Technical support Work, Jobs in Newtownabbey, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
IT Specialists - ICT Level 3
Northern Ireland Civil Service —Belfast
- £30,458 - £31,097 a year
5d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
IT Technical Support Specialist
Omexom UK —Belfast
- Continuous improvement
- Mentoring
- Computer networking
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Weekend availability
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Applications Support Technical Lead Analyst - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
ICT Support Officer (Temporary for 12 Months)
Choice Housing —Belfast
- £32,913 - £42,964 a year
- Temporary
- Hybrid work
- Annual leave
- Flexible schedule
4d
Senior Technical Support Engineer
Cloudsmith —Belfast
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Software development
- Annual leave
3d
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Maintenance
- AWS
- Work from home
- Employee assistance programme
Quick apply
Desktop Support Engineer
Alexander Mann Solutions (AMS) —Belfast
2d
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Custody Support - Application Support Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
German speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- English
- Computer networking
- Annual leave
Quick apply
Business Service Desk Agent, Deloitte Digital, T&T Solutions
Deloitte —Belfast
- Overtime
- Hybrid work
- Communication skills
Global Financial Crimes Specialist â€“ IT SPOC
Bank of America —Belfast
- Full-time
- Computer networking
- Organisational skills
- Communication skills
Product Support Specialist – Digital Transformation
Almac Group —Craigavon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
11d
ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)
Version 1 —Belfast
- Weekend availability
- Computer Science
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply

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technical support jobs near newtownabbey, ant

Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in newtownabbey, ant

Technical Support Engineer

IT Specialists - ICT Level 3

2nd Line Support Consultant

IT Technical Support Specialist

Technical Support Engineer II

ASPIRE Global Service Centre – Support Analyst

Support Analyst - IS Business Services

IT Helpdesk Analyst Tier 1

Applications Support Technical Lead Analyst - Vice President

ICT Support Officer (Temporary for 12 Months)

Senior Technical Support Engineer

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Desktop Support Engineer

Options Graduate & Placement Programme

Custody Support - Application Support Technical Lead - Vice President

German speaking Support Specialist

Business Service Desk Agent, Deloitte Digital, T&T Solutions

Global Financial Crimes Specialist â€“ IT SPOC

Product Support Specialist – Digital Transformation

ASPIRE Global Service Centre – Service Desk L1/L2 Team Leader (Belfast)

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