Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
Senior Technical Support Analyst
Trainline —London
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
9d
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Engineering
- English
- Communication skills
Technical Support Engineer (L1/Frontline Support), EU
Databento —London
- Remote
- SQL
- APIs
- Communication skills
Quick apply
Senior Support Engineer - West Brompton
RM Education Limited —London
- Google Suite
- School
- Time management
Technical Support Engineer II, Triage & Discovery
Alloy —London
- Travel
- APIs
- In-person
Senior Solutions Engineer
Decagon —London
- £144,300 - £216,400 a year
- Full-time
- AI
- Life insurance
Senior Network Engineer
Formula 1 —Biggin Hill
- Full-time
- DevOps
- Mentoring
- Communication skills
- Store discount
- Annual leave
SFRC - Senior Delivery Lead - FRTB IMA
Bank of America —Bromley
- Full-time
- Agile
- AI
Senior Technical Coordinator
Hill Group UK —Crawley
- Management
- Quality control
- Construction experience
7d
Senior Subsidence Specialist
Trinity Claims —Tonbridge
- £45,000 - £50,000 a year
- Remote
- Customer service
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Senior Technical Project Manager
CoMind —London
- £84,000 - £126,000 a year
- Full-time
- PMP
- Organisational skills
- In-person
- Employee discount
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
8d
Senior Compliance & Quality Engineer
Boost inc —London
- Analysis skills
- Continuous improvement
- Quality control
Quick apply
Senior Product Manager
Bunch —London
- £100,000 a year
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- No degree
Quick apply
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- Continuous improvement
- Team management
- Annual leave
- Life insurance
Quick apply
Senior Solution Engineer
Salesforce —London
- Full-time
- Salesforce
- Master's degree
- Travel
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint

I want to receive the latest job alerts for senior technical support engineer in norwood, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support engineer jobs near norwood, gtl

Senior Technical Support Engineer

YugabyteDB
London

Apply Now

Job details

Qualifications

Technical troubleshooting
Relational databases
Incident queue management
Ticket management
Distributed systems
Technical support incident logging
Customer support
Customer interaction
Linux
Root cause analysis
Help desk

Full job description

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps. Trusted by industry leaders including Shopify, Paramount+, GM, Kroger, Fiserv, and NPCI, YugabyteDB has been deployed in over 100 countries and powers more than 5 million clusters worldwide.

Together, our hard-working team of experts and our industry-leading technology are uniquely positioned to meet the demands of modern workloads: geo-distributed, ultra-resilient, and built to scale without limits.

Our Yugabeings (distributed, like our database) span 12+ countries and multiple time zones, sharing expertise from diverse backgrounds and industries.

Technical Support Engineer

Remote, (UK time zone)

At Yugabyte, We are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed SQL database — resilient, scalable, and built to run anywhere. We're not just building software; we're watching major enterprises throw out Oracle and build something better, and the people who help them get there are the ones sitting in this team.

About This Role

We're looking for someone who gets genuinely excited when a customer's database is on fire, because they are eager to dive in and help.

This isn't a "ticket-monkey" role. You won't be copy-pasting canned responses into a queue. You'll be working live cases — distributed systems behaving unexpectedly, replication lag climbing, certificates expiring in production — alongside a global team that actually cares about getting to the root of things. You'll learn YugabyteDB, cloud infrastructure, and distributed systems the way everyone learns them best: by necessity, with great people around you.

What You'll Do

Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones
Investigate incidents methodically — reading logs, running queries, tracing replication issues — and surface the root cause, not just the fix
Write clear internal notes and handover documentation so the next engineer can pick up exactly where you left off (this is not optional; notes are the job)
Attempt repros of customer issues and document the steps for others to replicate
Escalate to engineering when warranted, with enough evidence that they can act immediately
Contribute to the team's shared knowledge base and improve how we handle problems we've seen before
Be the calm, professional voice a customer hears when their weekend just got complicated

What We're Looking For

You are the right person if:

You jump in. When something unfamiliar comes across the queue and no one's claimed it, your instinct is to click it and start reading, not to wait.
You embrace not knowing the answer yet, and you see that as the start of something, not a reason to hold back.
You aren't afraid to reach out for help when you're stuck. You know it's a sign that you are learning. And when others are stuck, you are happy to help them
You have a technical background in any discipline — software, systems, automotive, aerospace, networking, electronics, whatever. If you have solved real problems under real pressure with tools and documentation, that counts.
- you have used the tools find and grep to navigate a filesystem
Note taking is how you gain context. You write down what you found, what you tried, and what you plan to do next, every time. It builds confidence for both you and the customer

You may also have:

Experience with any relational database — even if it's just writing queries
Experience on a support team for a large software product

Why This Team

Our support engineers don't just resolve tickets — we are incident commanders. We run incident channels, hold calls with customer teams and stakeholders, write CEs (customer escalations) that go directly to our database engineering team, and sometimes catch product bugs before engineering does.

Our support engineers:

Are curious, what others view as problems, we view as opportunities to learn something new
Work with highly technical issues that require precise mitigation
Dig into source code themselves when they need to understand why a validation is failing
Know that some issues need overnight support, so we prepare the offshore teams appropriately

That's the culture you'd be joining. People who take ownership, communicate clearly, and stay curious.

Pay Range: Competitive, flexible, depending on skills and experience.

Due to the Proclamation, "Restriction on Entry of Certain Nonimmigrant Workers", which went into effect on September 21, 2025, at this time we are no longer able to sponsor new H-1B visa petitions filed after September 21, 2025 for new hires. We are still able to consider candidates who require H-1B extensions, changes of employer, or other types of work authorization.

Equal Employment Opportunity Statement:

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

To review Yugabyte's Privacy Policy please visit Yugabyte Privacy Notice.

Apply Now

Refine Your Search

senior technical support engineer jobs in norwood, gtl

Senior Technical Support Engineer

Senior Technical Support Analyst

Senior Infrastructure & Support Engineer

Chief Technology Officer

Technical Support Senior Engineer, Chiller