Software Development

Head of Reliability & Performance Transformation

Floor staff / 2700 - The Richard Hopkins, Newton Abbot

Content Creator

Luxury Showroom Manager

Independent Living Manager

Kitchen staff / 2700 - The Richard Hopkins, Newton Abbot

Accounts and Admin Assistant

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