Customer care team leader Work, Jobs in Nir (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Team Leader
Card Factory —Downpatrick
- £13 an hour
- Customer service
- Leadership
People & Service Team Leader
River Island —Belfast
- Part-time
- Customer service
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Team Leader/Supervisor
Lislea Retail Limited/Maxol Spar Fortwilliam —Belfast
- £13.50 - £14.00 an hour
- Full-time
- Merchandising
- Supervising experience
- POS
Quick apply
Team Leader - Drumahoe
Henderson Group —Derry
- £14.63 an hour
- Full-time
- Customer service
- Continuous improvement
- Training & development
- Employee assistance programme
- Employee discount
Team Leader - Manse Road
Henderson Group —Newtownabbey
- £14.63 an hour
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
8d
Team Leader - Cohannon
Henderson Group —Dungannon
- £14.63 an hour
- Full-time
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Team Leader - Ballygowan
Henderson Group —Newtownards
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Team Leader - Crossgar
Henderson Group —Crossgar
- £14.63 an hour
- Weekend availability
- Customer service
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Retail Store Supervisor/Team Leader
Mamas & Papas —Belfast
- Full-time
- Customer service
- Team management
- Employee discount
Quick apply
VM Team Manager
Matalan —Belfast
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
10d
Cafe Team Leader
Tesco UK —Glengormley
- £14.12 an hour
- Full-time
- Hospitality
- Sales
- Customer service
3d
25-35hr Ice Cream & Coffee Team Leader
Indulge Dessert Bars Ltd —Castlerock
- Part-time
- Serving
- Hospitality
- Bar
- Employee discount
- Flexible schedule
Quick apply
10d
Key Lead - The Boulevard, Hollister
Hollister —Banbridge
- POS
- Communication skills
- Store discount
- Employee discount
Front of House Team Leader - Pret a Manger
Carebrook Ireland —Belfast
- £13.85 an hour
- Hospitality
- Customer service
- Supervising experience
Quick apply
10d
Lead Generation Executive
Radius Limited —Belfast
- Full-time
- CRM software
- Business development
- Analysis skills
Quick apply
2d
Lead Food Manager
Sainsbury's —Belfast
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
12h
Lead Product Marketing Manager – Application Security
Thales —Belfast
- Full-time
- Communication skills
- Annual leave
- Employee discount
6h
L'Oréal Luxe Multi-Brand Team Manager, House of Fraser Belfast (37.5 Hours)
l'Oréal —Belfast
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
1d

I want to receive the latest job alerts for customer care team leader in nir

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

customer care team leader jobs in nir

Team Leader - Customer Service

Team Leader

People & Service Team Leader

Team Leader/Supervisor

Team Leader - Drumahoe

Team Leader - Manse Road

Team Leader - Cohannon

Sales Team Leader

Team Leader - Ballygowan

Team Leader - Crossgar

Retail Store Supervisor/Team Leader

VM Team Manager

Cafe Team Leader

25-35hr Ice Cream & Coffee Team Leader

Key Lead - The Boulevard, Hollister

Front of House Team Leader - Pret a Manger

Lead Generation Executive

Lead Food Manager

Lead Product Marketing Manager – Application Security

L'Oréal Luxe Multi-Brand Team Manager, House of Fraser Belfast (37.5 Hours)

I want to receive the latest job alerts for customer care team leader in nir

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected