Scheduler administrator Work, Jobs in Northampton, Eng (with Salaries)

Costing Administrator
Mitie —Northampton
- Full-time
14d

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Central Operations Administrator
Mitie —Northampton
Applying the clients SOR's for specified customers and Follow the Companies Business Management System to achieve 100% compliance.
14d
Costing Administrator
Mitie —Northampton
Utilising correct SOR's for specified customers. Excellent customer relationship skills with professional telephone manner.
14d

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Costing Administrator

Mitie -
Northampton

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Job details

Permanent | Full-time
14 days ago

Full job description

Job objectives and responsibilities

Build and maintain effective professional customer relationships and communications.
Help manage customer service delivery and communications as part of the service department.
Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
Updating relevant customer records on system database

To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
Costing all jobs efficiently to avoid financial issues.

All admin duties completed within timely manner.
Respond to any client queries relating to job updates.
Adhoc duties assisting with service desk, small works admin as and when required.

Main duties

Processing and maintaining customer records.
Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible
Costing all jobs completed by engineers/subcontractors from previous days.
Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
Utilising correct SOR's for specified customers
Uploading certificates and updates on web portals or via email
Checking and ensuring all certificates are to standards that are acceptable.
Reading all job notes to ensure the job is fully completed before costing.
Updating any asset spreadsheet/documentation where required
Obtaining relevant uplifts for purchase orders to avoid any invoice queries.
Dealing with any financial queries to avoid invoice queries.
Liaising between internal departments to resolve any customer issues.
Distributing follow-on calls from engineer's PDA's to relevant teams/schedulers.
Update Systems application with customer information, logging calls – ensuring all information is present and correct to assist others in the department.
Obtain purchase orders for remedial works carried out.
Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
Excellent attention to detail
Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.

Carry out any other duties as requested by Management.

Person Specification

Excellent customer relationship skills with professional telephone manner
Team player who is capable of working autonomously in supporting service team and customer queries
Advanced communication and organisational abilities
Familiar with Microsoft applications, preferably advanced
Commercially astute, used to a contract operating environment with SLA's and KPI's
Enthusiasm in a growing and customer focused environment

Passion for exception customer service delivery

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Costing Administrator

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