Call handler call Work, Jobs in Norwich, Eng (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- Computer literacy
- First Aid Certification
Quick apply
Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Trainee Motor Claims Handler
Verisk —Norwich
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Emergency Call Handler - Nights
Careline365 —Norwich
- £13.31 an hour
- Full-time
- Hybrid work
- Customer service
- Employee assistance programme
- Employee discount
5d
Third-Party Capture Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
12d
Experienced Motor Claims Handler
Verisk —Norwich
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
Claims Handler/Senior Claims Handler
Marsh —Norwich
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Communication skills
Skilled & Production Operatives Days
Pilgrim's Europe —Attleborough
- £13.60 - £15.26 an hour
- Full-time
Quick apply
Production & Skilled Operatives
Pilgrim's Europe —Attleborough
- £13.60 - £15.26 an hour
- Full-time
Quick apply

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Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
Triage
Mentoring junior staff
First aid
Emergency management
First Aid Certification
Mentoring
Data entry
IT
Typing
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

Refine Your Search

call handler call jobs in norwich, eng

Emergency Call Handler

Motor Claims Handler

Trainee Motor Claims Handler

Emergency Call Handler - Nights

Third-Party Capture Claims Handler

Experienced Motor Claims Handler

Claims Handler/Senior Claims Handler

Skilled & Production Operatives Days

Production & Skilled Operatives

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