Learning and development specialist Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
People Assistant
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
13d
Learning and Development Coordinator
East Suffolk Services Limited —Lowestoft
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
- Life insurance
3d
AUM : Learning, Skills & Employment - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
4d
NIDAS Assistant Service Manager
Leeway Domestic Violence & Abuse Services —Norwich
- £36,793 a year
- Full-time
- Public speaking
- Microsoft Office
- Supervising experience
Quick apply
Student Health Visitor
Suffolk County Council —Lowestoft
- £34,434 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
Health Visitor
Suffolk County Council —Lowestoft
- £40,777 - £47,054 a year
- Full-time
- Communication skills
- Nursing
- Annual leave
Business Adviser (Innovation)
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Hybrid work
- English
- Travel
- Employee discount
- Gym membership
11d
SEN Education and Engagement Specialist
Fresh Start in Education —Norwich
- £25 - £35 an hour
- School
- Employee discount
Quick apply
Specialist Housing Project Manager 10798
Norfolk County Council —Norwich
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
11d
Dependency and Recovery Worker
Change Grow Live —Norwich
- £28,557.79 - £32,802.41 a year
- IT
- Communication skills
- Annual leave
- Employee assistance programme
5d
Return to Social Work - Childrens
Norfolk County Council —Norwich
- £34,000 - £46,000 a year
- Full-time
- Remote
- Travel
- Relocation assistance
- Annual leave
Programme Manager - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
1d
Service and Support Analyst
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
Domestic Abuse Worker
Suffolk County Council —Lowestoft
- £34,434 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
7d
Practice Consultant – Social Worker 10964
Norfolk County Council —Norwich
- £34,000 - £48,227 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
19h
Child Protection Expert
Norfolk County Council —Norwich
- £50,166 - £54,277 a year
- Full-time
- Hybrid work
- Childcare
- Management
- Master's degree
- Employee discount
- Gym membership
11d
Senior Mental Health Assistant Practitioner
East of England Community Health and Care NHS Trust (Cambridgeshire) —Norwich
- £32,073 - £39,043 a year
- Part-time
- Management
- Maintenance
- Communication skills
11d
Psychological Therapist
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Travel
- Patient care
- Annual leave
- Employee discount
Specialist Support Coach - Housing
Orbit Group —Norwich
- £29,000 - £32,137 a year
- Leadership
- Communication skills
12d

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learning and development specialist jobs near norwich, eng

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

learning and development specialist jobs in norwich, eng

Quality Assurance and Training Specialist

People Assistant

Learning and Development Coordinator

AUM : Learning, Skills & Employment - HMP / YOI Norwich

NIDAS Assistant Service Manager

Student Health Visitor

Health Visitor

Business Adviser (Innovation)

SEN Education and Engagement Specialist

Specialist Housing Project Manager 10798

Dependency and Recovery Worker

Return to Social Work - Childrens

Programme Manager - HMP / YOI Norwich

Service and Support Analyst

Domestic Abuse Worker

Practice Consultant – Social Worker 10964

Child Protection Expert

Senior Mental Health Assistant Practitioner

Psychological Therapist

Specialist Support Coach - Housing

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