Housing associate Work, Jobs in Newton Le Willows, Msy (with Salaries)

Resident Services Associate
Colby River —Liverpool
- £28,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Management Training Associate - Housing
Salford City College —Salford
- £48,331 - £52,977 a year
- Full-time
- Military
- Free parking
- Annual leave
10d
Director, Operations Training & Workforce Development
Metropolitan Council —Heywood
- £134,971.20 - £219,128.00 a year
- Weekend availability
- Master's degree
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
7d
Associate Director - PMQS
Gateley —Manchester
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
VacancyTitle: Senior Resident Service Associate
Grainger plc —Manchester
- Full-time
- Remote
- Annual leave
4d
VacancyTitle: Health and Safety Advisor
Grainger plc —Manchester
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
VacancyTitle: Facilities Coordinator
Grainger plc —Salford
- Part-time
- Remote
- Microsoft Outlook
- Communication skills
Paralegal or Associate
Shoosmiths —Manchester
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
Analyst
Shawbrook —Manchester
- Full-time
- Accounting
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
8d
Rail Facilities Engineer (Principal Engineer, Sr Engineer, Engineer, Associate Engineer)
Metropolitan Council —Heywood
- £74,131 - £156,624 a year
- Full-time
- Microsoft Word
- Bar
- Microsoft Excel
- Employee assistance programme
- Life insurance
Associate - Residential Sales
Trowers & Hamlins —Manchester
- Full-time
- Hybrid work
Quick apply
Principal Financial Analyst
Metropolitan Council —Heywood
- £41.34 - £75.30 an hour
- Full-time
- Hybrid work
- Microsoft Access
- Word processing
- Bachelor's degree
- Employee assistance programme
- Life insurance
Planning Strategy Consultant (Planning Analyst)
Metropolitan Council —Heywood
- £46.40 - £56.70 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Life insurance
1d
Solicitor/Associate - Banking and Finance
Anthony Collins Solicitors —Manchester
- Hybrid work
- Banking
14d
Social Housing Litigation Solicitor (Leasehold)
Forbes Solicitors —Preston
- Full-time
- Business development
- Supervising experience
- Annual leave
- Employee discount
Principal / Associate Environmental Consultant
Pell Frischmann —Manchester
- Full-time
- Hybrid work
- Assembly
- Analysis skills
- Organisational skills
Senior Associate - Property Disputes (Residential Leasehold Management)
Trowers & Hamlins —Manchester
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
Quick apply
Associate Building Surveyor
Ridge & Partners LLP —Salford
- Full-time
- Leadership
- Communication skills
Solicitor/Associate - Banking and Finance
Anthony Collins —Manchester
- Hybrid work
- Banking
Quick apply

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Resident Services Associate

Colby River
Liverpool

Quick apply

Job details

£28,000 - £29,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Facilities management
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are pleased to offer an opportunity to join our team as a Resident Services Associate, forming part of the on-site Resident Services Team. This role is central to delivering an exceptional resident experience and will act as one of the first points of contact for residents and their guests across our developments.

You will play a key role in creating a welcoming, safe, and community-focused environment, supporting residents throughout their tenancy journey while ensuring high standards of customer service, operational efficiency, and compliance. This is a varied, hands-on role that combines customer service, leasing support, and day-to-day building operations.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
45 hours per week across 5 days, Monday to Saturday. Some Saturday working will be required. Shifts are 8 hours in length and are scheduled between 8:00am and 7:00pm.

Key Responsibilities

Customer Service & Resident Engagement

Deliver a consistently high standard of customer service to residents and guests
Act as a first point of contact for all resident enquiries, resolving or escalating as appropriate
Proactively gather and respond to resident feedback, actioning requests where possible
Manage incoming and outgoing post and parcels
Coordinate bookings and ensure presentation of resident amenity spaces
Handle noise complaints and escalate where necessary
Support the creation of a strong community through resident engagement, events, and communication initiatives
Assist with resident communications, including social media and resident portals
Support and deliver resident events, open days, and third-party service offerings
Review customer feedback and surveys, identifying opportunities for continuous improvement

Leasing Support

Conduct property and apartment viewings for prospective residents
Assist in qualifying enquiries and supporting the leasing process
Ensure applicants meet compliance requirements, including Right to Rent and KYC checks
Coordinate move-ins, including inventories, meter readings, and key handovers
Manage parking allocations and maintain accurate records
Support tenancy inspections (mid-term and check-out) and action inventory feedback
Assist with rent and parking charge collection in line with credit control processes

Safety, Maintenance and Admin

Log and monitor maintenance issues, ensuring timely resolution in line with service levels
Liaise with the Facilities Management team to prioritise and close repair requests
Conduct regular security walks and building inspections
Ensure the building remains secure and compliant at all times
Support health & safety compliance, including system testing and amenity checks (e.g. gym)
Maintain accurate records of contractor visits, permits to work, and daily activity logs
Ensure communal areas are well-maintained, clean, and presentable

About You

We are looking for an enthusiastic, customer-focused individual with a proactive approach and a passion for delivering outstanding resident experiences. You will be confident engaging with a wide range of people, able to handle queries professionally, and capable of managing challenging situations with a calm and solutions-focused mindset.

You will be highly organised, able to prioritise effectively, and comfortable working in a fast-paced environment where no two days are the same. A positive attitude, strong communication skills, and the ability to work both independently and as part of a team are essential. You will take pride in your work, maintain a professional appearance, and consistently strive to improve both your own performance and the overall resident experience.

Desirable

Experience in residential lettings, property management, or Build-to-Rent (BTR)
Knowledge of tenancy processes, compliance (Right to Rent, KYC), and inventories
Familiarity with property management systems or booking platforms
Industry qualifications (e.g. ARLA, IRPM) or willingness to work towards them
Understanding of health & safety or facilities management processes

Essential

Previous experience in a customer-facing role, ideally within property, hospitality, or a similar environment
Excellent communication and interpersonal skills
Strong organisational skills with the ability to manage multiple tasks
Ability to remain calm and professional when handling complaints or challenging situations
Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using systems and databases
Strong attention to detail and ability to follow processes and compliance requirements

What We Offer

Competitive salary of up to £29k
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

housing associate jobs in newton le willows, msy

Resident Services Associate

Project Coordinator

Management Training Associate - Housing

Director, Operations Training & Workforce Development

Associate Director - PMQS

VacancyTitle: Senior Resident Service Associate

VacancyTitle: Health and Safety Advisor

VacancyTitle: Facilities Coordinator

Paralegal or Associate

Analyst

Rail Facilities Engineer (Principal Engineer, Sr Engineer, Engineer, Associate Engineer)

Associate - Residential Sales

Principal Financial Analyst

Planning Strategy Consultant (Planning Analyst)

Solicitor/Associate - Banking and Finance

Social Housing Litigation Solicitor (Leasehold)

Principal / Associate Environmental Consultant

Senior Associate - Property Disputes (Residential Leasehold Management)

Associate Building Surveyor

Solicitor/Associate - Banking and Finance

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