Junior engineer Work, Jobs in Norwich, Nfk (with Salaries)

Internal Opportunity: Junior Engineering Support Tier 3
Epos Now —Norwich
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Continuous improvement
Software Developer I
CPI Card Group —Norwich
- Computer Science
- Master's degree
- Bachelor's degree
Software Engineer IC3
Epos Now —Norwich
- £28,000 - £35,000 a year
- Full-time
- Databases
- APIs
Junior Service Delivery Manager
Ericsson —Norwich
- Computer Science
- Engineering
- English
Maintenance Engineer
Barley Chalu Limited —Wymondham
- £40,000 - £50,000 a year
- Overtime
- Schematics
- Programmable logic controllers
- In-person
- Free parking
Quick apply
Software Developer II
CPI Card Group —Norwich
- Software troubleshooting
- Master's degree
- Bachelor's degree
Staff Engineer
Epos Now —Norwich
- £62,000 - £72,000 a year
- Full-time
- Mentoring
- Communication skills
Project Manager
OEG Offshore Technology Ltd —Lowestoft
- From £40,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
4d
Highways Engineer
WSP —Norwich
- Hybrid work
- Civil engineering
- Project management
- Mentoring
Air Conditioning Installation Engineer
Pitkin & Ruddock —Lowestoft
- Full-time
- Customer service
- Maintenance
- Mentoring

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Internal Opportunity: Junior Engineering Support Tier 3

Epos Now -
Norwich

Apply Now

Job details

Full-time
£28,000 - £32,000 a year

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Ticket management
Internal department liaison
Technical support
Analysis skills
Continuous improvement
Technical writing
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Debugging

Full job description

Engineering Support Specialist

Do you love solving technical challenges, collaborating with talented teams, and making a real impact on products used by customers every day? We're looking for an Engineering Support Specialist to join our team and help bridge the gap between Support, Engineering, and Product.

In this role, you'll investigate complex technical issues, work alongside engineering teams to drive defect resolution, and continuously improve the way we support our products. You'll play a key role in ensuring issues are understood, prioritised, and resolved quickly while helping shape better processes, documentation, and product improvements.

What You'll Be Doing

️ Investigate & Resolve Issues

Tackle technical issues escalated from our Tier 2 Support team.
Resolve issues wherever possible without engineering intervention.
Coordinate with engineering teams to ensure more complex issues are addressed quickly.

Analyse & Reproduce Defects

Investigate issues from multiple sources.
Reproduce defects and provide software engineers with clear, detailed reproduction steps.
Ensure defect tickets contain everything needed for fast and effective investigation.

Collaborate Across Teams

Partner with domain tribes and service teams to ensure issues reach the right people.
Help drive timely defect resolution across the business.
Keep communication flowing between Support, Engineering, and Product.

Keep Everyone Informed

Communicate clearly with stakeholders throughout the lifecycle of an issue.
Provide timely progress updates and set clear expectations.
Ensure customers and internal teams always know where things stand.

Drive Product Improvements

Identify recurring issues and trends.
Share insights with the Head of Engineering Support and Product teams.
Help influence future product enhancements and reduce repeat issues.

Build Knowledge & Documentation

Create and maintain clear, high-quality technical documentation.
Grow and improve our knowledge base with troubleshooting guides and known fixes.
Make it easy for everyone to find the information they need.

️ Improve the Way We Work

Help evolve Engineering Support processes to be simpler, smarter, and more effective.
Champion best practices and embrace new technologies.
Contribute ideas that improve efficiency across the team.

Share Your Knowledge

Promote collaboration and knowledge sharing across Engineering.
Support teammates by documenting solutions and sharing expertise.

✅ What We're Looking For

You'll thrive in this role if you:

Love investigating and solving complex technical problems.

Have excellent analytical and troubleshooting skills.

Can communicate technical concepts clearly to both technical and non-technical audiences.

Are organised, detail-oriented, and comfortable managing multiple priorities.

Enjoy collaborating with cross-functional teams to deliver great outcomes.

Take pride in creating clear documentation and sharing knowledge.

Have a continuous learning mindset and enjoy improving processes as much as solving problems.

Why Join Us?

✨ Make a real impact on the quality of our products.

Work alongside passionate engineers, product specialists, and support professionals.

Help shape the future of our Engineering Support function.

Grow your technical expertise while influencing how we build and support our platform.

If you're curious, collaborative, and passionate about solving technical challenges, we'd love to hear from you!

Apply Now

Refine Your Search

junior engineer jobs in norwich, nfk

Internal Opportunity: Junior Engineering Support Tier 3

Software Developer I

Software Engineer IC3

Junior Service Delivery Manager

Maintenance Engineer

Software Developer II

Staff Engineer

Project Manager

Highways Engineer

Air Conditioning Installation Engineer

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