About Us
At Hailey Black School of Dance, we're passionate about creating a safe, welcoming environment where every child feels seen, supported and valued.
We believe dance is about so much more than learning steps. It's about building confidence, creating friendships and helping children develop into kind, resilient and hardworking young people.
Our mission is simple:
Where talent thrives, confidence shines and fun rules.
As our school continues to grow, we're looking for an organised, proactive and friendly person to help deliver an exceptional experience for our families and support the day-to-day running of the business.
About the Role
This role is perfect for someone who loves organisation, enjoys helping people and takes pride in making sure everything runs smoothly behind the scenes.
You'll become a key part of the HB team, helping to ensure our students, parents and teachers receive outstanding support every day.
No two days will be the same.
Responsibilities
- Managing parent enquiries via email and phone.
- Welcoming new families and supporting the enrolment process.
- Managing trial bookings and student records.
- Updating our ClassForKids system.
- Supporting costume orders and theatre show administration.
- Monitoring registers and attendance records to help provide support where needed.
- Assisting with events, performances and holiday camps.
- Ordering resources and helping keep the school organised.
- Helping maintain high levels of customer care and family engagement.
- Supporting the Director with day-to-day operations and projects.
- Identifying ways to improve systems and make processes more efficient.
We're Looking For Someone Who...
- Loves being organised.
- Enjoys helping people.
- Communicates confidently and professionally.
- Is proactive and takes initiative.
- Has excellent attention to detail.
- Can prioritise a busy workload.
- Enjoys solving problems.
- Wants to be part of a supportive team.
- Takes pride in delivering excellent customer service.
Essential
- Excellent written and verbal communication skills.
- Strong organisational skills.
- Good IT skills.
- Ability to work independently.
- Excellent attention to detail.
- Friendly, positive and approachable manner.
Desirable
- Experience in administration or customer service.
- Experience using booking or CRM systems.
- Experience working in education, dance, performing arts or children's activities.
- Social media experience (an advantage but not essential).
What We Offer
- A supportive and friendly team.
- Flexible working arrangements.
- Ongoing training and development.
- The opportunity to play a key role in a growing business.
- A varied role where no two days are the same.
- The chance to genuinely make a difference to the experience of hundreds of families.
The Person We're Looking For:
This role is much more than administration.
We're looking for someone who cares about people, loves creating great experiences and enjoys bringing calm and organisation to a busy environment.
You'll be the friendly face and reassuring voice behind many of our families' interactions with HB, helping us deliver the high standards of care and professionalism we're known for.
If you're passionate about organisation, customer service and making a real difference behind the scenes, we'd love to hear from you.
Hours
Approximately 4-10 hours per week initially, with flexibility around when these hours are worked. There is potential for the role to grow as the school continues to expand. Some evening and weekend attendance will occasionally be required to support performances, events and holiday camps.
Job Types: Part-time, Permanent, Freelance, Graduate
Pay: £13.00-£20.00 per hour
Benefits:
- Employee mentoring programme
- On-site parking
Application question(s):
- Why do you want to work at the Hailey Black School of Dance?
Work Location: Hybrid remote in Normanton WF6 2NJ
