Head of customer service Work, Jobs in Nottingham, Eng (with Salaries)

Customer Service Advisor
IN‘n’OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Free parking
- Employee discount
6d
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Customer Service Administrator
Global Fire & Security Systems LTD —Nottingham
- Full-time
- Hotel
- Administrative experience
- Maths
Quick apply
Nottingham Operations Delivery Manager
East Midlands Railway —Nottingham
- Management
- Leadership
- Communication skills
- Flexible schedule
5d
Customer Service Agent
John Pye & Sons —Nottingham
- Up to £23,441.60 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Annual leave
Quick apply
8d
Executive Coordinator
Nottingham College —Nottingham
- £23,390 - £33,602 a year
- Management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Head of Engineering
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £75,460.17 - £125,746.05 a year
- Hybrid work
- Project management
- Product management
- Travel
- Free parking
- Flexitime
Quick apply
Nottingham Trade Activation Executive
Jubel —Nottingham
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Customer and Operations Support Assistant
200 Degrees —Nottingham
- £28,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
18h
CX Team Member
Foot Locker —Nottingham
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Sales & Marketing Coordinator
Your IT Department Ltd —Nottingham
- £14,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
8d
Head of Public Protection
Newark and Sherwood District Council —Newark-on-Trent
- £74,958 - £78,793 a year
- Full-time
- Hybrid work
- Management
- Free parking
- Annual leave
6d
Head of Contracts & Performance
University of Nottingham —Nottingham
- £46,049 - £58,225 a year
- Full-time
- Management
- Maintenance
- University
- Employee discount
Talent Acquisition Partner
Butternut Box —Worksop
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
17h
Head of Bid Management
M Group —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Customer Service Advisor
IN n OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Senior Flex Product Owner
Yü Group —Nottingham
- £40,000 - £45,000 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
Quick apply
2d
Lettings Operations Manager
Challenge Limited —Mansfield
- £38,000 - £42,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
14d
Night Manager
ASDA —Nottingham
- Weekend availability
- In-person
- Annual leave
- Employee assistance programme
2d

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Customer Service Advisor

IN‘n’OUT Autocentres -
Nottingham

Apply Now

Job details

Full-time
£30,000 - £32,000 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Full job description

In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

As a Customer Service Advisor for In N Out, you will be the first point of contact for our customers. Your primary responsibilities will include greeting customers, answering enquiries, managing appointments and handling transactions. You will also be responsible for incoming calls and emails. You will play a crucial role in creating a positive and memorable experience for our customers.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

Customer Service Duties

Greet customers warmly and create a welcoming atmosphere.
Answer customer enquiries in person, over the phone, and via email promptly and professionally.
Manage reservations, appointments, or bookings using our system for all vehicle requirements, i.e MOT’s, servicing etc.
Process transactions accurately, including handling cash and card payments and to complete all necessary cash, banking procedures within the Centre.
Providing timely communications with customers by liaising with the Senior Workshop Technician to establish when customer jobs will be completed and ready for collection.
Provide information about our services/products and promote special offers or car care bundles.
Make recommendations for other appropriate goods and services when appropriate and providing clear quotations.
Assisting the Senior Workshop Technician with the ordering and returning of parts
Drive quality and consistency of customer service enabling customer retention
To ensure transaction and customer satisfaction targets are achieved at all times.
To be responsible for the delivery of the IN n OUT experience to each and every customer, or visitor within the Centre.
To manage and assist with customer complaints alongside the Senior Workshop Technician and the Customer Care Manager ensuring a mutually satisfactory outcome is achieved resulting in customer delight.
To be responsible for daily opening and closing procedures and ensuring that site security is always maintained.
Maintain a clean and organised reception area, including the reception desk, waiting area, and other public spaces.
To set the standards and expectations of the business by adhering to all company policies and procedures and leading by example. Ensuring all team and personal assessments are completed on our on-line platform for training and assessments.
To proactively achieve and/or exceed sales targets and operating budgets within the allocated Centre.
To assist with any investigatory or disciplinary matters and/or any other HR requirements.
To conduct team meetings, including daily sales updates and business expectations.
To be involved in Centre development and car count, including PR and marketing.
To carry out any other reasonable tasks as requested by the AGM or other members of senior management.

Benefits:

Company pension with 5% contribution from the company
Cycle to work scheme
Employee discount plus free MOT and service annually
Free on site parking
Life insurance at three times your salary
Long service and birthday gifts
Uniform
Referral programme
Rotas negotiable

Supplemental pay:

Bonus scheme paid monthly
Performance bonus
Quarterly bonus

Testimonials from our current employees:

Coventry

Working for In n Out Autocentres is such a pleasure. The staff are all amazing from colleagues I work with to help from other branches and head office. From the day I started I felt welcomed and was made to feel like I was a member of the big In n Out Family and the training was impeccable nothing was cut short . Not only are they my work colleagues they are also my friends. Everyday brings me joy and I really enjoy coming to work daily.

Lincoln

After being in and out of the motor trade since I was 15, I never had the chance to settle. At In N Out, from the very first day I joined, things moved in the right direction with a great understanding of what is to be required from me and what the ethos of the business is.

Since starting as a tech/ workshop controller, I have been able to fast track my career ten fold and it's only because of the opportunities given from the team at In N Out!

The working environment is amazing, the jobs that come in are different every day and that keeps the excitement alive!

Being a technician, is more then just spinning filters, it's about putting your own touch on each vehicle that comes into the workshop whilst also still achieving the highest standard that we all set ourselves but what the customer deserves as well!

I believe that In N Out is the best place to do that and I look forward for what is still yet to come!

Apply Now

Refine Your Search

head of customer service jobs in nottingham, eng

Customer Service Advisor

Senior Complaints Insight Specialist

Customer Service Administrator

Nottingham Operations Delivery Manager

Customer Service Agent

Executive Coordinator

Head of Engineering

Nottingham Trade Activation Executive

Customer and Operations Support Assistant

CX Team Member

Sales & Marketing Coordinator

Head of Public Protection

Head of Contracts & Performance

Talent Acquisition Partner

Customer Service Manager

Head of Bid Management

Customer Service Advisor

Senior Flex Product Owner

Lettings Operations Manager

Night Manager

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