Operations support advisor Work, Jobs in Nottingham, Eng (with Salaries)

Operations Support Advisor
Newmedica —Nottingham
- Up to £28,000 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
Quick apply
4d
Emergency Medical Advisor (999 Call Handler - Nottingham)
East Midlands Ambulance Service NHS Trust —Nottingham
- £25,760 - £31,157 a year
- Overtime
- Computer literacy
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
1d
Part Time HR Advisor
Consensus —Nottingham
- £0 a year
- Full-time
- Hybrid work
- Human resources
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Health and Safety Advisor - Mobile (UK Wide)
Emcor —Nottingham
- £35,000 a year
- Full-time
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply
Sales Advisor
The White Company —Nottingham
- Cash handling
- Employee discount
13d
HR Advisor
TheNottingham —Nottingham
- Up to £40,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Organisational skills
- Annual leave
8d
HR Administrator
Derby County Football Club —Derby
- Overtime
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
Consultant - Energy
BFY Group —Nottingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Travel
Quick apply
Optical Assistant
Boots —Nottingham
- Part-time
- Employee assistance programme
- Employee discount
Payroll Administration Team Lead
E.ON UK Ltd —Nottingham
- £32,422 - £44,455 a year
- Full-time
- Hybrid work
- Team management
- Mentoring
- Organisational skills
9d
Retail Assistant (Opticians)
Boots —Nottingham
- Weekend availability
- Employee assistance programme
- Employee discount
Client Advisor Assistant
Quintet Private Bank —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
2d
Patient Services Advisor - Central Operations Admin
Aspiro Healthcare —Derby
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
Quick apply
8d
Customer Service Apprenticeship
Vertu Motors —Nottingham
- £8 an hour
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Housing Choices Advisor (Fixed term contract- 12 months)
North West Leicestershire District Council —Coalville
- From £28,598 a year
- Full-time
- Hybrid work
- Customer service
Senior CDD Operations Associate
Worldpay (UK) Limited —Leicester
- Analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
5d
Pharmacy Dispenser
Boots —Nottingham
- £13.92 an hour
- Part-time
- Employee assistance programme
- Employee discount
Customer Service Advisor
ATL —Derby
- £26,000 - £28,000 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
Graduate Regional Sales Engineer
HOERBIGER Holding AG —Nottingham
- Communication skills

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operations support advisor jobs near nottingham, eng

Operations Support Advisor

Newmedica -
Nottingham

Quick apply

Job details

Permanent
Up to £28,000 a year
4 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Patient service
Data management
Staff training
Customer support
Customer interaction
Communication skills

Full job description

Closing date for applications: Friday 4th September 2026 however, we may close the advert sooner if we get inundated with high-quality applications.

Interviews will take place on the 21st, 22nd or 23rd September at our offices in Nottingham or London.

Who are we?

Newmedica, part of the Specsavers group,
is one of the leading providers of NHS ophthalmology services in England, delivering outpatient appointments, diagnostic testing and eye surgery to change lives through better sight and eye health.

We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 —recognition that reflects how colleagues feel about working here.

Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day – Commercial, Courageous, Compassionate, Collaborative and Curious.

We currently have an opportunity for an Operations Support Advisor to join our central operations team. This is a full-time role, working 37.5 hours per week. The team provide support between the hours of 07.30 and 18:00 so hours will be worked between these times. There is also a requirement to work on a Saturday and be on call on Sunday, 1 weekend in 5. This is a hybrid role, working from home 3 days per week and from our London or Nottingham office 2 days per week.

Overview of the role

The Operations Support Advisor is a key role, ensuring that colleagues working in our services receive the necessary operational support needed to deliver exceptional service and care to our patients.

You will the first point of contact from all enquiries from our clinical sites. The role manages system-based enquiries, phone calls and emails with the aim of a "fix on first call" resolution. As such we're looking for someone who is confident using a variety of systems such as our patient management and stock management systems.

You will take ownership for the cases you work on and deliver high resolution rates whilst maintaining an exceptional standard of customer care.

Treating the services as customers, you will ensure that they receive a high-quality service at all times. In this position, you can make a real contribution to the on-going performance of the services within Newmedica by delivering high resolution rates and an exceptional standard of customer care.

So what will I be doing?

Answering and logging incoming calls and emails from services, escalating requests to the appropriate person or 3rd party supplier when required
Proactively monitoring your personal resolution and response KPIs to ensure you are operating within expected standards
Engaging in project work as needed and becoming a subject matter expert on the core PAS/EMR and stock management systems
Building our systems knowledge level by contributing to our knowledge base through process mapping and how to guides
Training new staff in the use of core systems, providing systems training for services and support office staff when necessary
Setting up and configurating the PAS/EMR application for new locations/appointment types/ letters etc. as and when required

What experience do I need?

Proven customer service skills and a passion for customer care
An eye for detail and accuracy
Experience working with a variety of systems
Excellent verbal and written communication skills
Strong planning and organising skills
Excellent administration and data management skills
Problem solving skills
Excellent interpersonal and client relationship skills including the ability to relate effectively with a diverse range of staff and clients

If you are shortlisted, you will be asked to complete a short video interview as the next stage of the process.

What can we offer you?

A salary of up to £28,000 depending on experience
Up to 12% company bonus based on company performance and personal objectives
25 days annual leave plus bank holidays and 1 day birthday leave
Profit share scheme
Company pension scheme
Access to a range of benefits including free eye tests, discounted or free glasses, private medical insurance, private dental care, health care scheme, death in service, an opportunity to sign up to a tax-free cycle to work and a retail discount platform
A free 24/7 well-being/counselling service
An environment where your learning and development is supported

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.

Quick apply

Refine Your Search

operations support advisor jobs in nottingham, eng

Operations Support Advisor

Emergency Medical Advisor (999 Call Handler - Nottingham)

Part Time HR Advisor

Health and Safety Advisor - Mobile (UK Wide)

Sales Advisor

HR Advisor

HR Administrator

Consultant - Energy

Optical Assistant

Payroll Administration Team Lead

Retail Assistant (Opticians)

Client Advisor Assistant

Patient Services Advisor - Central Operations Admin

Customer Service Apprenticeship

Customer Service Advisor

Housing Choices Advisor (Fixed term contract- 12 months)

Senior CDD Operations Associate

Pharmacy Dispenser

Customer Service Advisor

Graduate Regional Sales Engineer

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