Entry level customer service representative Work, Jobs in Newton Aycliffe, Eng (with Salaries)

Customer Success Associate
Mobile Rocket —Newton Aycliffe
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- English
- In-person
- Free parking
Quick apply
2d

Other jobs to consider

Find your next job by exploring related positions.

Customer Success Associate
Mobile Rocket —Newton Aycliffe
You will help customers through an efficient inbox workflow, proactively reduce support demand by creating *Help Centre content* (FAQs and videos), and use…
£25,000 - £30,000 a year
Quick apply
2d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
Proactively communicate with customers to resolve issues that may occur with customer deliveries. Willingness to go the extra mile to help customers and…
£27,275 a year

I want to receive the latest job alerts for entry level customer service representative in newton aycliffe, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level customer service representative jobs near newton aycliffe, eng

Business Manager jobs in London

It Manager jobs in London

Customer Success Manager jobs in Gravesend

Customer Success Manager jobs in Birmingham

Customer Success Manager jobs in Lancashire

Customer Success Manager jobs in Peterborough

Customer Success Associate

Mobile Rocket -
Newton Aycliffe

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
2 days ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Salesforce
English
B2B
Customer support
SaaS

Full job description

About the role

Entry-level executor to scale our customer success engine. You will help customers through an efficient inbox workflow, proactively reduce support demand by creating Help Centre content (FAQs and videos), and use product data to identify and flag Product Qualified Leads (PQLs) for upselling—working under direct mentorship.

Key responsibilities

Inbox management
Own and manage the customer support inbox (triage, categorise, respond, and escalate when needed)
Ensure fast, accurate, and helpful written responses with excellent customer experience
Maintain consistent documentation of conversations and outcomes
Help Centre content to deflect tickets
Build and maintain Help Centre guides including:
Written FAQs
Short how-to video scripts or video-based resources
Identify recurring issues from support conversations and translate them into scalable content
Continuously improve content quality to reduce repeat tickets
Product data & PQL tracking
Track product usage and engagement signals using basic data literacy
Flag Product Qualified Leads (PQLs) based on pre-defined criteria to support upsell opportunities
Provide clear updates to internal teams on trends, readiness, and accounts showing “green lights”
Process-driven execution
Follow and improve existing workflows for support, knowledge base updates, and lead flagging
Maintain accurate records and ensure learnings feed into improved processes
Learning under mentorship
Work closely with a mentor to develop technical curiosity, customer success judgement, and operational excellence
Quickly apply feedback to responses, content, and reporting

What you’ll bring

1–2 years’ experience in B2B SaaS customer support or customer success (ideal)
Outstanding written English with strong grammar, clarity, and tone
High technical curiosity and ability to learn product workflows quickly
Basic data literacy (comfortable using product/CRM data and simple reporting concepts)
Highly organised and process-driven; strong attention to detail
Ambitious doer mindset—eager to execute, improve, and learn in a direct-mentorship environment

Success in the role (how you’ll be measured)

Support inbox responsiveness and quality of written resolutions
Growth and quality of Help Centre content that reduces repeat tickets
Accuracy and usefulness of PQL flags and updates
Consistency in process execution and continuous improvement based on feedback

Location

Newton Aycliffe, County Durham

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

entry level customer service representative jobs in newton aycliffe, eng

Customer Success Associate

Other jobs to consider

I want to receive the latest job alerts for entry level customer service representative in newton aycliffe, eng

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected