Call handler Work, Jobs in Norwich, Eng (with Salaries)

Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Weekend availability
- Hybrid work
- Communication skills
- Free parking
- Annual leave
10d
Emergency Call Handler - Part-Time
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Communication skills
- Free parking
- Paid training
3d
Trainee Motor Claims Handler
Ignite Insurance Systems —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
21h
Third-Party Capture Claims Handler
Ignite Insurance Systems —Norwich
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
21h
Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Third-Party Capture Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Trainee Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Motor Claims Handler
Ignite Insurance Systems —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
21h
Experienced Motor Claims Handler
Ignite Insurance Systems —Norwich
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
21h
Technical Claims Handler/Senior Claims Handler - Global/Specialty Insurance
Marsh —Norwich
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Communication skills
Experienced Motor Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Telecare Team Leader
Careline365 —Norwich
- £30,000 - £32,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Annual leave
2d

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Emergency Call Handler - Nights

Careline365 -
Norwich

Apply Now

Job details

Permanent
£13.31 an hour

Benefits

Company pension
Tech scheme
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction
Communication skills

Full job description

EMERGENCY CALL HANDLER - Nights

Your Hello Could Change Everything
Imagine answering a call that turns worry into relief — or even saves a life. That’s the power of hello at Careline365.

As an Emergency Call Handler, you’ll be the calm voice and reassuring presence for vulnerable clients when they need help the most. Every call matters, and every response makes a difference.

If you’re empathetic, attentive, and ready to make an impact, this is your chance to truly help your community.

Please click on the icon to listen to the types of calls that you may be dealing with here!

Hours: 35 hours per week

Shift pattern: You will be working 4 days between Monday and Sunday. The hours you'll be working are from 22:00 to 06:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.

Salary: £24,224.20 per annum (£13.31 per hour)

Location: Hybrid - Norwich

Start Date: 5th October 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

You need to be able to commit to 3 weeks of Full Time Training, Monday - Friday 09:30 - 17:00

For this role, you need 5mpbs upload and 15mpbs download internet speed

Perks

217 hours holiday rising to 231 with length of service. This includes bank holidays that you will work (if rotated).
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% employers contribution
Smart Tech scheme

ABOUT YOU

We're looking for someone who is calm, compassionate and able to remain professional when dealing with customers who may be distressed or vulnerable. You'll enjoy helping others, have excellent communication skills and be confident making decisions in a fast-paced environment.

To be successful in this role, you'll:

Have experience dealing directly with customers or members of the public.
Be an excellent communicator, both verbally and in writing.
Remain calm under pressure and able to handle sensitive situations with empathy.
Have strong attention to detail and be comfortable using multiple computer systems.
Be organised, reliable and able to follow established processes and procedures.
Work well as part of a team while also being able to use your own initiative.
Be flexible to work shifts, including evenings, weekends and bank holidays as part of a 24/7 operation.
Have a positive, can-do attitude and a genuine passion for providing outstanding customer service.

Previous experience in a call centre, contact centre, emergency response, healthcare, customer service or telecare environment would be beneficial, but is not essential as full training will be provided.

THE ROLE

As an Emergency Call Handler, you will be the first point of contact for elderly and vulnerable customers who rely on our service for safety, reassurance and support. You will answer incoming emergency alarm calls, assess situations quickly and calmly, and take the appropriate action to ensure our customers receive the help they need. Based in our Norwich Alarm Receiving Centre, you will play a vital role in providing a 24/7 monitoring service that helps people maintain their independence and live safely in their own homes.

Working in a fast-paced environment, you'll use excellent communication skills, empathy and problem-solving abilities to support customers during a wide range of situations. You'll liaise with emergency services, responders, family members and colleagues when required, ensuring all calls are handled professionally, accurately and in line with established procedures.

This is a rewarding opportunity for someone who enjoys helping others, remains calm under pressure and is passionate about delivering outstanding customer service. Full training will be provided, with the opportunity to develop your skills within a supportive and dedicated team.

OUR RECRUITMENT PROCESS

We're excited you're interested in joining us! To help us find the best fit for both the role and our team, we've designed a recruitment process that's engaging, fair, and gives you plenty of opportunities to showcase your skills, experience, and personality along the way.

Here's what you can expect:

CV Screening We'll start by reviewing your experience, skills, and qualifications to see how they align with the role requirements.

TestGorilla Assessment (Approx. 20 minutes) Complete a short online assessment designed to evaluate the key skills and capabilities needed for the role. It's a great opportunity to show us what you can do!

Informal Chat A relaxed conversation where we can get to know each other better. We'll discuss your background, career aspirations, and answer any questions you have about the role and life at our company.

Thomas Assessment (Approx. 1 hour) This behavioural assessment helps us understand your natural working style, communication preferences, and strengths. There are no right or wrong answers—we simply want to learn more about what makes you, you!

Role Play Interview (Approx. 30 minutes) Our final stage is an interactive role-play and interview session. This gives you the chance to demonstrate how you'd approach real-life scenarios relevant to the role, while also meeting more of the team.

READY TO APPLY

If you are interested in this role please follow upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!

OTHER INFORMATION

This is an exciting time at Careline365- we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

Refine Your Search

call handler jobs in norwich, eng

Emergency Call Handler - Nights

Emergency Call Handler - Full Time

Emergency Call Handler - Part-Time

Trainee Motor Claims Handler

Third-Party Capture Claims Handler

Motor Claims Handler

Third-Party Capture Claims Handler

Trainee Motor Claims Handler

Motor Claims Handler

Experienced Motor Claims Handler

Technical Claims Handler/Senior Claims Handler - Global/Specialty Insurance

Experienced Motor Claims Handler

Telecare Team Leader

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EMERGENCY CALL HANDLER - Nights

You need to be able to commit to 3 weeks of Full Time Training, Monday - Friday 09:30 - 17:00

Perks

ABOUT YOU

THE ROLE

OUR RECRUITMENT PROCESS

READY TO APPLY

OTHER INFORMATION

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